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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Career Overview

Dedicated Customer Service Oriented Professional motivated to maintain customer satisfaction and contribute to company success. My personality is highly enthusiastic and positively optimistic with over seven years client interface experience. I am highly dependable, very conscientious and detail oriented. My job and customers' satisfaction are of the utmost importance.

Core Strengths
  • Strong organizational skills
  • Inventory control familiarity
  • Telecommunication skills
  • Multi-task Maintenance
  • Great coordination skills
  • Customer service expert
  • Energetic work attitude
  • Adaptive team player
Accomplishments

Customer Interface

  • Clearly informed Clients and Customers of new information.
  • Greeted customers upon introduction and handled all information and transactions accurately.
  • Assisted customers and clients over the phone regarding store operations, product, promotions and orders.

High Achiever

  • Always exceeded set daily expectations and requirements.
  • Top performer on all quarterly reviews.
  • Detail oriented to improve company functionality and Customer Service levels and sales.
Work Experience
07/2013 to Current
Representative National Grid Northborough, MA,
  • Completed the Giant of Landover project for full Dog Food aisle resets.
  • Properly read and interpret plano-grams and floor plans.
  • Effectively and professionally communicate with members of the Stores' Retail team and SAS's team associates.
  • Time management skills and adaptability
  • Access to email and high speed Internet twenty four- seven, digital cameras, and access to all office applications including computer, printer, scanner and copier.
  • Personally supplied reliable mode of transportation and all materials and hand tools required to complete a full isle reset.
2013 to 05/2013
Project Facilitator, Resource Specialist Dover Corporation Los Angeles, CA,
    Scheduled and organized on average 8 Telecommunications Installs both Nationally and InterNationally daily.
  • Received/made over 100 Inbound/Outbound calls daily while simultaneously data entering on an on line database.
  • Communicated over 50+ emails daily.
  • Web based data exchange
  • Web based data entry
  • Use of all office equipment, multi-line phones, computer, printer, fax, scanner, copiers.
  • Use of all office applications including, Microsoft Word, Outlook, Express, Share point, Excel, spreadsheet and Internet servers such as Google, Bing and other resources.
  • Exceptional written and verbal communications skills
  • Positive attitude, demanding time management skills and highly results oriented demeanor were key.
10/2010 to 2013
General Warehouse Associate, Inbound Resource Specialist Healthcare Services Group Long Beach, CA,
  • Licensed stand up oscillating fork lift operator, including the 84'' extension, electronic pallet jack, and the clamp extension for the oscillating pacer lift.
  • Extensively trained in warehouse operations, including loading and unloading of trailers, receiving freight and properly preparing mass merchandise for transit.
  • Vast experience with warehouse mechanized equipment - Sorters, RF equipment, etc.
  • Intimately familiar with softwares WM, PM, Telnet and Pick Manager
  • Top performer consistently at over 30% above daily goals.
  • Prep and audit receiving reports.
  • High demand time maintenance skills.
  • Clear and discernible communication and instructions skills
  • Reliable and punctual attributes.
09/2009 to 10/2010
Team Captain Wegmans Food Markets, Inc. Buffalo, NY,
  • Daily Customer Interface
  • Supervision of a team of three Associates
  • Daily Scheduling
  • Sanitation and cleaning services
  • Money Handling
  • Time maintenance per daily schedule
  • Up-to-date Customer information and products/services
04/2009 to 09/2009
Waitress Richemont Salt Lake City, UT,
  • Multitasking and great organization skills.
  • Memorization.
  • Highest quality Customer Service required
  • Accurate and trustworthy money handling.
  • Opening and closing duties to include sanitation and organization of the dining areas.
09/2006 to 01/2007
Bakery Assistant Four Seasons Hotels Inc Denver, CO,
  • Inventory and merchandising product.
  • Quality Customer Service
  • Knowledge of new and existing products.
09/2006 to 01/2007
Sales Associate Richemont San Antonio, TX,
  • Friendly Customer Service and information exchange.
  • Trustworthy money handling.
  • Multitasking and punctuality.
  • Team work environment
08/2006 to 09/2006
Guest Services Supervisor Bloom City, STATE,
  • Responsible for refunds, exchanges, Western Union transactions, Money Orders, Pay Roll Checks, Pay All Bills, Product Request forms and Rug Doctor Rentals.
  • Maintaining Self Check Out equipment and registers.
  • Scheduling and Managing between 5 - 15 Front End Associates daily.
  • Money handling, payroll and store bank deposits.
08/2005 to 08/2006
Sales Associate Food Lion Co City, STATE,
  • Operated cash register above daily scan goals.
  • Employee of the Month, for two Months.
  • Up to date with current sales.
  • Excellent Teamwork skills.
  • Responsible and hands on employee.
Educational Background
Expected in 2007
Common Wealth of Virginia General Educational Development Degree Nov. 2007: General Education
- Ashburn, VA
GPA:

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Resume Strength

  • Length
  • Personalization
  • Target Job

Resume Overview

School Attended
Job Titles Held:
  • Representative
  • Project Facilitator, Resource Specialist
  • General Warehouse Associate, Inbound Resource Specialist
  • Team Captain
  • Waitress
  • Bakery Assistant
  • Sales Associate
  • Guest Services Supervisor
  • Sales Associate
Degrees
  • Common Wealth of Virginia General Educational Development Degree Nov. 2007

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