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REPRESENTATIVE Resume Example

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REPRESENTATIVE
Summary
Customer-focused and highly trained Grocery Store Cashier with a broad range of experience in the food industry. Demonstrated success exceeding sales and growth expectations in both the grocery and foodservice sectors.
Successful working independently or as part of a team to achieve objectives and sales goals. Dedicated to representing my employer with professionalism, enthusiasm and integrity. Process customer transactions and bag items with efficiency and accuracy. Possess strong attention to detail and time management skills. Enjoys assisting customers in locating and selecting store items. High customer service-oriented, organized and possesses strong time management skills. Willing to work a flexible schedule. Excellent problem solving and interpersonal skills. Seasoned Grocery Store Cashier with an exemplary record at establishments of all sizes. Maintained spotless facility.
Skilled committed to addressing customer concerns with speed, accuracy and professionalism. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Motivated food serving professional with food and beverage experience in casual and fine dining.
Retail sales professional who excels in fast-paced, deadline-driven environments. Enthusiastic Sales Associate possessing expertise in the furniture industry. Reliable, punctual and hard working. Team-oriented Retail Sales Associate who works well in a collaborative environment, yet thrives on personal sales achievements.
Sales Representative trained in all aspects of customer relations, contract preparation and route management. Organized, detail-oriented and resourceful. Seeking ground-floor position with growing company.
Effectively identifies problems using advanced troubleshooting skills. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Technical support professional who enjoys troubleshooting to find solutions to technical issues. Technical Support Representative who performs superior work under the pressure of rigid deadlines. Technical Customer Service Specialist with a vast knowledge of web applications, software and framework seeking to assist clients in all troubleshooting endeavors.Highly effective Customer Service Representative with a varied background in tech seeking a challenging position in an industry-leading firm. Knowledgeable Customer Service Representative with proven track record of exceeding client expectations. Looking to implement exceptional communication and organizational skills. Talented Computer User Support Specialist with a knack for finding solutions quickly and exceeding customer expectations. Seeking to bring experience resolving complex software issues to a fast-paced tech environment.
Skills
  • Excellent quantitative skills
  • Critical thinker
  • Excellent research skills
  • Detail oriented
  • Courteous and professional demeanor
  • Proficient in customer account software
  • Flexible schedule
  • Cash register operation
  • Computer proficiency
  • Organizational skills
  • Interpersonal skills
  • Results-oriented
  • Works well independently
  • Mathematical aptitude
  • Perfect attendance record
  • Approachable
  • Territory growth
  • After sales support
  • Marketing familiarity
  • Microsoft Excel proficiency
  • Patient and diligent
  • MS Office proficiency
  • Reliable and punctual and Team-oriented
  • Willing to work under pressure
  • Written and oral communication skills
  • Good personal hygiene
  • Able to work with hands continuously
Education and Training
HIGH SCHOOL DIPLOMA: GENERAL1994William M. RainesJacksonville, FLGENERAL
Experience
REPRESENTATIVE02/2006 to Current
AVONJACKSONVILLE, FL
  • In the company of customers manage all communicating.
  • Consult with representatives to take all advantage of gross sales and increase productivity.
  • Contribute customer service that assured the achievement of all gross sales goals.
  • Postulate training to representatives and take on the responsibility conforming with all company values.
  • Verify amenability to all vendor guidelines and criteria as well as thoughts for samples.
  • Clinch orders for promotions that help present and sell merchandise through regular produce presentations to aid manifestations of the walk-through approaches.
  • Perform all stock maintaining means and to replenish all stocks as per organization policies.
  • Utilize merchandise to elaborate and add finesse to array displays by showing visional accomplishments that have gathered attention and renown in a well-liked way.
  • Terrific at influencing and up selling by denoting suitable high-quality supplements to complement the outfits.
  • Bring together social media outlets.
  • Moreover, focus on brand awareness from its meaning.
  • Support record keeping on sales.
  • Do telephone follow-up calls.
  • Created unique client appreciation package.
  • Employ emailing services to follow up with customers.
  • Interact up on emails, phone calls with in-person inquiries.
COMPUTER SUPPORT SPECIALIST10/2001 to 01/2006
AMERICA ONLINEJACKSONVILLE, FL
  • Impart favorable proficient technical support customer courtesy to business-class clients across phone, mailbox, chat, and instant messaging.
  • Run software patches from the Internet as an update.
  • Teach end users along elementary to intermediate product usage by utilizing current resources necessary and then foster appropriate support assistance.
  • Install, administer user support, and update software programs and applications.
  • Show, point out and then troubleshoot technical errors of the software program; furthermore, accommodate computer application services to determine proficient complex solutions.
  • Engage excellent customer service standards on inquiries in high quality.
  • Integrate data entry (upload client interactions in the data-management operation) with examining application processing operations.
  • Diagrammed, document, escalate issues, including making path resourcefully to easily stopping and clearing up problems.
  • In a team meeting, provided knowledge and suggestions to improve productivity.
  • Consummate tests and debug programs for consumer inquiries onto individual personal computers.
BANQUET SERVER09/1999 to 08/2001
