LiveCareer-Resume

representative resume example with 5+ years of experience

JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Seeking a full time, year round position for an Office Assistant. To obtain a position in an office environment where my skills can be utilized and I can be challenged, as well as gain new skills.

Skills
  • Payment processing
  • Coin counting
  • Cash drawer balancing
  • Cash management
  • Cash counting machine operations
  • Staff mentoring
  • Customer assistance
  • Issue resolution
  • Credit and cash transactions
  • Customer greeting
  • Merchandise restocking
  • Cash register operation
  • Work ethic
  • Relationship building
  • Decision-making
  • Microsoft Office
  • Leadership
  • People skills
  • Training & Development
  • Organization
  • Customer service
  • Friendly, positive attitude
  • First Aid/CPR
Experience
03/2021 to Current Representative New York Life | TX, State,
  • Provides assistance to customer, by answering basic questions pertaining to Building Inspections. High volume of phone contact, approximately 500 calls weelky. Research, via mainframe computer for permits/C.O. information. Maintains customer sevice logs. Works in a team environment to meet departmental goals.Occasionally provide Word Proccessing of memos,letters, and activity reports.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
09/2020 to 03/2021 Cashier/Server Wayne Resa | Detroit, MI,
  • Helped customers find specific products, answered questions and offered product advice.
  • Increased sales 10% by suggesting specific purchases to customers.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Trained new employees in cashiering procedures, offering assistance in resolving issues.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
10/2017 to 07/2020 Manager Optivest Properties | Peoria, AZ,
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Recruited and hired qualified candidates to fill open positions.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Trained employees on cash drawer operation.
  • Answered 30 daily phone calls to resolve customer issues.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
10/2014 to 03/2017 Night Manager John-Wesley Villas Of Macon | Macon, GA,
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Trained employees in customer service initiatives..
  • Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Answered customer questions regarding food preparation, responding to concerns regarding potential allergens.
  • Quickly and efficiently processed payments and made accurate change.
  • Verified orders and bagged items for easy transport.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Suggested additional menu items, beverages and desserts to increase sales.
  • Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
  • Championed 100% guest satisfaction by providing excellent dining experience.
  • Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
12/2021 to Current Permit Clerk Company Name | City, State,
Education and Training
Expected in 05/2017 GED | PRCC, Poplarville, MS, GPA:
Certifications
  • Licensed CPR - May 28, 2019
  • CNA License- September 14, 2019

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Resume Overview

School Attended

  • PRCC

Job Titles Held:

  • Representative
  • Cashier/Server
  • Manager
  • Night Manager
  • Permit Clerk

Degrees

  • GED

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