Rental Sales Associate Resume Example
Organized, methodical, and analytical. Can work independently or collaborate with a team. Excellent interpersonal skills with an ability to maintain a pleasant demeanor in a stressful environment. Outgoing [Job Title] with [Number] years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes. Dependable [Job Title] with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments.
- Supervised team of 4 staff members.
- Awarded corporate Customer Experience Ownership (C.E.O.) award for outstanding customer service within 15 months of employment
- Promoted to field manager within first two weeks
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Avis Budget Group – Flint , MI
- Ensured customers received the optimal vehicle and accessories for their rental needs, increased revenue and sales, and minimized fraud.
- Confirmed customers' driver's licenses and contact information and verified rental eligibility against corporate do not rent list.
- Answered multi-line phone system, organized rental documents, and reconciled customer complaints.
- Awarded Customer Experience Owners (C.E.O.) award after a customer extolled my exceptional customer service.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Executed sales and marketing initiatives to increase revenue for company.
- Complied with governmental and other regulatory agencies by following policies and documenting transactions.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Implemented rental asset processes, including cleanliness standards.
- Managed multiple tasks in high-volume environment.
- Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Completed sales transactions, including all accepted forms of payment.
- Addressed guest complaints and resolved issues to promote satisfaction.
Geo Group Inc. – Dover , DE
- Called applicants to assess qualifications and fit and scheduled qualified candidates for second-round interviews.
- Answered applicants' questions about available positions, job responsibilities, and application status.
- Streamlined coordination and resource sharing between 14 nationwide offices by restructuring data entry and call schedules.
- Exceeded call volume, contact frequency, and scheduling goals, performing as one of the top company-wide recruiters.
- Collaborated with [Job title] to develop and integrate workforce planning, analysis and solutions.
- Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
- Verified applicant references and employment details.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Partnered with [Job title] to ascertain hiring needs and subsequently provide candidate recommendations.
- Compiled and produced qualified candidates' information for [Job title] review and liaised between parties to coordinate formal, management interviews.
- Developed recruiting strategies to identify qualified candidates, utilizing specialized [Type] tools.
- Scheduled and conducted [Number] interviews each week.
- Operated and maintained applicant tracking and candidate management systems.
- Developed lists of qualified candidates for corporate hiring managers.
Idex Corporation – Albuquerque , NM
- Supervised two- to four-person fundraising teams, reported daily numbers, led employee trainings, and conducted daily performance reviews.
- Engaged and persuaded passers-by to become sustaining donors with various nonprofit organizations.
- Addressed prospective donors' questions about donation impact, tax deductibility, and program spending versus overhead expenses.
- Ensured fundraising teams met daily goals by arranging in-field setups and monitoring team members' in-field performances.
- Consistently surpassed weekly field manager and team fundraising standards, often averaging twice the $650-donation total and 3.0-sustainer rate minimums.
- Facilitated field operations through supervision and direction of field personnel.
- Developed and implemented processes and strategies to achieve operational goals.
- Tracked key performance indicators and enforced quality control measures.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
- Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
- Worked with [Type] customers to understand needs and provide [Type] service.
- Increased customer satisfaction by resolving [Product or Service] issues.
- Resolved [Type] problems, improved operations and provided exceptional client support.
- Consistently trained [Number] employees through [Action] and [Action] to minimize loss and increase sales.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Improved productivity of customer service team by leading training initiatives and revamping schedules, reducing overtime [Number]%.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Improved productivity while reducing staffing and operational costs by [Number]%.
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Resume Overview
School Attended
- Stanford University
Job Titles Held:
- Rental Sales Associate
- Recruiter
- Field Manager
Degrees
- Bachelor of Science : Human Biology
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