remote member enrollment specialist resume example with 5+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Dedicated Customer Service professional with history of exceeding customer and company expectations. Calm and positive in stressful situations with a successful record of reducing customer dissatisfaction through acknowledgement, decisive communication, and focused solutions.

Customer Service Representative with proven ability to quickly and effectively resolve complaints and issues. Knowledgeable and composed in a busy call center environment. Proficient in Microsoft, Excel, and Windows.

Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.

Excellent oral and written communication, listening and time management skills with strong attention to detail and superior work ethic.

  • Customer Service
  • Active Listening
  • Teamwork
  • Cash Handling
  • Point of Sale Systems
  • Customer Complaint Resolution
  • Billing Inquiries
  • Professional telephone demeanor
  • Customer Relations
  • Medical terminology knowledge
  • Creative problem solving
  • Recordkeeping strengths
  • Account management
  • Office equipment proficiency
  • Positive attitude
  • Privacy and confidentiality
  • Patient Care
  • Medical Records Management
  • EMR / EHR
  • Data entry skills
  • Admissions processes
Work History
Remote Member Enrollment Specialist, 11/2020 - 01/2021
Gpm Investments Camden, DE,
  • This role was the driving force behind growth of member base by being first line of contact with all prospects.
  • Proactively reached out to each prospect signed them up for their specific program, ensure the app was set up on phones, aligned their check ins with their existing care plan and completed thorough demonstration of the check in process.
  • Communicated effectively via telephone with prospective customers.
  • Finalized and processed enrollment applications.
  • Met or exceeded enrollment and retention goals consistently.
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Managed over 50 customer calls per day
  • Resolved problems, improved operations and provided exceptional service
  • Served customers in a friendly, efficient manner following outlined steps of service
  • Maintained energy and enthusiasm in fast-paced environment
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
Cashier/Sales Associate, 07/2018 - 07/2020
Bass Pro Shops Broken Arrow, OK,
  • This job consists of multi tasking , problem solving, great customer service, versatility, and some computer skills and also money management.
  • Performed end-of-shift cash out operations according to store policies, maintaining accurate counts and receipt records.
  • Collaborated with sales floor maintenance personnel to quickly address health and sanitation issues.
  • Helped customers complete purchases, locate items and join reward programs.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Addressed discrepancies in bagged purchases by providing missing items and compensatory products.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Managed merchandise returns and exchanges by closely checking items and receipts to assess eligibility and make accurate processing decisions.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Provided warranty information to customers purchasing covered items and services.
  • Operated POS terminals and cash drawer balancing.
  • Managed over 100 customers per day
  • Restocked and organized merchandise in front lanes
  • Worked flexible schedule and extra shifts to meet business needs
Rec/ Office Assistant, 06/2017 - 11/2017
Prairie View A&M University City, STATE,
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Maintained payroll information by calculating, collecting and entering data.
  • Conducted rounds within facility and campus to facilitate safe execution of recreation activities and monitor participation numbers.
  • Responded to public inquiries to provide information about programs and facilities.
  • Maintained order among participants and spectators to enforce conduct rules conformance.
  • Inspected and cleaned gym equipment and supplies to maintain operational standards.
  • Managed over 60 members a day
  • Managed multiple projects simultaneously using organizational and analytical skills
Cashier Host/Hostess Waitress, 04/2015 - 08/2016
Roberts Steakhouse City, STATE,
  • Greeted customers with professionalism and welcoming demeanor, generating appreciation for establishment through dedication to service.
  • Relayed orders to restaurant staff through careful record-keeping and detailed communication.
  • Handled large amounts of cash daily with meticulous detail and focus, documenting each transaction according to protocol.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Inspected dishes and utensils for cleanliness.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Served over 30 customers a day
  • Maintained energy and enthusiasm in fast-paced environment
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Offered friendly and efficient service to all customers, handled challenging situations with ease
  • Carried out day-day-day duties accurately and efficiently
Cashier/Customer Service, 07/2013 - 03/2015
Whataburger City, STATE,
  • Always smiling when welcoming people in and, maintaining great relationships with customers to make sure customers keep coming back.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
  • Reduced customer wait times by quickly operating customer window and sales register.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Brewed coffee and tea and changed out drink station syrups.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
  • Worked flexible schedule and extra shifts to meet business needs
  • Used POS system to enter orders, process payments and issue receipts
Associate of Applied Science: LVN, Expected in 05/2021
Houston Community College - Houston, TX
Status -
Bachelor's: Nursing, Expected in
Prairie View A & M University - Prairie View, TX
Status -
Diploma: , Expected in 05/2015
West Orange-Stark High School - Orange, TX
Status -

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Resume Overview

School Attended

  • Houston Community College
  • Prairie View A & M University
  • West Orange-Stark High School

Job Titles Held:

  • Remote Member Enrollment Specialist
  • Cashier/Sales Associate
  • Rec/ Office Assistant
  • Cashier Host/Hostess Waitress
  • Cashier/Customer Service


  • Associate of Applied Science
  • Bachelor's
  • Diploma

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