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Representative Resume Example

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REPRESENTATIVE
Summary

High performing sales professional with over 3 years' experience in Retail and Service. Known for contributions of territory growth and for being focused on customer satisfaction. Extensive outside sales experience with proven ability to manage and grow customer relationships to expand customer base. Superior time management and organization skills. High-energy Sales Representative with proven skills in identifying and converting leads. Gifted communicator with strong insight into client desires and sales strategies. Often recognized for excellent customer service skills.

Skills
  • Product and service knowledge
  • Customer needs assessment
  • Retail Industry knowledge
  • MS Office
  • Customer service
  • Organization
  • Relationship development
  • Communications
  • Problem resolution
  • Project organization
  • Team building
  • Planning and coordination
  • Inventory management
  • Payment processing
  • POS systems
  • Issue resolution
  • Cash drawer balancing
  • ID verification
  • Merchandise restocking
  • Product recommendations
  • Cash management
  • Cash counting machine operations
  • Customer assistance
  • Cash register operation
  • Scanner operations
  • Community relations
  • Sales
  • Training and mentoring
Experience
05/2019 - CurrentRepresentativeNordstrom Rack | Las Vegas, NV
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution; De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Introduced customers to new offerings and updated accounts.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems; Operated cash register by swiping barcode items across electronic scanner to record price and collect payment.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals; Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
10/2017 - 05/2019Sales/Omni-Channel AssociateJC Penney | Las Vegas, NV
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Trained 3-5 new employees each quarter in procedures and policies in order to maximize team performance.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Exchanged and returned items, noting all details in company database and placed returned merchandise in bins for restocking.
  • Counted product stock to maintain inventory records.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
  • Cross-trained in customer service and Omni-Channel roles in order to provide skilled backup for team members.
  • Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
  • Accepted, processed and filled orders quickly and accurately.
10/2017 - 12/2017Concierge SpecialistConcierge Connection, Tivolli Village | Las Vegas, NV
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Recognized by management for providing exceptional customer service.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided mall guests with directory.
  • Promoted local store advertisements.
06/2016 - 11/2016Concierge SpecialistConcierge Connection, Downtown Summerlin | Las Vegas, NV
  • Supported local sports teams, museums, restaurants, and other tourist-oriented spots by informing hotel guests of daily events.
  • Facilitated research of local venues, restaurants and visitor spots per guest requests.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Updated front desk's concierge book to maintain most relevant visitor information.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Performed guests' directory needs.
  • Managed promotional booths.
Education and Training
2020Bachelor of Science: Graphic Design
The University of Nevada | Las Vegas, NV
05/2018High School Diploma
Southwest Career & Technical Academy | Las Vegas, NV
Activities and Honors
  • Sigma Kappa Sorority, Assistant Vice President of New Member Education
Additional Information
  • Authorized to work in the US for any employer
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Resume Overview

Companies Worked For:

  • Nordstrom Rack
  • JC Penney
  • Concierge Connection, Tivolli Village
  • Concierge Connection, Downtown Summerlin

School Attended

  • The University of Nevada
  • Southwest Career & Technical Academy

Job Titles Held:

  • Representative
  • Sales/Omni-Channel Associate
  • Concierge Specialist

Degrees

  • 2020 Bachelor of Science : Graphic Design
    05/2018 High School Diploma

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