Remote Concierge resume example with 16+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Dedicated Concierge who provides exceptional customer service through active listening and problem solving.   A history of troubleshooting and handling customer support issues in a timely manner, without the need for escalation. Energetic individual with strong time management skills who thrives in a fast-paced, dynamic environment.


  • Strong problem solving aptitude
  • Strong communication skills
  • Staff collaboration



  • Commitment to quality and service
  • Adheres to customer service procedures
  • Exceptional workflow management
Work History
02/2006 to Current
Remote Concierge Analysis Group Los Angeles, CA,

  • Provided support to team while monitoring call queue as a Subject Matter Expert.
  • Consistently achieved high customer satisfaction for Luxury Card Team, Shared Team and BMW/Mercedes Team.
  • Achieved highest annual commission sales
  • Volunteered for various special projects such as The Hive.
  • First in implementation of new technologies such as Wyse terminals.
  • Provided End of Shift support to Citibank team
  • Cruise Specialist

07/2004 to 01/2006
Benefits Coordinator Hewitt Associates City, STATE,
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Additional Information

" Jessica, Thanks a million for all of the hard work.  You’re the first person who has managed to facilitate an absolutely incredible trip.  I pitched a similar request to AmEx Platinum’s concierge team and they fell flat on their face.  Forward me the name of your supervisor, as you deserve recognition.  This is exactly what a world class service is all about.  You’re phenomenal.  Keep up the excellent work!"  Nicolas, E.  July 17, 2016

"I've had the card 5 years and this is the first time I've used the Concierge and it was amazing! My wife has been so stressed trying to find a hotel for the last 2 days and everything was sold out.  One phone call to you and found one in 10 minutes! I will call on you for everything now!"  -  Michael Q. Aug. 19, 2016

"Thank you so very much for your personal and professional kindness, it makes a difference." - Alex T. Aug. 5, 2016

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    Job Titles Held:

    • Remote Concierge
    • Benefits Coordinator


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