Remote Concierge resume example with 16+ years of experience
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Dedicated Concierge who provides exceptional customer service through active listening and problem solving. A history of troubleshooting and handling customer support issues in a timely manner, without the need for escalation. Energetic individual with strong time management skills who thrives in a fast-paced, dynamic environment.
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- Provided support to team while monitoring call queue as a Subject Matter Expert.
- Consistently achieved high customer satisfaction for Luxury Card Team, Shared Team and BMW/Mercedes Team.
- Achieved highest annual commission sales
- Volunteered for various special projects such as The Hive.
- First in implementation of new technologies such as Wyse terminals.
- Provided End of Shift support to Citibank team
- Cruise Specialist
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
" Jessica, Thanks a million for all of the hard work. You’re the first person who has managed to facilitate an absolutely incredible trip. I pitched a similar request to AmEx Platinum’s concierge team and they fell flat on their face. Forward me the name of your supervisor, as you deserve recognition. This is exactly what a world class service is all about. You’re phenomenal. Keep up the excellent work!" Nicolas, E. July 17, 2016
"I've had the card 5 years and this is the first time I've used the Concierge and it was amazing! My wife has been so stressed trying to find a hotel for the last 2 days and everything was sold out. One phone call to you and found one in 10 minutes! I will call on you for everything now!" - Michael Q. Aug. 19, 2016
"Thank you so very much for your personal and professional kindness, it makes a difference." - Alex T. Aug. 5, 2016
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- Remote Concierge
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