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Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

High performing sales professional with over 3 years' experience in Retail and Service. Known for contributions of territory growth and for being focused on customer satisfaction. Extensive outside sales experience with proven ability to manage and grow customer relationships to expand customer base. Superior time management and organization skills. High-energy Sales Representative with proven skills in identifying and converting leads. Gifted communicator with strong insight into client desires and sales strategies. Often recognized for excellent customer service skills.

Skills
  • Product and service knowledge
  • Customer needs assessment
  • Retail Industry knowledge
  • MS Office
  • Customer service
  • Organization
  • Relationship development
  • Communications
  • Problem resolution
  • Project organization
  • Team building
  • Planning and coordination
  • Inventory management
  • Payment processing
  • POS systems
  • Issue resolution
  • Cash drawer balancing
  • ID verification
  • Merchandise restocking
  • Product recommendations
  • Cash management
  • Cash counting machine operations
  • Customer assistance
  • Cash register operation
  • Scanner operations
  • Community relations
  • Sales
  • Training and mentoring
Experience
04/2019 to Current
Representative Health Quest Sharon, CT,
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution; De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Introduced customers to new offerings and updated accounts.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems; Operated cash register by swiping barcode items across electronic scanner to record price and collect payment.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals; Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
09/2017 to 05/2019
Sales/Omni-Channel Associate JC Penney City, STATE,
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Trained 3-5 new employees each quarter in procedures and policies in order to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted product stock to maintain inventory records.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Cross-trained in customer service and Omni-Channel roles in order to provide skilled backup for team members.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Accepted, processed and filled orders quickly and accurately.
09/2017 to 12/2017
Concierge Specialist Concierge Connection, Tivolli Village City, STATE,
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided mall guests with directory.
  • Promoted local store advertisements.
05/2016 to 11/2016
Concierge Specialist Concierge Connection, Downtown Summerlin City, STATE,
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Performed guests' directory needs.
  • Managed promotional booths.
Education and Training
Expected in 2020
Bachelor of Science: Graphic Design
The University of Nevada - Las Vegas, NV,
GPA:
Expected in 05/2018
High School Diploma:
Southwest Career & Technical Academy - Las Vegas, NV,
GPA:
Activities and Honors
  • Sigma Kappa Sorority, Assistant Vice President of New Member Education
Additional Information
  • Authorized to work in the US for any employer

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Resume Overview

School Attended

  • The University of Nevada
  • Southwest Career & Technical Academy

Job Titles Held:

  • Representative
  • Sales/Omni-Channel Associate
  • Concierge Specialist
  • Concierge Specialist

Degrees

  • Bachelor of Science
  • High School Diploma

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