Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
First Aid/CPR
Supervision
Communications
Team management
Team building
Project organization
Problem resolution
Organization
Experience
09/2021 to Current
Resident ManagerVinfen – Waltham, MA,
Monitored employees' compliance with individuals' support plans and medical protocols.
Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
Coordinated adequate coverage for resident needs with organized staff schedules and assignments.
Transported clients to and from planned activities.
Assisted clients with personal hygiene, bathing, grooming and dressing.
Developed professional connections with clients through compassion and comprehensive guidance in daily activities.
Compiled treatment reports and progress evaluations to share with parents and guardians throughout time in program.
09/2019 to Current
Relief Residential CounselorGallagher Home Health Services – Elizabeth, PA,
Earned reputation for good attendance and hard work.
Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
Facilitated bereavement groups, and provided counseling and emotional support to help residents cope with loss.
Developed and deepened relationships with residents and fellow staff.
Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
Improved operations by working with team members and customers to find workable solutions.
09/2018 to 07/2019
Home Health AideBethesda Lutheran Homes – Seattle, WA,
Advocated for establishment of healthier lifestyle practices to achieve optimal wellness.
Completed data entries in charts and logbooks to document client progress.
Mopped floors, vacuumed, washed dishes and performed array of other household chores to assist clients.
Helped clients stay happy and healthy by providing mental and emotional support.
Organized and administered medications on clear schedules to help alleviate symptoms and optimize quality of life.
Furnished personal care to clients within private home settings and championed patient independence and well-being.
Carried out important daily living tasks for patients by cooking meals, washing laundry and other household chores.
Worked to improve patient outlook and daily living through compassionate care.
Observed patient vital signs and medication reactions, reporting any health concerns or behavioral changes.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
Followed physician orders when providing care and monitoring client well-being, safety and comfort.
Dressed, groomed and fed patients with limited physical abilities to efficiently handle basic needs.
Transported client to doctor's appointments and to complete other related errands.
Pleasantly greeted patients and families and displayed enthusiastic, compassionate attitude, effectively establishing long-term professional relationships.
Managed various daily job tasks, including patient transportation and appointment scheduling.
10/2016 to 02/2018
DSPTrump Hotel Collection – Doral, FL,
Enhanced patient wellbeing by supporting participation in recreational activities.
Supported and encouraged psychiatric patients to promote health and wellness.
Supervised and supported activities of daily living such as medication administration and personal hygiene.
Worked to improve patient outlook and daily living through compassionate care.
Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.
Monitored clients' progress to report necessary changes.
Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
07/2017 to 10/2017
Front Desk AgentCompany Name – City, State,
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Coordinated with internal departments to handle wide range of guest needs.
Pleasantly answered phone calls and routed to proper guest or department.
Responded to inquiries and room requests made online, by phone or email.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Maintained smooth operations by correctly assigning rooms and coordinating efficient guest check-ins and check-outs.
Managed customer complaints and rectified issues to complete satisfaction.
Aided other hotel personnel in various capacities, including handling purchases at gift shop during peak periods.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Arranged special accommodations for guests to maintain optimal satisfaction
Managed all front desk operations for busy high-volume hotel.
Monitored reservations to track incoming parties and special events.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Set guest and group reservations and processed check-ins and check-outs.
to
Resident ManagerCompany Name – City, State,
Education and Training
Expected in 06/2013
High School Diploma: Franklin Academy High School - Malone, NY GPA:
Expected in
: Human Services North Country Community College - Saranac Lake, NY GPA:
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