Relief Residential Counselor resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

  • First Aid/CPR
  • Supervision
  • Communications
  • Team management
  • Team building
  • Project organization
  • Problem resolution
  • Organization
09/2021 to Current
Resident Manager Vinfen Waltham, MA,
  • Monitored employees' compliance with individuals' support plans and medical protocols.
  • Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
  • Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
  • Transported clients to and from planned activities.
  • Assisted clients with personal hygiene, bathing, grooming and dressing.
  • Developed professional connections with clients through compassion and comprehensive guidance in daily activities.
  • Compiled treatment reports and progress evaluations to share with parents and guardians throughout time in program.
09/2019 to Current
Relief Residential Counselor Gallagher Home Health Services Elizabeth, PA,
  • Earned reputation for good attendance and hard work.
  • Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
  • Facilitated bereavement groups, and provided counseling and emotional support to help residents cope with loss.
  • Developed and deepened relationships with residents and fellow staff.
  • Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
  • Improved operations by working with team members and customers to find workable solutions.
09/2018 to 07/2019
Home Health Aide Bethesda Lutheran Homes Seattle, WA,
  • Advocated for establishment of healthier lifestyle practices to achieve optimal wellness.
  • Completed data entries in charts and logbooks to document client progress.
  • Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
  • Furnished personal care to clients within private home settings and championed patient independence and well-being.
  • Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
  • Followed physician orders when providing care and monitoring client well-being, safety and comfort.
  • Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
  • Transported client to doctor's appointments and to complete other related errands.
  • Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
  • Managed various daily job tasks, including patient transportation and appointment scheduling.
10/2016 to 02/2018
DSP Trump Hotel Collection Doral, FL,
  • Enhanced patient wellbeing by supporting participation in recreational activities.
  • Supported and encouraged psychiatric patients to promote health and wellness.
  • Supervised and supported activities of daily living such as medication administration and personal hygiene.
  • Worked to improve patient outlook and daily living through compassionate care.
  • Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
  • Monitored clients' progress to report necessary changes.
  • Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
07/2017 to 10/2017
Front Desk Agent Company Name City, State,
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Coordinated with internal departments to handle wide range of guest needs.
  • Pleasantly answered phone calls and routed to proper guest or department.
  • Responded to inquiries and room requests made online, by phone or email.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Managed all front desk operations for busy high-volume hotel.
  • Monitored reservations to track incoming parties and special events.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Set guest and group reservations and processed check-ins and check-outs.
Resident Manager Company Name City, State,
Education and Training
Expected in 06/2013
High School Diploma:
Franklin Academy High School - Malone, NY
Expected in
: Human Services
North Country Community College - Saranac Lake, NY

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Resume Overview

School Attended

  • Franklin Academy High School
  • North Country Community College

Job Titles Held:

  • Resident Manager
  • Relief Residential Counselor
  • Home Health Aide
  • DSP
  • Front Desk Agent
  • Resident Manager


  • High School Diploma
  • Some College (No Degree)

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