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Remote Concierge Resume Example

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REMOTE CONCIERGE
Professional Summary


Dedicated Concierge who provides exceptional customer service through active listening and problem solving.   A history of troubleshooting and handling customer support issues in a timely manner, without the need for escalation. Energetic individual with strong time management skills who thrives in a fast-paced, dynamic environment.


Skills


  • Strong problem solving aptitude
  • Strong communication skills
  • Staff collaboration


  • Commitment to quality and service
  • Adheres to customer service procedures
  • Exceptional workflow management
Work History
Remote Concierge, 03/2006 to Current
Analysis Group – Los Angeles , CA


  • Provided support to team while monitoring call queue as a Subject Matter Expert.
  • Consistently achieved high customer satisfaction for Luxury Card Team, Shared Team and BMW/Mercedes Team.
  • Achieved highest annual commission sales
  • Volunteered for various special projects such as The Hive.
  • First in implementation of new technologies such as Wyse terminals.
  • Provided End of Shift support to Citibank team
  • Cruise Specialist


Benefits Coordinator, 08/2004 to 02/2006
Hewitt Associates – City , STATE
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Additional Information

" Chantel, Thanks a million for all of the hard work.  You're the first person who has managed to facilitate an absolutely incredible trip.  I pitched a similar request to AmEx Platinum's concierge team and they fell flat on their face.  Forward me the name of your supervisor, as you deserve recognition.  This is exactly what a world class service is all about.  You're phenomenal.  Keep up the excellent work!"  Nicolas, E.  July 17, 2016


"I've had the card 5 years and this is the first time I've used the Concierge and it was amazing! My wife has been so stressed trying to find a hotel for the last 2 days and everything was sold out.  One phone call to you and found one in 10 minutes! I will call on you for everything now!"  -  Michael Q. Aug. 19, 2016


"Thank you so very much for your personal and professional kindness, it makes a difference." - Alex T. Aug. 5, 2016

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

65Fair
Resume Strength
  • Completeness
  • Formatting
  • Word choice
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

Job Titles Held:

  • Remote Concierge
  • Benefits Coordinator

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