Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Industrious customer service representative offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.

Dedicated customer service representative Job with background overseeing wide range of daily operations for properties. In-depth knowledge of tenant, landlord and association laws. Resourceful problem solver with strong computer skills.

Sharp Property Manager Assistant with experience in oversight of properties in Utah. Strong knowledge of income tax credits, Section 8 and recertification vouchers. Successful in collecting 100% of rent owed and managing outstanding tenant issues.

Positive and diligent property management assistant professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 35 years of customer service representative experience paired with goal-oriented and performance-minded approach.

Responsible Property Manager committed to ensuring safe and comfortable environment for residents as well as advocating for needs of building board.

Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Seasoned customer service rep bringing proven skills in negotiating, preparing and finalizing any type agreements. Meticulous, well-organized and decisive field professional skilled at cultivating and deepening productive relationships with owners, companies and agency representatives. Ready to bring knowledge and abilities to challenging role with potential for long-term career advancement and success.

Ambitious, career-focused job seeker, anxious to obtain an entry-level customer service representative position to help launch career while achieving company goals.

Customer service representative with over 35 years of successful experience in intake calls and outgoing calls. Recognized consistently for performance excellence and contributions to succeed in any industry. Strengths in communication and listening backed by training in customer service area of study.

Reliable employee seeking customer service representative Job position. Offering excellent communication and good judgment.

Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position in any environment. Ready to help team achieve company goals.

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Customer service-focused
  • Maintenance knowledge
  • Exceptional oral and written communication skills
  • Administrative support
  • Staff Management
  • Property management
  • Business Development
Work History
09/2020 to 05/2021 Rental Property Assistant Sandvik | Elko, NV,
  • Handled disciplinary actions, performance appraisals and terminations of company staff.
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Boosted occupancy 100% by leveraging market knowledge and successful promotional strategies.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
  • Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Maintained sufficient number of units market-ready at all times.
  • Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Developed and executed plan to achieve and maintain 100% or better rate of occupancy.
08/2015 to 01/2019 Office Manager/personal Assistant Brake Time Bobs | City, STATE,
  • Delivered clerical support by handling range of routine and special requirements.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Interacted with customers by phone, email or in-person to provide information.
  • Oversaw automated tracking and documentation of data, client correspondence and office operations.
  • Developed correspondence letters, memos and emails.
  • Executed record filing system to improve document organization and management.
  • Drafted common document templates for use by executives and employees.
  • Maintained staff directory and company policy handbook for human resources department.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Verified accuracy of business records by consistently updating customer information.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Coordinated, scheduled and arranged business meetings and travel calendars.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Created detailed expense reports and requests for capital expenditures.
  • Developed and implemented office management procedures to increasing training team productivity and accuracy.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Achieved all specific team objectives and collection activity.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Conducted ongoing reviews of program financial systems to achieve no errors.
  • Completed bi-weekly payroll for 15 employees.
05/1982 to 09/2011 Customer Service Representative IRS | City, STATE,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Answered constant flow of customer calls with minimal wait times.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Regularly exceeded daily sales and product add-on quotas.
  • Provided information regarding charge accounts and loyalty programs.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Expected in 05/1983 High School Diploma | Ogden High School, Ogden, UT GPA:

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School Attended

  • Ogden High School

Job Titles Held:

  • Rental Property Assistant
  • Office Manager/personal Assistant
  • Customer Service Representative


  • High School Diploma

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