DOUBLETREE HOTELJACKSONVILLE, FL
  • Being right back with customers throughout their cuisine experience, replenishing drinks, taking away dirty dishes with silverware, set in place, condiments, complementing various guest order choices they may require while in need.
  • Greet all guests and escort them to their table.
  • Providing info about specials, deals and promotional materials to customers.
  • I taught new employees in proper food preparation procedures, assuring attention to safety, hygiene and team efficiency.
  • Clean all work areas, equipment, utensils, dishes and silverware and ensures they are set.
  • Record exact orders from customers along with transcribing food orders for the kitchen staff or use a computer system.
  • Fascinating the guest by nearly addressing their curiosity of the menu items, encircling ingredients, confection and additive/light alternatives.
  • Praised dishes, including customer preferences and precedence, furthermore, used my trained practical understanding menu brochure with a wine list to cultivate them on available roasting techniques and clever drink pairings.
  • I took and implemented customer orders in an efficient and polite fashion.
  • Watching after several tables within an assigned section of an establishment.
FURNITURE SALES ASSOCIATE03/1998 to 08/1999
MONTGOMERYWARDJACKSONVILLE, FL
  • Stay alerted that all customers receive service through direct salesmanship; prompt and polite help.
  • Help customers good-heartily with inquiries, demands, and buys.
  • Devote upon retail sales team's decisions, time and efforts, adding enterprise means.
  • For instance, transacting simple fortifies deals and working in cooperation with product line sale conversions, which support overtaking sales goals.
  • Bringing up successful human relationships with retail customers.
  • Present and sell company merchandise and services to customers.
  • Identifying and tapping customer needs, to realize a gross revenue return.
  • Finish all required online training within the time.
  • Cashed out registers each day before vacating.
  • Used holiday ornaments to enhance store signs.
  • Maintained store organization policy, including special merchandise and price reductions; articulate a resolution from buyers who are just looking for wish products or opportunities.
  • Prepare price quotes, delivery dates and service responsibilities.
MAIL CLERK12/1995 to 02/1998
POST OFFICEJACKSONVILLE, FL
  • Inspect original secure itemization and vendor deliveries, proceed typical stocking inventory in the warehouse.
  • Complete all necessary moves from every mail distribution center using the approved systematic resolutions.
  • Stamped delivery reports; oversee well control warehouse inventory archives daily.
  • Insists a simple and safer workplace regardless of withholding racks.
  • Sort and organize bundle mail by zones and individual mail for neat offices.
  • Load and unload packages in the trucking sector; using guidelines, procedures and rules.
  • Be assured to sort every mail coming down and set out to carry it to concern departments.
  • Inspect and give a seal on every outgoing detainee mail.
  • Handle entire outgoing and incoming special, legal, certified mail, and media.
INBOUND CALL REPRESENTATIVE03/1994 to 11/1995
ATTJACKSONVILLE, FL
  • Identify with customer needs and recommended applicable services and rate plans.
  • Note the facts from customers on appropriateness, contemporary promotions, or help services.
  • Deal with customer questions and examine their practical ATT services, equipment types, utilizing promotions, roaming, including billings.
  • Getting hold of customers to make modifications to their accounts, billing, or order status.
  • Use confirmation for customers breaking down their concerns while addressing discursive as well as sincere billing problems, including disputes bearing upon them; maintain responsive; moreover, cheerful using kindness.
  • I worked to keep reports characterized by customer's reaction and communications, occurrences, grievances; essential actions were reasoned, dispose of categorizations, letters, confirmations, as well as for affirmations, that one may continue to keep their services.
  • Give qualitative services to customers with their technical inquiries.
  • Trained and coached new team members to deliver a high standard of customer service.
  • Do various administrative functions like filing and organizing.
GROCERY CLERK09/1992 to 02/1994
PUBLIXJACKSONVILLE, FL
  • STOCK, STORE AND ROTATE PRODUCTS TO AVOID ANY DAMAGES.
  • KEEP FOR, IN EFFECT, EVERYDAY PROCEDURES CHARACTERIZED BY SUPERMARKET STORE.
  • OFFER EXCELLENT SERVICES TO MEET CUSTOMER NEEDS.
  • KEEP THE STORE CLEAN AND SAFE.
  • ASSURE ABIDANCE WITH STORE POLICIES AND ORDINANCES.
  • SET STORE DISPLAYS AND MAKE SURE THAT PRODUCTS ARE WELL LABELED AND TAGGED.
  • MAKE SURE SHELVES ARE PACKED EVERY INCH USING FRESH PRODUCTS; AND RESTOCK THE OTHERS.
  • GREET CUSTOMERS AND REACT TO THEIR QUERIES.
  • SUPERVISE THE MOVEMENT OF MERCHANDISES BETWEEN IN-STORE SHELVES AND AT STORAGE AREAS.
  • MANAGE PRICE TRANSITIONS DAY-AFTER-DAY SANCTION PLUS RUN CASH REGISTER AS NEEDED.
  • CREATE A POSITIVE WORK ENVIRONMENT TO MEET STORE GOALS.
  • FOLLOW DRESS CODE POLICIES AND SANITATION GUIDELINES.
Skills
administrative functions, articulate, billing, billings, brochure, CASH REGISTER, client, clients, excellent customer service, customer service, data entry, data-management, delivery, fashion, filing, focus, Inspect, inventory, legal, letters, messaging, mail, neat, enterprise, organizing, policies, presentations, promotional materials, quality, record keeping, retail, retail sales, safety, selling, sales, tables, technical support, user support, telephone, phone, troubleshoot, unique
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Resume Overview

Companies Worked For:

  • AVON
  • AMERICA ONLINE
  • DOUBLETREE HOTEL
  • MONTGOMERYWARD
  • POST OFFICE
  • ATT
  • PUBLIX

School Attended

  • William M. Raines

Job Titles Held:

  • REPRESENTATIVE
  • COMPUTER SUPPORT SPECIALIST
  • BANQUET SERVER
  • FURNITURE SALES ASSOCIATE
  • MAIL CLERK
  • INBOUND CALL REPRESENTATIVE
  • GROCERY CLERK

Degrees

  • HIGH SCHOOL DIPLOMA : GENERAL 1994

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