Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction, versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Collected customer feedback and made process changes to exceed customer satisfaction goals.Made reasonable procedure exceptions to accommodate unusual customer requests.Provided accurate and appropriate information in response to customer inquiries.Demonstrated mastery of customer service call script within specified time frames.Addressed customer service inquiries in a timely and accurate fashion.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.Worked with upper management to ensure appropriate changes were made toimprove customer satisfaction.Built customer loyalty by placing follow-up calls for customers who reported product issues.Facilitated information flow between customer service, account management operations, quality assurance, training and payroll departments to guarantee call center objectives were met.Properly directed inbound calls in phone queues to improve call flow.
Professional and friendly
Careful and active listener
,Account Management, Active Learning, Calendaring, Client Relations, Computer Proficiency, Coordination, Creative Problem Solving, Critical Thinking, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Report Transcription, Research, Scheduling, Service Orientation, Speaking, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Type 53 WPM, Typing, Vendor Management, Writing, Letters and Memos, Microsoft Outlook,Microsoft Word, Minute Taking, Multi-Task Management, Organizational Skills, Prioritization, Proofreading, Reading Comprehension,Cash handling,Shipping and receiving,Professional and friendly,Strong public speakerMulti-tasking,
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