Energetic, Renewal Specialist/Account Manager proficient at facilitating communication between departments and increasing the quality of service to customers at all levels. Technologically savvy and able to learn new programs quickly. Looking to bring further success to an organization through excellent attention to detail and a keen understanding of regulatory procedures.
● Responsible for managing relationships with 300 clients.
● Successfully managed all South America accounts.
● Support the on-boarding of new clients and renewal of existing clients.
● Partnering with senior team members to identify the client's key initiatives, providing solutions to ensure your client base receives value.
● Interpret and deliver customized research.
● Partner with senior team members to conduct quarterly review calls and plan for success.
● Ensure client satisfaction, retention, operational efficiency and quality.
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