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Repair Services Agent Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Gain employment where I can maximize my organizational, human relations, analytical, communication, and data entry skills.
Experience
Repair Services Agent, 03/2011 to 10/2011
Ncr Corporation Kalamazoo, MI,
  • Supports in-store installed sales across multiple locations
  • Ensure projects follow a consistent predetermined work flow
  • Contacts homeowners to initiate product delivery for the project as well as schedule necessary appointments
  • Ensures permits are obtained if needed
  • Ability to remotely access store systems
  • Maintains an accurate record of all interaction and occurrences in relation to the customer's project through status updates and comments in Project Tool.
  • Coordinates installation schedules with the installer and homeowner
  • Resolve customer issues as well as escalate the issue to the correct manager when needed
  • Extensive customer service in a fast-paced, call center environment with the ability to manage multiple calls and tasks.
  • Answer any homeowner questions and manage homeowner expectations
  • Ability to efficiently work multiple projects to completion
  • Extensive knowledge and use of order management, Project Tool, and Siebel.
  • Exteriors Team Mentor: assist in training new hires and serve as a point of contact for existing team members who may have questions or need additional training
  • Exteriors Employee of the First Half- 2013
  • Extensive customer service in a fast-paced, call center environment
  • Answer incoming calls
  • Create work orders for Lowe's Customers in the Siebel System
  • Troubleshoot minor issues with Major Appliances, Outdoor Power Equipment, Small Appliances, Power Tools, and Seasonal Equipment
  • Extensive interaction with Independent Service Providers
  • Schedule appointments based on customer preference and Independent Service Provider availability
  • Escalate any outstanding service issues, Independent Service provider performance issues, and/or customer complaints to the appropriate internal contacts
  • Extensive interaction with other internal departments and members of management
Project Coordinator, 11/2012 to 04/2014
Rr Donnelley & Sons Iowa City, IA,

• Supports in-store installed sales across multiple locations

• Ensure projects follow a consistent predetermined work flow

• Contacts homeowners to initiate product delivery for the project as well

as schedule necessary appointments

• Ensures permits are obtained if needed

• Ability to remotely access store systems

• Maintains an accurate record of all interaction and occurrences in

relation to the customer’s project through status updates and comments

in Project Tool.

• Coordinates installation schedules with the installer and homeowner

• Resolve customer issues as well as escalate the issue to the correct

manager when needed

• Extensive customer service in a fast-paced, call center environment with the

ability to manage multiple calls and tasks.

• Answer any homeowner questions and manage homeowner expectations

• Ability to efficiently work multiple projects to completion

• Extensive knowledge and use of order management, Project Tool, and

Siebel.

• Exteriors Team Mentor: assist in training new hires and serve as a point of contact for existing team members who may have questions or need

additional training

• Exteriors Employee of the First Half-2013

Lowe’s Companies-Wilkesboro, North Carolina: April 2011-November 2011

Accounting Clerk 2, 06/2002 to 07/2010
Wachovia Bank City, STATE,
  • Audit vendor invoices for accuracy- to include post-audit work to recover any monies due to Wachovia
  • Approve/deny vendor invoices in the ORACLE and FinanceWeb systems
  • Answer any invoicing questions
  • Discuss and resolve any invoicing issues and reoccurring problems with the vendor
  • Escalate vendor performance issues to appropriate Wachovia and vendor contacts
  • Monthly reporting to Wachovia management and the Diebold accounting team advising of total number of invoices received, processed, and audited; the total dollar amount invoiced and paid; the total number of errors; the total dollar amount of credits needed; and the total cost savings found from the audits. Error ratio and error rate is calculated as well.
  • Responsible for maintaining and updating files in regards to an Internal Safe Deposit Box Project
  • Developed and implemented a process in regards to Missed Safe Deposit Box Drillings by the Vendor which resulted in saved revenue
  • Extensive customer service in a fast-paced, call center environment
  • Answer incoming calls
  • Create work orders for Wachovia branches in the MAGIC system
  • Extensive interaction with Wachovia personnel and Wachovia vendors
  • Extensive computer knowledge of programs such as Microsoft Word and Office, Microsoft Excel, Microsoft Outlook, Lotus Notes, MAGIC, FinanceWeb, and ORACLE.
  • Received 8 Wachovia STAR Awards for Exemplary Performance
  • Received numerous Shared Success Awards from management and teammates for Outstanding Performance.
  • Member of the Employee Suggestion Committee- 3 years
  • Member of the Employee Engagement Committee- 2 years
  • Six Sigma Training
Education
Bachelor of Arts: English, Expected in 2001
to
University of North Carolina at Chapel Hill - Chapel Hill, North Carolina
GPA:
Professional Affiliations
of the Employee Suggestion Committee- 3 years
Accomplishments
  • Exteriors Employee of the First Half- 2013
Skills
Call Center Environment, Customer Service, Receptionist, Retail Sales, Training, Incoming Calls, Accounting, Audit, Audits, Clerk, Employee Engagement, Excel, Invoices, Invoicing, Lotus Notes, Magic, Microsoft Excel, Microsoft Outlook, Microsoft Word, Oracle, Outlook, Six Sigma, Six-sigma, Word, Siebel, Access, Mentor, New Hires, Order Management, Project Coordinator, Sales, Work Flow, Schedule Appointments
References

Jason Willens, Previous Supervisor, (336) 658-4000

Lisa Major, Supervisor, (336) 658-4000
Previous Supervisor, joyce.billings@wellsfargo.com, (336) 526-6069

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Resume Overview

School Attended
  • University of North Carolina at Chapel Hill
Job Titles Held:
  • Repair Services Agent
  • Project Coordinator
  • Accounting Clerk 2
Degrees
  • Bachelor of Arts