Tech-savvy with exceptional skills in critical thinking and analyzing data. Friendly and organized with superb time management skills. Strengths include report analyzing and drafting, data entry, and productivity efficiency. Outstanding oral and written communication skills with the ability to adapt and learn new systems quickly.
Skills
Visual Acuity
Trustworthy
Reliable
Adept Learner
Detail Oriented
Solid Written and Verbal Skills
Microsoft Office Proficiency
Ability to type 65 wpm
Team Player/Individual Worker
Work from Home Experience
Confidential Information Experience
Critical Thinker and Analytical Skills
Work History
08/2020 to Current
Reservation Sales Agent (WFH)Enterprise Rental Car – City, STATE,
Drafted quotes, confirmed orders and managed transfers to handle rental needs efficiently.
Positive attitude with the ability to adapt to company changes due to rapid policy updates.
Assisted 1190 customers per week in average 3:16 minutes by answering questions, responding to inquiries and handling telephone requests.
Detailed oriented with the ability to problem solve.
Upsold additional products and services after identifying customer needs and requirements.
Ability to effectively work remotely while meeting the required productivity metrics-(Schedule Adherence , Customer Satisfaction, and Average Call handle time).
Handle sensitive information with discretion and professionalism.
Ability to quickly and effectively navigate the internet to help customers with location information.
10/2018 to 10/2019
Customer Service Agent (WFH)Full Creative – City, STATE,
Drafted professional memos, letters and marketing copy to support business objectives and growth.
Adept learner of multiple companies internal systems requiring strong analytical and thinking skills.
Demonstrating solid written and verbal communication skills for the client and supervisor.
Handling confidential information (i.e law, medical, and financial) with professionalism.
Ability to work flexible work hours or shifts (day/evening/weekends) as needed.
Ability to work remotely while meeting the required start and end times.
Managed Soft Phone-line switchboard system for busy companies across the globe including but not limited to tech companies, law offices, doctor's offices etc.
Responded to customer inquiries with patience and positivity to establish excellent first impression.
Handled complaints and questions, and took detailed notes for varies companies to reach back out to customers.
06/2017 to 12/2018
Assistant Loan ManagerCovington Credit – City, STATE,
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Reviewed over 100 financial statements per day with visual acuity and proficient navigation of the internet for research.
Proficiency in Microsoft Office Suite applications including the ability to demonstrate a typing speed of 65wpm.
Originated, reviewed, processed, closed and administered customer loan proposals with strict critical thinking and analytical skills.
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations of customer skip trace.
Researched, analyzed and settled 150 disputes per week.
Work collaboratively with my co- assistant manager to create a positive work environment leaving room for constructive criticism.
Ability to work flexible hours including schedule changes and overtime.
06/2013 to 06/2017
Store Sales ManagerAcceptance Now – City, STATE,
Proficiency in Microsoft Office Suite applications for report filings, schedule creation, and location P&L statements.
Ability to work flexible work hours or shifts (days/evenings/weekends), as needed.
Positive attitude with host store, co-workers, and work objectives while leaving room for open criticism.
Handled financial information (Bank Statements and Social Security Numbers) confidentially by keeping it in secure locked filling cabinet.
Conduct research using specific financial information websites to determine if customer has either a clear credit report or is their red flags in their application information.
Enter findings and results into the internal system with application approval or denial along with decision amount.
Demonstrate professionalism and sound judgment based on subject credit risk.
Solid written and verbal communication skills when speaking with customers and writing decision letter.
Attention to detail when reviewing financial reports, credit history, and calling reference to verify consumer information.
Problem solving when no credit information was available or customer was behind on payments.
Proficiency on internet using programs to help skip trace the customer for collection efforts requiring extensive reading and analyzing data.
Education
Expected in 01/2010
High School Diploma: Ball High School - Galveston, TX GPA:
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