Dynamic and top-performing individual with over 5 years of widespread experience in Mortgage, Sales and Management. A strong leader, proven trainer, motivator, and strong closer, that effectively & consistently drives customer service, sales, profitability, and organizational improvements. Additionally, strong planning, analytical, and problem-solving skills with the ability to consolidate and maintain productive relationships.
*Assists in documenting and disseminating legal, regulatory and corporate policy requirements to department heads on a broad spectrum of topics including, but not limited to: FDCPA, GLBA, UDAAP, FCRA and FACTA, and Global Privacy.
*Responsible for staying abreast of regulatory issues and developments, evaluating impact on applicable exam, collaborating with Director of Consumer Compliance on implementation and risk mitigation efforts.
*Determines areas where corrective action is required;
*Performs compliance examinations independently as needed or in conjunction with variously assigned personnel, acting in a lead capacity;
*Stays current on company policy and regulations impacting company business;.
*Revises regulatory policies and procedures with appropriate testing to ensure compliance across all business units.
*Works with business units to ensure accurate and timely implementation of corrective actions.
*Handling a limited portfolio of loans in bankruptcy in accordance with client, company, investor, state, government agency, and Bankruptcy Code guidelines
*Mitigating loss and legal risk for AHMSI' clients by accurately managing the bankruptcy process
*Reviewing and interpreting all documents (legal & otherwise) including loan documents, bankruptcy plans & schedules, dockets, pleadings, etc.
*Ensuring that all cash items are applied and ledgers are balanced and accurate
*Verifying critical dates and reviewing electronic court docket for updated case status
*Promptly reviewing and responding to communications (phone, email, client & company systems, and written correspondence) from the various parties involved in the bankruptcy process (clients, attorneys, and trustees)
*Ensuring that AHMSI clients interests are protected and that, upon termination of stay, processes are appropriately and timely continued
*Assist residents in all aspects of their daily life as indicated in the resident service plan, including: personal care, food service, housekeeping, laundry, behavior management, socialization, activities, orientation and information needs. This position requires tact, sensitivity, and professionalism due to the constant interaction with residents and families to guarantee their satisfaction. As a Resident Caregiver, you are a member of the Wellness Team, led by the Wellness Director.
* Responsible for evaluating the psychosocial and activity of daily living needs of residents and coordinating care and services as needed.
*Partners with other team members to develop a service/care plan based on the resident's psychosocial and functional needs; validating and ensuring each residents plan of care is being followed; maintaining a care conference schedule and coordinating the meetings with family members.
* Collaborate effectively with all levels of team members within various internal departments and provides education to staff.
Call Center, Coaching, Client Relations, Focus Groups, Leadership,
Access, Excel, Outlook, PowerPoint, Publisher, Microsoft Word, Payroll,
Personnel, Sales, Strategic Planning, Time Management, and Fair Debt Collection Practice Act.
*Attained fast-track promotion through series of increasingly responsible positions
*Reduced lead time on quotes from average of 3-5 days to 1.5 days by implementing system to track quote-lead times, which previously resulted in loss of business
*Awarded Most Valuable Player (MVP) 2007 by clients of Preferred Family HealthCare
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