A creative thinker possessing 10+ years of extensive Sales, Pharmacy and Healthcare professional and academic training and experience.
Adapt to diverse groups
Exceptional Customer Service
Product and Service Sales
Confidentiality and HIPAA
Sep 2019 - Aug 2020North Kansas City, MO
Relocation Manager / Safe Haven Security
Boosted sales by conferring with customers to evaluate security needs, recommend best-fit company equipment and products, and set up appointments with interested customers according to schedule availability.
Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
Sourced and pre-qualified leads and identified new business opportunities by dialing 100+ daily outbound calls to build partnerships and achieve sales quota.
Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
Opened new accounts and documented personal, demographic and payment information in system.
Oct 2010 - Sep 2019Kansas City , MO
Certified Nurse Assistant / At Home Healthcare
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Collaborated with residential hospice doctors and nurses with positive and professional end-of-life patient care.
Dec 2017 - Aug 2018Independence, MO
Relief Manager / Public Storage
Trusted keyholder to independently manage multiple locations.
Supported Property Manager and District Manager through administrative services, such as; customer calls and email correspondence, handling incoming and outgoing mail/faxes, answering customer questions regarding their account, collecting payments and setting appointments.
Conducted daily physical storage unit inspection; confirmed inventory availability and ensured spaces were secure and/or ready to rent
Managed, audited, balanced cash drawer; prepared and made daily bank deposits and financial reports.
Managed day-to-day operations, including showings, rental paperwork and collections for storage unit properties, maintained a safe, clean and secure facility and addressed any maintenance needed.
Conducted property tours to highlight features, answer questions, redirect concerns to close contracts and effectively utilizing advertising, promotional and customer relations skills.
Jan 2009 - Jan 2017Independence, MO
Certified Pharmacy Technician / Walgreen Co
Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
Stocked, labeled and inventoried medication to keep accurate records.
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
General StudiesMetropolitan Community College - Blue River
Earned 23 credits towards an Associate's
Nursing Assistant Certification in Adult Health NursingMedical Education Development & Support, LLC
75 Hours: Classroom instruction
100 Hours: Clinical training
Passing score on Missouri Certified Nursing Assistant Examination
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Companies Worked For:
Safe Haven Security
At Home Healthcare
Metropolitan Community College - Blue River
Medical Education Development & Support, LLC
Raytown Sr. High School
Job Titles Held:
Certified Nurse Assistant
Certified Pharmacy Technician
General Studies Nursing Assistant Certification in Adult Health Nursing High School Diploma
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