Research Associate Resume Example Company Name

RESEARCH ASSOCIATE

Professional Summary

I am hardworking, friendly and outgoing person with a background in Customer Service in an out of call center environments. Also have experience in Food Industry.

I have always been a positive and enthusiastic employee, with the ability to learn quickly and multi-tasking if needed.

My passion to help others, built the foundation of customer services skills I have.

I am dedicated to provide exceptional service with many years of experience combining customer support as a Customer Service expert.

I am seeking a full-time job with room to grow and expand within the company. As well as looking for a position that would further my professional skills in customer service.

I am available to work days, nights, weekends, and holidays.

Work History

Research Associate, 06/2020 to CurrentCompany Name, City, State

Collect data and rates of childhood vaccinations which help the development of National Immunization Survey on behalf of the Centers for Disease Control and Prevention.
Established excellent professional ability and strong interpersonal skills with confident and persuasive approach.
Answered phone with friendly greeting to create positive inbound/outbound calling experience for research respondents.
Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Enter data into Voxco computer database system.
Convinced unwilling individuals by using logical, persuasive rebuttals.
Followed scripted questionnaires verbatim to collect research data.
Properly complete at least 1 or more survey a day and/or getting at least 3 or more critical questions answered in a day.
Conduct basic eligibility questions with respondents prior to starting survey.
Performed data entry and electronic data collection through the National Immunization Survey on behalf of research for the Centers for Disease Control and Prevention.
Used specified forms to compile, record and code results or data from interviews and surveys.

Claims Representative, 11/2017 to 04/2018Company Name, City, State

Worked effectively in fast-moving work environment to process large volumes of car insurance claims.
Interviewed policyholders to verify information and obtain additional details.
Collected all claim details with ultimate goal of creating positive outcomes for client's claims.
Prepared summaries of damage, injuries and policy coverage.
Evaluated insurance policies and analyzed damages to determine coverage.
Conducted comprehensive interviews of claimants to gather as much detailed facts and information as possible.
Checked level and type of coverage and evaluated contracts.

Customer Service Supervisor, 01/2013 to 05/2016Company Name, City, State

Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction.
Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
Monitored metrics and developed actionable insights to improve efficiency and performance.
Kept abreast of new company products and services to effectively answer questions and resolve complaints.
Compiled and analyzed customer feedback data to develop new strategies and corrective action.
Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Assessed and authenticated customer exchanges, voids and returns.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
Assessed expected product demands and coordinated necessary merchandise levels to meet goals.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Verified delivery schedules and processes.
Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.

Line Cook / Prep Cook, 08/2011 to 05/2014Company Name, City, State

Maintained well-stocked stations with supplies and spices for maximum productivity.
Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
Handled portion control activities according to specified instructions provided by chef.
Communicated closely with fellow employees working the line to fully understand special orders for customers, including those with food allergies and gluten intolerance.
Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
Preserved freshness of food by storing food in designated containers and storage areas within freezer or refrigerator.
Practiced proper safety and sanitation standards.

Education

Diploma, General Studies

Silverado High School - City, State

Certifications

Completed Course Certificate

Coursera- John Hopkins University

Covid 19 Contact Tracing

Skills

Able and willing to work as a team with co-workers

Well organized and able to set priorities
Quick learner
Great oral and written communication skills

Experienced general knowledge of computer and application software
Energetic, friendly and enthusiastic
Honest, trustworthy and punctual
Strong client-interaction skills

Resume Overview

School Attended

Silverado High School

Job Titles Held:

Research Associate
Claims Representative
Customer Service Supervisor
Line Cook / Prep Cook

Degrees

Diploma , General Studies

Research Associate Resume Example

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