Reservation Agent Resume Example
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RESERVATION AGENT
Summary
Reliable, quality-focused Administrator with technical skills and emphasis on reporting analytics. Successful and experienced in customer service with problem solving skills.
Highlights
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Accomplishments
Increased office organization by developing more efficient filing system and customer database protocols.
Promoted to Data Analyst after 10 months of employment.
Drafted 18 weekly branch health check reports about financial growth.
Experience
Reservation Agent
March 2015 to CurrentTan-Tar-A Resort － Osage Beach , MO
March 2015 to CurrentTan-Tar-A Resort － Osage Beach , MO
- Described use and operation of merchandise to customers.
- Worked as a team member to provide the highest level of service to customers.
- Shared product knowledge with customers while making personal recommendations.
- Provided accurate and appropriate information in response to customer inquiries.
- Maintained friendly and professional customer interactions.
- Demonstrated mastery of customer service call script within specified timeframes.
- Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Reporting Data Analyst
August 2013 to May 2014Exos － San Bruno , CA
August 2013 to May 2014Exos － San Bruno , CA
- Tracked, analyzed and interpreted trends in financial data.
- Documented process flows and developed requirements for functional improvements and enhancements.
- Conducted activity-based analysis of business processes and made recommendations based on the findings.
- Manipulated data using pivot tables, pivot charts and macros.
- Verified that information in the computer system was up-to-date and accurate.
- Compiled statistical information for special reports.
- Created monthly reports for records, closed terminated records and completed chart audits.
- Assisted with payroll preparation and entered data into cumulative payroll document.
Administrative Assistant
September 2012 to August 2013Simon Property Group Inc － Allen , TX
September 2012 to August 2013Simon Property Group Inc － Allen , TX
- Inbound/outbound calls e-mail correspondents
- Accounts Payable Resolves administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
- Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Creates and revises systems and procedures by analyzing operating practices, record keeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes.
- Designed electronic file systems and maintained electronic and paper files.
- Created PowerPoint presentations used for business development.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
Office Assistant
November 2010 to March 2013Penske Automotive Group － Santa Ana , CA
November 2010 to March 2013Penske Automotive Group － Santa Ana , CA
- Filing of patients charts.
- Routinely completed inventory, supply orders and restocked supplies.
- Greeted all customers.
- Housekeeping or maintenance when guests reported problems.
Studio Coordinator
September 2008 to January 2010Accenture － Albuquerque , NM
September 2008 to January 2010Accenture － Albuquerque , NM
- Distributed messages and managed scheduling for the instructing staff.
- Experienced in managing confidential data Managed student queries and objections in a proficient manner Inbound/outbound calls, e-mail correspondents, payments and sales leads
- Organized and inputted registration and billing data into Jackrabbit application
- Collating and Filing of student registration and cancellations.
Accounting Administrative Support
June 2007 to October 2007Concentrix － Arnold , MO
June 2007 to October 2007Concentrix － Arnold , MO
- Daily count of services totals Logging of daily service counts
- Collating and filing of Vehicle codes and DMV documents
- Incoming and Outgoing Phones
- Performed excellent customer service.
- Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines.
Customer Service Representative
July 2006 to September 2007Big 5 Sporting Goods － City , STATE
July 2006 to September 2007Big 5 Sporting Goods － City , STATE
- Merchandising of incoming and established Products Stocking and Unloading of Product from Shipments
- Quickly and effectively solve customer challenges Constantly seeking new ways to improve customer service
- Incoming and Outgoing Phones
- Assisted with training for new staff focusing on companies policies and procedure
- Performed excellent customer service for customer queries, problem solving and providing detailed information on new products.
Education
High School Diploma : General Studies, 2005Elk Grove High － City, State
Skills
Accounts Payable, administrative, billing, charts, excellent customer service, customer service, e-mail, Filing, forms, General office duties, instructing, inventory, layout, managing, Merchandising, office, personnel, policies, problem solving, sales, scheduling, Phones
Additional Information
- CA driver's license
- Excellent work references
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Resume Overview
School Attended
- Elk Grove High
Job Titles Held:
- Reservation Agent
- Reporting Data Analyst
- Administrative Assistant
- Office Assistant
- Studio Coordinator
- Accounting Administrative Support
- Customer Service Representative
Degrees
- High School Diploma : General Studies , 2005
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