Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction, versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.

Highlights
  • Service solutions expert
  • Call center management experience
  • Dedicated to process improvement
  • Conflict resolution proficiency
  • Customer service management expertise
  • Strong problem solving ability
  • Negotiation competency
  • Troubleshooting skills
  • Telecommunications knowledge
  • Proficient in customer account software
  • High customer service standards
  • Strong organizational skills
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Inventory control familiarity
  • Top sales performer
  • Telephone inquiries specialist
  • Customer service expert
Education
Tucson Prepatory Tucson, AZ Expected in 2005 Diploma : - GPA :
, Expected in High School Diploma : - GPA :
Experience
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Directed inbound calls in phone queues to improve call flow.
  • Personally managed any unresolved customer issues.
Experience
Northern Quest - Reservation Agent
Cusick, WA, 10/2014 - 04/2015

Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.Properly directed inbound calls in phone queues to improve call flow.

Novant Health - Customer Service At Home Agent
Wilmington, NC, United States 04/2012 - 2013
  • Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Transmit information or documents to customers, using computer, mail, or facsimile machine.
  • Hear and resolve complaints from customers or the public.
  • Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • File and maintain records.
  • Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment calendars.
  • Analyze data to determine answers to questions from customers or members of the public.
  • Take orders for merchandise or materials and send them to the proper departments to be filled.
  • Enroll individuals to participate in programs and notify them of their acceptance.

The Mentor Network - Customer service representative
Springfield, MA, United States 02/2007 - 11/2009
  • Determine charges for services requested, collect deposits or payments, or arrange for billing.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
  • Solicit sales of new or additional services or products.
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits.
  • Issue receipts, refunds, credits, or change due to customers.
  • Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
  • Greet customers entering establishments.
  • Answer customers' questions, and provide information on procedures or policies.
  • Process merchandise returns and exchanges.
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans.
  • Stock shelves, and mark prices on shelves and items.
  • Request information or assistance using paging systems.
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
  • Supervise others and provide on-the-job training.
  • 5451 S Oriole Ave Tucson, , AZ, , 85746 United States XXX9716185 resumesample@example.com Compute and record totals of transactions.
  • Prepare prescription labels by typing or operating a computer and printer.
  • Accept prescriptions for filling, gathering and processing necessary information.
  • Answer telephone inquiries, referring callers to pharmacist when necessary.
  • Receive, store, and inventory pharmaceutical supplies or medications, check for out-dated medications, and notify pharmacist when inventory levels are low.
  • Process medical insurance claims, posting bill amounts and calculating co-payments.
  • Operate capsule or tablet counting machine that automatically distributes a certain number of capsules or tablets into smaller containers.
  • Provide customers with information about the uses, effects, and interactions of drugs and out of stock items.
  • Compound, package, and label pharmaceutical products, under direction of pharmacist.
SOUTHERN ARIZONA FAMILY SERVICES - Direct Care Provider
City, STATE, United States 12/2004 - 04/2007
  • Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
  • Check patients' pulse, temperature, and respiration.
  • Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming.
  • Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care.
  • Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert.
  • Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine.
  • Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets.
  • Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
  • Direct patients in simple prescribed exercises or in the use of braces or artificial limbs.
  • Provide patients and families with emotional support and instruction in areas such as caring for infants, preparing healthy meals, living independently, or adapting to disability or illness.
  • Perform a variety of duties as requested by client, such as obtaining household supplies or running errands.
  • Care for children who are disabled or who have sick or disabled parents.
  • Change dressings.
  • Massage patients or apply preparations or treatments, such as liniment, alcohol rubs, or heat- lamp stimulation.
LITTLE CAESARS - Assistant manager/Store manager
City, STATE, United States 11/2002 - 02/2005
  • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
  • Count money and make bank deposits.
  • Investigate and resolve complaints regarding food quality, service, or accommodations.
  • Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
  • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
  • Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
  • Maintain food and equipment inventories, and keep inventory records.
  • Schedule staff hours and assign duties.
Skills

Professional and friendly

Careful and active listener




,Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type 53 WPM, Typing, Vendor Management, Writing, Letters and Memos, Microsoft Outlook,Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension,Cash handling,Shipping and receiving,Professional and friendly,Strong public speakerMulti-tasking,



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resume Strength

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Resume Overview

School Attended

  • Tucson Prepatory

Job Titles Held:

  • Reservation Agent
  • Customer Service At Home Agent
  • Customer service representative
  • Direct Care Provider
  • Assistant manager/Store manager

Degrees

  • Diploma
  • High School Diploma

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