I am hardworking, friendly and outgoing person with a background in Customer Service in an out of call center environments. Also have experience in Food Industry.
I have always been a positive and enthusiastic employee, with the ability to learn quickly and multi-tasking if needed.
My passion to help others, built the foundation of customer services skills I have.
I am dedicated to provide exceptional service with many years of experience combining customer support as a Customer Service expert.
I am seeking a full-time job with room to grow and expand within the company. As well as looking for a position that would further my professional skills in customer service.
I am available to work days, nights, weekends, and holidays.
Able and willing to work as a team with co-workers
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- Collect data and rates of childhood vaccinations which help the development of National Immunization Survey on behalf of the Centers for Disease Control and Prevention.
- Established excellent professional ability and strong interpersonal skills with confident and persuasive approach.
- Answered phone with friendly greeting to create positive inbound/outbound calling experience for research respondents.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
- Enter data into Voxco computer database system.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
- Followed scripted questionnaires verbatim to collect research data.
- Properly complete at least 1 or more survey a day and/or getting at least 3 or more critical questions answered in a day.
- Conduct basic eligibility questions with respondents prior to starting survey.
- Performed data entry and electronic data collection through the National Immunization Survey on behalf of research for the Centers for Disease Control and Prevention.
- Used specified forms to compile, record and code results or data from interviews and surveys.
- Worked effectively in fast-moving work environment to process large volumes of car insurance claims.
- Interviewed policyholders to verify information and obtain additional details.
- Collected all claim details with ultimate goal of creating positive outcomes for client's claims.
- Prepared summaries of damage, injuries and policy coverage.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Conducted comprehensive interviews of claimants to gather as much detailed facts and information as possible.
- Checked level and type of coverage and evaluated contracts.
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Kept abreast of new company products and services to effectively answer questions and resolve complaints.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Assessed and authenticated customer exchanges, voids and returns.
- Maintained accurate, current and compliant financial records by monitoring and addressing variances.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Verified delivery schedules and processes.
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
- Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
- Handled portion control activities according to specified instructions provided by chef.
- Communicated closely with fellow employees working the line to fully understand special orders for customers, including those with food allergies and gluten intolerance.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
- Practiced proper safety and sanitation standards.
Completed Course Certificate
Coursera- John Hopkins University
Covid 19 Contact Tracing
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School Attended
- Silverado High School
Job Titles Held:
- Research Associate
- Claims Representative
- Customer Service Supervisor
- Line Cook / Prep Cook
Degrees
- Diploma
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