Remote Contract Tracer And Vaccine Scheduler resume example

• Contact tracing, reaching out to patients that have tested positive for Covid 19 through outgoing calls..
• Answered incoming calls from patients returning texts or calls to perform contact tracing surveys and or scheduling of Covid vaccines.
• Outbound calls to call patients to ensure aware of positive Covid 19 testing, perform contact tracing survey and scheduling of Covid vaccines within customers jurisdictions.
• Placed phone calls to newly diagnosed patients and potentially exposed people
• Following script when interviewing people
• Ask questions that help someone remember who they've been in close contact with
• Educate contacts on approved protocol to reduce risk of Covid 19 spread
• Collect and document necessary information into CRM
• Understand symptoms, infectious periods and treatments
• Protect patient privacy

Member Service Representative 10/2019 to 06/2020

REDWOOD CREDIT UNION – Lower Lake, CA

• · Provided exceptional member service to members, employees, volunteers and staff
• · Assisted in opening new membership, processing loan payments, balance cash, checks and other monetary means daily
• · Completed members transactions accurately and timely
• Investigated and resolved customer inquiries and complaints quickly
• Recommended specific products and services in alignment with individual needs, requirements and specifications
• Input and documented many deposits each day with high accuracy and full compliance with regulatory requirements
• · Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions

• Contact members regarding delinquent loans for purpose of obtaining payments, arranging payment plans to bring loans current
• Responsible for skip tracing, Reviewing collateral for repossession if all options exhausted
• Provided financial counseling, including debt repair, credit improvement and or budgeting tools
• Accept all incoming calls while providing excellent member service at all times
• Maintained or exceeded department and individual goal of 80 calls per day
• Exceptional phone quality and production of work
• Processed payments via ACH or credit cards
• Led weekly department meetings with updated information from Management
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Processed and submitted skip a pay, deferments, trial modifications, and loan modifications to loan officer for review and approval
• Have a working understanding of Bankruptcy chapters 7 and 13, as well as asset review

• Loaded and maintained provider demographic and contractual information within Provider Database
• Ensure data loading complies with management, organizational policies and procedures
• Maintained nationwide department goal of 98 - 100 percent accuracy
• Recognized for highest production and quality of calls
• Researched claims for accuracy and payment reconciliation
• Responsible for over fifty medical groups for inputting their provider medical group for creating provider directories
• Developed and maintained strong working relationships with matrix partners and organization