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remote reservation specialist resume example with 4+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Works well independently and as a team in fast-paced environments. Consistently positive and friendly. Committed to reaching business goals, with interest in growing. Goal-focused in many environments as well as learning customer needs. Daily maintaining high levels of accuracy and efficiency, as well as achieving any goals. Personable communicator building talented in rapport with customers and management by offering to assist in answering questions and providing details of product and service offerings. Driven to maintain confidentiality of work related situations and client information. Authorized to work in the US for any employer

Skills
  • Technical Skills:
  • Microsoft Office Suite, Excel, Access, Word, Outlook, Typing.
  • Soft Skills:
  • Communication, Teamwork, Problem Solving, Critical Thinking, Leadership, Customer Service.
  • Skills
  • Energetic
  • Currency and coin counter
  • Reliable
  • Flexible
  • Approachable
  • Strong work ethic
  • Strong sense of banking ethics
  • International funds transfer process expertise
  • Cash Handling
  • Risk Management
  • Budgeting
  • Financial Services
  • Accounts Receivable
  • Financial Report Writing
  • Credit Analysis
  • Languages
  • Spanish - Fluent
  • Assessments
  • Cashier Skills — Proficient
  • October 2020
  • Counting cash, processing transactions, following written procedures, and attending to details Full
  • Results: Proficient
  • Customer Focus & Orientation — Proficient
  • Responding to customer situations with sensitivity
  • Full results: Proficient
  • Call center customer service — Proficient
  • October 2022
  • Demonstrating customer service skills in a call center setting
  • Customer service — Proficient
  • September 2022
  • Identifying and resolving common customer issues
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Development in any professional field.
  • Phone Etiquette
  • Upselling Proficiency
  • Travel Reservations
Experience
09/2022 to Current Remote Reservation Specialist Select Medical Corporation | Boca Raton, FL,
  • Help customers book arrangements for travel or entertainment for their customers
  • Assisting and advising customers who may be choosing from a variety of travel options
  • Determine Guest’s needs and quotes the appropriate room and rate as per requirements
  • Book reservation with most accurate information to ensure exceeding guest’s expectations
  • Arrange accommodation, visas and activity requirements for leisure, corporate and wholesaler’s guests
  • Has a general understanding of Groups - including cut off dates, blocking and booking policies and procedures
  • Answering Telephones as per the Service Level Agreement (SLA) using the specified greeting, communicating with a clear speaking voice
  • Computing bills, collecting payments, and making changes for guests
  • Researched and resolved customer issues.
06/2021 to Current Customer service representative Select Medical Corporation | Bowling Green, KY,
  • Industry Knowledge: Mail Sorting, Letter Sorting, Barcode Scanning, Postal Regulations, Postal Services
  • Cash handling and finding products and services that fit customers needs.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Mentored new employees on procedures and policies to maximize team performance.
01/2022 to 06/2023 Customer Service Representative Westerra Credit Union | Littleton, CO,
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Advised customers on bank products, services and financial planning options.
  • Assisted customers by answering banking questions and recommending solutions.
  • Helped customers understand and use mobile applications and online banking.
  • Modified, opened and closed customer accounts.
  • Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Tracked payments, account updates and customer interactions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
07/2018 to 06/2021 Personal Banker Wells Fargo | City, STATE,
  • Served approximately 65+ customers each shift, remaining composed and professional even in high stress situations
  • Reported daily averages and shortages to operations department
  • Processed cash withdrawals
  • Maintained confidentiality of bank records and client information
  • Balanced daily cash deposits and vault inventory with zero error rate
  • Counted as much as $25,000 in daily funds with manual and machine-assisted methods
  • Verified amounts and integrity of every check or funds transfer
  • Met or exceeded sales goals by promoting bank products and services in every interaction
  • Directed specific questions to appropriate branch personnel
  • Managed opening and closing times for main branch
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction
  • Processed treasury, tax and loan payments
  • Debt and credit management
  • Excellent communication skills
  • International finance knowledge
  • Account coding specialist
  • Exceptional customer service
  • Bilingual in spanish
  • Risk management evaluation background
Education and Training
Expected in 01/2019 to to Bachelor's degree | Business Administration Miami-Dade Community College, , GPA:
Expected in 01/2017 to to High school diploma | General Studies Miami Jackson, Miami, FL GPA:
Languages
Spanish:
Native/ Bilingual
Negotiated:

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Resume Overview

School Attended

  • Miami-Dade Community College
  • Miami Jackson

Job Titles Held:

  • Remote Reservation Specialist
  • Customer service representative
  • Customer Service Representative
  • Personal Banker

Degrees

  • Bachelor's degree
  • High school diploma

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