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Rental Sales Associate Resume Example

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RENTAL SALES ASSOCIATE
Professional Summary

Organized, methodical, and analytical. Can work independently or collaborate with a team. Excellent interpersonal skills with an ability to maintain a pleasant demeanor in a stressful environment. Outgoing [Job Title] with [Number] years increasing revenue for rental company. Brought in new customers and retained current customers through excellent customer service and networking skills. Developed and implemented contracts to streamline processes. Dependable [Job Title] with strong conflict management and organizational skills. Well-versed in accurate cash handling and top-quality customer service. Enthusiastic about positively impacting business operations by maximizing customer satisfaction. Multi-talented [Job Title] consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. [Job Title] with over [Number] years of successful experience in [Skill] and [Skill]. Recognized consistently for performance excellence and contributions to success in [Industry] industry. Strengths in [Skill] and [Skill] backed by training in [Area of study]. Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry]. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Senior [Job Title] and outstanding performer in [Skill] and [Skill] within [Industry]. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of [Type] business. Recognized for inspiring management team members to excel and encouraging creative work environments.

Accomplishments
  • Supervised team of 4 staff members.
  • Awarded corporate Customer Experience Ownership (C.E.O.) award for outstanding customer service within 15 months of employment
  • Promoted to field manager within first two weeks
Skills
  • Employee Training and Development
  • Recruitment
  • Canvassing
  • Fundraising
  • Microsoft Office
  • C
  • Customer Service
  • Data entry
  • Fundraising
  • Leadership
  • Relationship development
  • Project organization
  • Communications
  • Customer service
  • Microsoft Office
  • Performance reviews
  • Phone system
  • Recruitment
  • Sales
  • Scheduling
  • Tax
  • Teamwork
  • Employee Training
  • Team management
  • Operational improvement
  • Team Bonding
  • Problem resolution
  • MS Office
Work History
Rental Sales Associate, 06/2018 to Current
Avis Budget Group, Inc – New Orleans, LA
  • Ensured customers received the optimal vehicle and accessories for their rental needs, increased revenue and sales, and minimized fraud.
  • Confirmed customers' driver's licenses and contact information and verified rental eligibility against corporate do not rent list.
  • Answered multi-line phone system, organized rental documents, and reconciled customer complaints.
  • Awarded Customer Experience Owners (C.E.O.) award after a customer extolled my exceptional customer service.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
  • Executed sales and marketing initiatives to increase revenue for company.
  • Complied with governmental and other regulatory agencies by following policies and documenting transactions.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Implemented rental asset processes, including cleanliness standards.
  • Managed multiple tasks in high-volume environment.
  • Greeted customers with enthusiasm, offered to take orders and fulfilled each quickly and correctly.
  • Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs and upgrades.
  • Responded quickly to customer inquiries, answering questions and offering insight into products.
  • Completed sales transactions, including all accepted forms of payment.
  • Addressed guest complaints and resolved issues to promote satisfaction.
Recruiter, 06/2017 to 09/2017
Grassroots Campaigns, Inc – New Orleans, LA
  • Called applicants to assess qualifications and fit and scheduled qualified candidates for second-round interviews.
  • Answered applicants' questions about available positions, job responsibilities, and application status.
  • Streamlined coordination and resource sharing between 14 nationwide offices by restructuring data entry and call schedules.
  • Exceeded call volume, contact frequency, and scheduling goals, performing as one of the top company-wide recruiters.
  • Collaborated with [Job title] to develop and integrate workforce planning, analysis and solutions.
  • Advised, coached and counseled managers and staff to support human resources policies, procedures, programs and labor relations.
  • Verified applicant references and employment details.
  • Evaluated strengths and weaknesses of candidates through effective screening processes.
  • Partnered with [Job title] to ascertain hiring needs and subsequently provide candidate recommendations.
  • Compiled and produced qualified candidates' information for [Job title] review and liaised between parties to coordinate formal, management interviews.
  • Developed recruiting strategies to identify qualified candidates, utilizing specialized [Type] tools.
  • Scheduled and conducted [Number] interviews each week.
  • Operated and maintained applicant tracking and candidate management systems.
  • Developed lists of qualified candidates for corporate hiring managers.
Field Manager, 06/2016 to 06/2017
Grassroots Campaigns, Inc. – New Orleans, LA
  • Supervised two- to four-person fundraising teams, reported daily numbers, led employee trainings, and conducted daily performance reviews.
  • Engaged and persuaded passers-by to become sustaining donors with various nonprofit organizations.
  • Addressed prospective donors' questions about donation impact, tax deductibility, and program spending versus overhead expenses.
  • Ensured fundraising teams met daily goals by arranging in-field setups and monitoring team members' in-field performances.
  • Consistently surpassed weekly field manager and team fundraising standards, often averaging twice the $650-donation total and 3.0-sustainer rate minimums.
  • Facilitated field operations through supervision and direction of field personnel.
  • Developed and implemented processes and strategies to achieve operational goals.
  • Tracked key performance indicators and enforced quality control measures.
  • Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
  • Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
  • Handled [Number] calls per [Timeframe] to address customer inquiries and concerns.
  • Saved $[Amount] by implementing cost-saving initiatives that addressed long-standing problems.
  • Worked with [Type] customers to understand needs and provide [Type] service.
  • Increased customer satisfaction by resolving [Product or Service] issues.
  • Resolved [Type] problems, improved operations and provided exceptional client support.
  • Consistently trained [Number] employees through [Action] and [Action] to minimize loss and increase sales.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Improved productivity of customer service team by leading training initiatives and revamping schedules, reducing overtime [Number]%.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Improved productivity while reducing staffing and operational costs by [Number]%.
Education
Bachelor of Science: Human BiologyStanford University - Stanford, CA
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Resume Overview

Companies Worked For:

  • Avis Budget Group, Inc
  • Grassroots Campaigns, Inc
  • Grassroots Campaigns, Inc.

School Attended

  • Stanford University

Job Titles Held:

  • Rental Sales Associate
  • Recruiter
  • Field Manager

Degrees

  • Bachelor of Science : Human Biology

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