Smooth and efficient Assistant Manager with experience enhancing executive productivity and improving business operations. Exceed expectations for maximizing group performance and overseeing efficient calendars. Operate well with minimal supervision to meet demanding objectives.
Attentive and personable Assistant Manager bringing 6 years of administrative support experience in dynamic office environments. Strong work history in document management, process improvement and regulatory compliance. Commended for cultivating positive work culture by cheerfully interacting with staff and customers.
Enthusiastic Assistant Manager with 6 years of experience supervising staff in office and food operation settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Talented Assistant Manager with excellent conflict resolution skills and more than 3 years of experience. Highly effective and knowledgeable at providing outstanding customer satisfaction. Versed in Google and Microsoft operations and proficient in POS system operation.
Implementing security programs
Designing security controls
Developing security plans
10/2019 to CurrentReplenishment AssociateMichaels | Santee, CA
Added inventory to shelves, racks, bins and displays according to restocking procedures.
Used hand scanners and computer tracking systems to update merchandise locations.
Created attractive and eye-catching displays and end caps to promote specific stock to customers.
Hauled inventory boxes and seasonal items from stock, using u-boats equipment and placed on correct store shelves.
Inspected floor displays, noted missing items and immediately replenished merchandise.
Removed all debris and packaging from boxes and separated for recycling or disposal.
Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
Assisted customers by finding items quickly
Supported promotional plans by updating signage with price changes.
10/2017 to CurrentAssistant ManagerCold Stone Creamery | Oceanside , CA
Currently manages 3 Cold Stone Creamery locations
Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Supported staff development and goal attainment by focusing on skill development and job satisfaction.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Submitted reports to senior management to aid in business decision-making and planning.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
Coached team on effective upselling and cross-selling methods.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
Trained team members in successful strategies to meet operational and sales targets.
Monitored employee performance and developed improvement plans.
Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervised and evaluated staff of 22 employees including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
Supervised team of 22 employees and provided feedback on performance.
Compiled maintenance and performance reports to help senior leaders effectively plan business direction and operational strategies.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Developed and managed employee schedules, balancing individual requests and requirements with business needs.
Provided current employees options for additional training opportunities.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Interviewed, hired and trained 22 staff associates and equipped to comply with company policies and procedures.
Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Completed weekly inventory counts to verify stock levels, address discrepancies and forecast future needs.
Implemented accountability programs for cleaning tasks, achieving the first 100% on an corporate inspection.
Handled customer service by dealing with complaints, organizing stock and answering customer questions.
Helped with planning schedules and delegating assignments to meet coverage and service demands.
Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
Promoted to Assistant Manager after only 8 months with company.
Managed 11 shift leads successfully in fast-paced environment through proactive communication and positive feedback.
Onboarded new employees, including training, mentoring and new hire documentation.
Kept work areas clean, organized and safe to promote efficiency and team safety.
Assessed workloads to meet seasonal fluctuation needs.
Assisted Manager in interview process of prospective employees and provided feedback.
Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
04/2016 to 10/2017Ride OperatorLEGOLAND | Carlsbad, CA
Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Operated rides and attractions according to written guidelines to reduce injuries.
Followed posted height and age restrictions and denied access to attraction for guests under minimum requirements.
Cleaned rides and attractions to reduce spread of germs and bacteria.
Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
Engaged safety devices and monitored attraction during operation to reduce safety risks.
Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
Assisted customers in entering and exiting rides, providing balance support and general directions.
Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
10/2012 to 12/2015Student WorkerSt. John's University | Staten Island, NY
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Maintained functional office equipment with excellent troubleshooting and maintenance abilities.
Helped with administrative support, including managing incoming calls, coordinating files and sorting mail.
Greeted incoming office guests, answered questions and directed individuals to desired locations to enhance team efficiency.
Received and accurately handled money in payment for school events.
Collected and entered payment and identification information into google spreadsheets.
Coordinated and managed events and projects for residence hall.
Loaded, unloaded and moved material to and from storage and production areas.
Greeted customers and guests warmly, offering residency assistance.
Worked closely with resident assistants and directors to reorganize office supplies and increase productivity.
Upheld strict security procedures to maintain data confidentiality.
Provided clerical support to residence department.
Performed general housekeeping and cleaning tasks, including, sweeping, pulling weeds, painting and power washing.
Supported several instructors with planning and organization of fun events for students living on campus.
05/2016Bachelor of Science | Criminal JusticeSt. John's University, Staten Island, NY
06/2012DiplomaGranite Hills High School, El Cajon, CA