Personable and dedicated Customer Service Representative with extensive experience in banking and hotel industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Attentive Teller with three years of experience in assisting customers to meet financial needs and referring customers to partners. Personable communicator talented in building rapport with customers by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of bank records and client information.
Guest-oriented Reservation Agent with one year of advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in Microsoft OS.
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- Boosted bookings using detailed knowledge of facility, services and offerings when closing reservations for customers.
- Managed all reservations and fielded inquiries for annual revenue hotel.
- Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Collaborated with sales department to arrange large group hotel bookings for such special events as destination weddings.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Processed incoming reservation calls and applied up-selling techniques to inform callers of premium services.
- Entered information for reservations into hotel's computer system using Maestro, updating data to reflect room and changes.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Researched and resolved all customer issues.
- Coordinated with front desk staff to maintain maximum occupancy.
- Kept accurate knowledge of all types of rooms available at various resort locations.
- Verified guest information and payment options ensuring accuracy and completeness.
- Suggested amenities suited to clients' needs.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Relayed information on availability, pricing and discounts to customers.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
- Processed 45 cash withdrawals per day accurately and efficiently.
- Verified amounts and integrity of every check or funds transfer.
- Processed sales referrals and promoted bank services and products, resulting in a 20% branch sales increase.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Met or exceeded sales goals by promoting bank products and services in every interaction.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Performed currency transaction reports for foreign currency.
- Kept teller window areas clean, organized and fully stocked.
- Work in the footwear department, helping customers find shoe size and ring them up at the register. Expressed appreciation and invited customers to return to the store. I kept the department displays neat and organized. Successfully interacted with customers and retail buyers to expedite orders. Assisted customers with store and product complain.
- Recognized as Top Performer by achieving the 5 Keys of success 1 Always be Courteous & professional, 2 Do the Right Thing Build, 3 Lasting Relationships, 4 Own Customer Issues Start to Finish and 5 Exceed Expectations
- Consistently maintained high customer satisfaction ratings.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Created highly effective new referral program that significantly impacted efficiency and improved operations.
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Resume Overview
School Attended
- Santa Barbara City College
- Dos Pueblos Senior High School
Job Titles Held:
- Reservation Agent
- Senior Bank Teller
- Sales Associate/Associate Cashier
Degrees
- Some College (No Degree)
- High School Diploma
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