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Research Analyst Resume Example

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RESEARCH ANALYST
Experience
Research Analyst, 04/2017 to Current
 Danter and Associates, LLC – Columbus, OH
  • Create, collect and aggregate data into market feasibility studies for private developers and state governments entities.
  • Work in-hand with local government officials to provide developers with accurate data and location feasibility for all parties involved in developing real estate.
  • Multitask project work with in-house administration duties and troubleshooting issues.
  • Data-mine information in Microsoft Access as well as government databases to model data into reports.
  • Review and integrate analytical reports exported from KML maps used in ArcGIS for data analyses.
Merchant Disputes Specialist II, 01/2015 to 03/2017
 JPMorgan Chase – Columbus, OH
  • Work to mediate disputes between customers and merchants utilizing knowledge of VISA/Mastercard rules and regulations.
  • Provide accurate dispute resolutions for customers in a timely manner.
  • Review, audit and provide feedback to company new-hires, worked with company trainers to ensure accuracy.
Senior General Team Member, 01/2013 to 01/2015
 Babies 'R' Us – Reynoldsburg, OH
  • Received customer phone calls pertaining to service quality and product ordering.
  • Inventoried freight from truck and fulfilled Distribution Center manifests.
  • Utilized company systems and software to ensure customer order fulfillment.
  • Trained new-hires in proper department as requested by Manager.
Work History
Research Analyst, 04/2017 to Current
 Danter and Associates, LLC – Columbus, OH
  • Create, collect and aggregate data into market feasibility studies for private developers and state governments entities.
  • Work in-hand with local government officials to provide developers with accurate data and location feasibility for all parties involved in developing real estate.
  • Multitask project work with in-house administration duties and troubleshooting issues.
  • Data-mine information in Microsoft Access as well as government databases to model data into reports.
  • Review and integrate analytical reports exported from KML maps used in ArcGIS for data analyses.
Merchant Disputes Specialist II, 01/2015 to 03/2017
 JPMorgan Chase – Columbus, OH
  • Work to mediate disputes between customers and merchants utilizing knowledge of VISA/Mastercard rules and regulations.
  • Provide accurate dispute resolutions for customers in a timely manner.
  • Review, audit and provide feedback to company new-hires, worked with company trainers to ensure accuracy.
Senior General Team Member, 01/2013 to 01/2015
 Babies 'R' Us – Reynoldsburg, OH
  • Received customer phone calls pertaining to service quality and product ordering.
  • Inventoried freight from truck and fulfilled Distribution Center manifests.
  • Utilized company systems and software to ensure customer order fulfillment.
  • Trained new-hires in proper department as requested by Manager.
Education
High School Diploma Reynoldsburg High School - Reynoldsburg, OH
Highlights
  • QGIS, ArcGIS, CoffeeCup (FTP), GPS TrackMaker, MapInfo, Google My Maps, GIMP editing software, TSYS Mainframe and government-based GIS data; effective at identifying, conceptualizing and implementing Business Process Improvements
  • Proficient in the Google and Microsoft Office Suites of programs; contributed and worked on numerous websites and forums utilizing vBulletin community software
  • Work with video game developer NetEase as an official Community Moderator
  • providing English translations for their Android/iOS-based game LifeAfter
  • Entry-level experience with HTML, PHP, SQL database programs and Java software; advanced experience in data-querying/mining in database environments (Microsoft Access, Bureau of Labor Statistics, common data sets)
  • Business Process
  • Editing
  • English
  • Feasibility studies
  • FTP
  • GIMP
  • GIS
  • GPS
  • Mainframe
  • MapInfo
  • Real estate
  • Statistics
  • Phone
  • Translations
  • Troubleshooting
  • Strong analytical skills
  • Number-savvy
  • Methodical
  • High attention to detail
  • Data collection and analysis
  • Business development
  • Data mapping
  • Business analysis
  • Business administration
  • Microsoft Office Suite
  • Multi-tasking
  • Researching data
  • Charting data
  • Data inputting
  • Reporting data
  • Data management
  • Data gathering
  • Recording data
  • Data analysis
  • Data reporting
  • Data entry
  • Data compilation
  • Data visualization
  • Data collection
  • Data extracting
Skills
  • QGIS, ArcGIS, CoffeeCup (FTP), GPS TrackMaker, MapInfo, Google My Maps, GIMP editing software, TSYS Mainframe and government-based GIS data; effective at identifying, conceptualizing and implementing Business Process Improvements
  • Proficient in the Google and Microsoft Office Suites of programs; contributed and worked on numerous websites and forums utilizing vBulletin community software
  • Work with video game developer NetEase as an official Community Moderator
  • Providing English translations for their Android/iOS-based game LifeAfter
  • Entry-level experience with HTML, PHP, SQL database programs and Java software; advanced experience in data-querying/mining in database environments (Microsoft Access, Bureau of Labor Statistics, common data sets),
  • Business Process, databases, database, editing, English, feasibility studies, FTP, GIMP, GIS, government, GPS, HTML, PHP, Java, local government, Mainframe, MapInfo, market, mediate, Microsoft Access, Microsoft Office Suites, developer, quality, real estate, SQL, Statistics, phone, translations, troubleshooting, video, websites
    • Additional Information
    • Honors and Awards: , Received multiple recognitions for exemplary performance and attendance at Target, Meijer, Babies 'R' Us and JPMorgan Chase; recipient of proprietary Recognition awards directly from Division Leading Executives of JPMorgan Chase for special project contributions and excellent line-of-business work. Career References: Christopher Macnichol Infrastructure Engineer | State Auto Insurance Corporate Headquarters
    Professional Summary

    Detail-oriented Research Analyst with first-rate active listening, communication, and planning traits. Creative and persistent with the ability to quickly and effectively solve various problems that may arise. Committed to conceptualizing and executing business process improvements. Outstanding research skills combined with effective decision-making talents.

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    Resume Overview

    Companies Worked For:

    • Danter and Associates, LLC
    • JPMorgan Chase
    • Babies 'R' Us

    School Attended

    • Reynoldsburg High School

    Job Titles Held:

    • Research Analyst
    • Merchant Disputes Specialist II
    • Senior General Team Member

    Degrees

    • High School Diploma

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