Bilingual Reservation Agent with advanced fluency in Tongan. Adept in answering telephone calls and emails in a courteous and professional manner. Prompt and efficient with following up with guest inquiry leads for second chance bookings. Offering advanced customer service talents and 10 years of experience.
Hardworking Reservation Agent with 4 years of experience providing top-notch service in customer service.
Skills
Phone etiquette
Upselling proficiency
Travel sales
Telephone reception
Travel reservations
Customer reservations
Schedule maintenance
Organization
First Aid/CPR
Team management
Business operations
Communications
Supervision
Inventory management
Planning and coordination
Operational improvement
Team building
Invoice generation
Security systems
Relationship development
Customer service
Problem resolution
Reflective listening
Front desk management
Body mechanics
Understands spa services
Administrative procedures
Social skills
Understanding of body signals
Ability to make contacts
Sales and marketing
Insurance billing
MS Office
Administrative support
Education and Training
Remington CollegeHonolulu, HIExpected in – –:Massage Therapy - GPA:
Kealakehe High SchoolKailua-kona, HIExpected in 05/2011 – –High School Diploma: - GPA:
Remington College Honolulu CampusHonolulu , HIExpected in 02/2013 – –Massage Diploma:Massage Therapy - GPA:
Assisted with basic bookkeeping needs such as filing and maintaining over 50-75 clients' records.
Worked with 10-15 clients per week performing variety of therapeutic massages, including pregnancy, sports, deep tissue and Swedish.
Cleaned massage rooms after use and prepared for next client.
Collected detailed client information to create over 50+ individualized plans to relieve pain, improve circulation, rehabilitate injuries and increase relaxation.
Handled $75-$250 in cash and credit card payments daily.
Devised informational marketing ads and pamphlets to bring in 4-8 additional clients.
Collaborated with others to discuss new modalities opportunities.
Recognized by management for providing exceptional customer service.
Earned reputation for good attendance and hard work.
Answered 10-25 calls per 2hrs. to answer customer questions.
Created agendas and communication materials for team meetings.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Managed customer complaints and rectified issues to complete satisfaction.
Coordinated with internal departments to handle wide range of guest needs.
Completed end-of-day reporting and balanced registers to maintain financial accuracy.
Monitored reservations to track incoming parties and special events.
Stayed current on local attractions and special events to help guests with entertainment options.
Warmly greeted incoming guests, issuing room keys and providing information regarding policies and amenities.
Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
Posted charges, updated accounts and issued bills to departing guests.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Set guest and group reservations and processed check-ins and check-outs.
Informed travelers of hotel security features and offered details regarding safety processes and procedures.
Educated guests regarding important property information and directions to all areas of hotel, including casino, gift shop and restaurants.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Managed all front desk operations for busy high-volume hotel.
Computed guest billings and posted charges to room accounts.
Reserved guest rooms over phone, in person and via computer for travelers and provided confirmations.
Pleasantly answered phone calls and routed to proper guest or department.
Responded to inquiries and room requests made online, by phone or email.
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