Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
High performing sales professional with over 3 years' experience in Retail and Service. Known for contributions of territory growth and for being focused on customer satisfaction. Extensive outside sales experience with proven ability to manage and grow customer relationships to expand customer base. Superior time management and organization skills. High-energy Sales Representative with proven skills in identifying and converting leads. Gifted communicator with strong insight into client desires and sales strategies. Often recognized for excellent customer service skills.
Skills
Product and service knowledge
Customer needs assessment
Retail Industry knowledge
MS Office
Customer service
Organization
Relationship development
Communications
Problem resolution
Project organization
Team building
Planning and coordination
Inventory management
Payment processing
POS systems
Issue resolution
Cash drawer balancing
ID verification
Merchandise restocking
Product recommendations
Cash management
Cash counting machine operations
Customer assistance
Cash register operation
Scanner operations
Community relations
Sales
Training and mentoring
Experience
04/2019 to Current
RepresentativeHealth Quest – Sharon, CT,
Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Answered customers' questions and addressed problems and complaints in person and via phone.
Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution; De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Introduced customers to new offerings and updated accounts.
Processed credit card, EBT and gift certificate payments in electronic computer systems; Operated cash register by swiping barcode items across electronic scanner to record price and collect payment.
Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals; Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
09/2017 to 05/2019
Sales/Omni-Channel AssociateJC Penney – City, STATE,
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Met and exceeded productivity targets by handling every interaction with top-notch customer service.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Trained 3-5 new employees each quarter in procedures and policies in order to maximize team performance.
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
