LiveCareer-Resume

reservation agent resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Friendly Reservation Agent with proficiency in interacting effectively by telephone with guests of diverse ages, backgrounds and interests. Ability to project service-mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 8 years of experience in Hotel Industry.

Skills
  • Friendly service mentality
  • Travel Bookings
  • Telephone Reservations
  • Guest Services
  • Customer Complaint Resolution
  • Product Knowledge
  • Customer service
  • Reading comprehension
  • Payment processing
  • Flexible & Adaptable
  • Relationship-Building
  • Responsible
  • Verbal and written communication
  • Compassion
Work History
Reservation Agent, 09/2014 to 03/2021
Sorrel River RanchPalm Beach, FL,
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Utilize Opera Software to input all key data into hotel's database system.
  • Maintained awareness of types of rooms available in different resort locations.
  • Handled reservations and answered questions from interested patrons for busy 285-room hotel.
  • Provided customers with information about availability and pricing.
  • Resolved various issues and discrepancies for customers.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Handled billing information over phone.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Worked closely with front desk to achieve full occupancy of property.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Developed and maintained courteous and effective working relationships.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
PBX Operator, 06/2012 to 09/2014
Hilton Grand VacationsMarco Island, FL,
  • Created and maintained company phone directory with current extensions and staff information.
  • Trained and mentored new PBX operations employees.
  • Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Answered calls on third ring and engaged customers with friendly, professional demeanor.
  • Supported customers by managing100 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Performed clerical duties as required, including logging and routing incoming mail, data entry and preparation of outgoing mail.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Provided relay service for hearing-impaired users.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Calculated and quoted charges for services such as person-to-person and international calls.
  • Operated switchboard and routed incoming calls to appropriate departments.
Patient Transporter, 10/2009 to 06/2012
Alameda Health SystemOakland, CA,
  • Assisted with lifting and handling patients using appropriate patient safety equipment such as lift swings, stand-up lifts and overhead lifts.
  • Comforted patients and families by offering support and encouragement.
  • Assisted patients in moving out of beds, wheelchairs, stretchers or medical transport vans.
  • Transported patients to testing and treatment units, operating rooms and other areas using move able beds, wheelchairs and stretchers.
  • Warmly greeted patients and visitors and made each feel welcome.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to an on duty Supervisors.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Maintained confidentiality of patient data and condition at all times to safeguard health information.
  • Collaborated with CNAs, nurses and physicians to maintain stability during transport and facilitate event-free transport.
  • Provided physical support to patients through diverse types of mobility assistance.
Education
GED: , Expected in 11/1983 to Sylmar High School - Sylmar, Ca,
GPA:

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Resume Overview

School Attended

  • Sylmar High School

Job Titles Held:

  • Reservation Agent
  • PBX Operator
  • Patient Transporter

Degrees

  • GED

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