|Skills Summary ◆ Project Management ◆ PC Business applications ◆ Technical Writing ◆ Knowledge of mortgage industry standards ◆ Computer Savvy ◆ Written Correspondence ◆ Verbal Communication ◆ Strong independent worker ◆ Customer Service ◆ Scheduling ◆ General Office Skills ◆ Focus in quality|
Assisted with hardware and software installation, system configuration, networking, cabling, website design, programming, and process documentation. ◆
Troubleshot and resolved internet connectivity and general software and hardware issues.
Identified product problems and strengths and collected data on the customer experience.
Managed the five-person local IT team, allocating resources to ongoing projects and enforcing deadlines.
Added user accounts, troubleshot issues with users and monitored usage on the unit Microsoft SharePoint site.
Emphasis in Technical Communication
Coursework in Technical Writing, Computer Networking, and Information Technology
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Job Titles Held: