As an Outbound Call Represenitive my duty was to call random guardian's of student's in the enrollment process that were close to completing enrollment , and tell them know what was needed to finalize their child's enrollment. As well as inform them of any pending deadlines.
I was quickly promoted to an Intervention Enrollment Advisor. In this position my duties were to work directly with assigned families from the beginning to the end of enrollment. I would call them every three days, or more frequently if needed coming up with outside the box solutions to any issues with enrollment. This position allowed me a great deal of access to a wide range of people, and a great many cultures. I worked with Families that were highly successful with great financial stability; as well as families that were falling on hard times. I had a chance to work with suburban to urban families. The goal was always the same, which was finding the best situation for the student. My position also required me to petition on behalf of the student's enrolment to the principals of the 34 schools that we had in 27 states. Each school required different documents for enrollment; which is where my resources both online and, paper came in handy.
- Pull Daily Work Flow (Excel)
- Handle inbound calls
- Make 60 outbound calls per day
- Customer service
- Time management set appointments (Microsoft Outlook)
- Account Tracking.
