Talented Accounts Receivable Specialist with 13 years' experience in financial services, collections, and customer care management across diverse industries. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven ability to improve workflow efficiencies while maintaining high standards in customer service. Hardworking and reliable REPO AGENT with strong ability in CREDIT COLLECTION and CASH APPLICATION. Offering DEDICATED, ACCOUNTS and RECEIVABLE. Highly organized, proactive and punctual with team-oriented mentality. Astute Accounts Receivable Specialist with 13 years' experience in accounting, auditing and cash management for CREDIT COLLECTION sector organizations. Expert in accurately and efficiently executing time-sensitive processing and reporting of regulatory-compliant financial documentation. Adept team leader and employee trainer with outstanding communication abilities. Successful in aligning cross-functional objectives to facilitate productivity and deliver on-time project completion.
- Payment management
- Statement issuing
- Billing dispute resolution
- Investigative research
- Credit and collections
- Critical thinking
- Communication
- Work ethic
- Audit procedures
- Bill processing
Cary, IL, 02/2020 - Current
- Routinely contacted account holders with balances over 6-20 days past due to resolve delinquencies.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Oversaw disputes resolution and reconciliation for 1,000 client accounts.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Accepted and processed customer payments and applied toward account balances.
- Methodically resolved active claims by analyzing possible discount violations, PODs, shortages, returns and related advertising.
- Minimized loss by negotiating payment terms directly with clients, consistently achieving 100% recovery rate.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channel.
Milwaukee, WI, 05/2015 - Current
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Selected proper cutting tools, calculating parameters to manufacture components and parts.
- Removed and replaced worn machine accessories to keep products within desired tolerances.
- Operated various TYPES gauges to inspect pieces after production completion.
- Operated multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming or spinning machines.
- Read and understood blueprints, product specifications and tooling instructions to plan correct operational sequences and prevent materials waste.
City, STATE, 12/2010 - Current
- Performed detailed reviews of financial statements.
- Compiled and affixed customer deduction documents with payments.
- Paid and collected sales tax and prepared collected W-9 information.
- Helped individual clients, trusts, partnerships and corporations maintain compliance with tax and reporting laws.
- Evaluated clients, matching them with best-suited tax professional for individual needs.
- Audited and prepared all federal and state tax forms for corporate, small business and individual clients.
- Gathered and paired customer deduction documents with payments to provide backup documentation on deductions.
- Stayed up to date on regulatory requirements from IRS, state authorities and international tax collection agencies.
- Referred tax professionals according to client needs.
- Calculated and coordinated company tax payments and tax document preparation
- Put together 1040, 1099 and 8879 forms for customers.
- Processed forms and payments for customers.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Managed deliverables such as tax returns, extensions and tax planning calculations.
- Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
- Managed BUSINESS accounting personnel handling needs of more than 800 clients.
- Uncovered eligibility for SCHOOL credit, helping client save $10,000
- Corresponded with applicable tax departments regarding customer requirements and issues.
- Supported work of senior-level accounting and tax preparation professionals to maximize office productivity.
- Finalized and processed paperwork with local, state and federal government authorities.
- Produced US and state income, gift tax and estate tax returns for individuals.
- Collected detailed information and required paperwork from clients to complete tax returns.
- Liaised between clients and tax authorities such as IRS representatives.
- Helped clients integrate new tax software with accounting software.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Analyzed information and assessed liabilities and deductions according to relevant tax code.
- Determined clients' eligibility for tax credits, abatements or deductions through careful research and oversight.
- Developed relationships with 1,000 new clients and typically exceeded sales goals by 100%
- Improved delivery of ACCOUNT by 80%, realizing overall increase in customer satisfaction and cost efficiency.
- Drove 50% improvement in 1 MONTH profits through aggressive NEGOTIATED and TEAM.
- Exceeded sales goals by an average of 90% in 10 DAYS
- Consistently maintained high customer satisfaction ratings.
- Promoted to TOP REPO AGENT due to HARD WORK and DEDICATION that achieved TOP AGENT FOR SIX MONTHS.
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Resume Overview
School Attended
- Troy University
- George C Wallace Community College - Dothan
- Headland High School
Job Titles Held:
- Repossession Agent
- Machine Operator
- Tax Specialist
Degrees
- Bachelor of Arts
- Associate of Arts
- High School Diploma
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