Repair Technician / Retail Sales Associate Resume Example
Hardworking Customer Service Representative near 5 years of experience working with dealing with customers on a face-to-face basis. Trained in project and time management with extensive knowledge of development, computer/phone knowledge and proven multitasking abilities and social skills. History of keeping work areas clean, neat and professionally arranged. Excellent listening skills combined with attentive and detail-oriented nature. Skilled Technician proficient in supporting hardware and software issues for Windows and Mac computer systems. Specializing in troubleshooting software errors and issues as well as hardware malfunctions. Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert Windows and applicable software user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of computers and technology as a whole. Motivated to learn, grow and excel in a professional environment.
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- Set up networks and computers for residential customers.
- Improved upon assessing and performing necessary repairs and diagnostics on computers, smartphones, tablets, printers, and other electronics.
- Performed necessary tune-up, cleanup, and virus removals on computers that were not acting up to speed.
- Handled expensive customer technology with care.
- Organized product shelves to maintain store visual appeal, engage customers and promote specific merchandise for purchase.
- Helped develop new sales team associates in products, selling techniques and company procedures on how to view and talk to potential customers.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases. Ex: Tempered glass, charger cable, battery replacement with screen repair.
- Engaged with customers to effectively build rapport and lasting relationships so that they may come back with any issues in the future.
- Processed product returns and assisted customers with other selections.
- Delivered onsite and remote technical support for ten employees.
- Created customer help desk tickets, troubleshot and resolved desktop issues related to software and hardware issues.
- Learned to perform necessary repairs on smartphones, tablets and computers including screen, battery, camera, virus removal, tune-up, etc.
- Learned how to handle cash flow throughout the day, handled money upwards up to $1000, learned how to create cash deposits.
- Balanced and organized cash register by handling cash, counting change and storing deposits.
- Supported efficient and timely replenishment of sales floor merchandise including cases, tempered glass and other accessories.
- Developed lasting relationships with customers so that they leave satisfied and happy with their repairs.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Began to work on technology as a whole at the professional level.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Managed system-wide operating system (RepairQ) as well as related software upgrade problems.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed to customers.
- Disassembled computers to perform diagnostics and check for repair needs.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for customers.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Updated and installed new software on desktop and laptop computers to maintain latest technology.
- Wrote reports on computer statuses and maintenance jobs.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used downtimes to prepare ingredients and restock supplies for expected busy periods.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Communicated effectively with customers to plan large or specialized orders, providing customers with recommendations, samples and response to particular requests.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Cleaned surfaces and equipment, removed trash and verified kitchen tools were in working order.
- Greeted customers at counter to take orders and answer questions.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted cash in register drawer at beginning and end of shift.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Assisted customers by answering questions and fulfilling requests.
- Dean's List for maintaining a semester grade point average of 3.50 or higher on nine or more semester hours.
- Continuing education in the field of Mass Media and Marketing.
- Coursework in chemistry, business, and writing.
- Graduated in Top 2% of Class
- Member of National Beta Club
- Graduated with 4.0 GPA
Ever since I was a young boy, I've been fascinated with technology. I am amazed at the skills a person can learn with computers and the many things you can do with them. Businesses use and rely on them every day now that we are living in a technical world, and when they do not act right, they can give us headaches. I want to be able to alleviate those headaches so that everything runs smoothly for the user. With my past job experience and just common knowledge about technology - especially computers, I believe I am a perfect fit. Since 9th grade, I have built over 10 computers for friends and family and have assisted them with any problems. Through my past two employers, I've have learned the ins and outs of how programs work, how certain issues arise, and how to combat those issues with solutions. I've worked with computers - and technology - since I was in middle school, and I have been fortunate enough to have a job the past three years that allows me to deal with phones, computers and tablets each and every day. I've also been fortunate to develop necessary people and social skills that have allowed me to elevate my customer service skills to a higher standard. Enjoyable and honest guy!
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Resume Overview
School Attended
- Valdosta State University
- Lowndes High School
Job Titles Held:
- Repair Technician / Retail Sales Associate
- Repair Technician
- CSR /Assistant Manager in Training
Degrees
- Obtaining Degree Online : Business Information Technology
High School Diploma
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