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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary

I am hardworking, friendly and outgoing person with a background in Customer Service in an out of call center environments. Also have experience in Food Industry.

I have always been a positive and enthusiastic employee, with the ability to learn quickly and multi-tasking if needed.

My passion to help others, built the foundation of customer services skills I have.

I am dedicated to provide exceptional service with many years of experience combining customer support as a Customer Service expert.

I am seeking a full-time job with room to grow and expand within the company. As well as looking for a position that would further my professional skills in customer service.

I am available to work days, nights, weekends, and holidays.

Skills

Able and willing to work as a team with co-workers

  • Well organized and able to set priorities

  • Quick learner

  • Great oral and written communication skills

  • Experienced general knowledge of computer and application software

  • Energetic, friendly and enthusiastic

  • Honest, trustworthy and punctual

  • Strong client-interaction skills
Work History
06/2020 to Current Research Associate Histowiz | Miami, FL,
  • Collect data and rates of childhood vaccinations which help the development of National Immunization Survey on behalf of the Centers for Disease Control and Prevention.

  • Established excellent professional ability and strong interpersonal skills with confident and persuasive approach.

  • Answered phone with friendly greeting to create positive inbound/outbound calling experience for research respondents.

  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.

  • Enter data into Voxco computer database system.

  • Convinced unwilling individuals by using logical, persuasive rebuttals.

  • Followed scripted questionnaires verbatim to collect research data.

  • Properly complete at least 1 or more survey a day and/or getting at least 3 or more critical questions answered in a day.

  • Conduct basic eligibility questions with respondents prior to starting survey.

  • Performed data entry and electronic data collection through the National Immunization Survey on behalf of research for the Centers for Disease Control and Prevention.

  • Used specified forms to compile, record and code results or data from interviews and surveys.
11/2017 to 04/2018 Claims Representative Cognizant Technology Solutions | Bellflower, CA,
  • Worked effectively in fast-moving work environment to process large volumes of car insurance claims.

  • Interviewed policyholders to verify information and obtain additional details.

  • Collected all claim details with ultimate goal of creating positive outcomes for client's claims.

  • Prepared summaries of damage, injuries and policy coverage.

  • Evaluated insurance policies and analyzed damages to determine coverage.

  • Conducted comprehensive interviews of claimants to gather as much detailed facts and information as possible.

  • Checked level and type of coverage and evaluated contracts.
01/2013 to 05/2016 Customer Service Supervisor Raymour & Flanigan Furniture | Lawrence, NY,
  • Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Kept abreast of new company products and services to effectively answer questions and resolve complaints.
  • Compiled and analyzed customer feedback data to develop new strategies and corrective action.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Assessed and authenticated customer exchanges, voids and returns.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
  • Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Verified delivery schedules and processes.
  • Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
08/2011 to 05/2014 Line Cook / Prep Cook Logan's Roadhouse | Burleson, TX,
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Handled portion control activities according to specified instructions provided by chef.
  • Communicated closely with fellow employees working the line to fully understand special orders for customers, including those with food allergies and gluten intolerance.
  • Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
  • Practiced proper safety and sanitation standards.
Education
Expected in Diploma | General Studies Silverado High School, Las Vegas, NV GPA:
Certifications

Completed Course Certificate

Coursera- John Hopkins University

Covid 19 Contact Tracing

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Resume Overview

School Attended

  • Silverado High School

Job Titles Held:

  • Research Associate
  • Claims Representative
  • Customer Service Supervisor
  • Line Cook / Prep Cook

Degrees

  • Diploma

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