Relief Manager Resume Example Public Storage

RELIEF MANAGER

Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skill Highlights

Store maintenance ability

Inventory control familiarity

Work Experience

Public StorageAugust 2012 to CurrentRelief Manager
Stafford, TX

Organized weekly sales reports for the sales department to track product success.
Created new processes and systems for increasing customer service satisfaction.
Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Served as one of the company's bilingual Spanish/English customer service representative..
Assisted customers with store and product complaints.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

BlockbusterSeptember 2009 to January 2012Manager
Sugar Land, TX

Guaranteed positive customer experiences and resolved all customer complaints.
Maintained adequate cash supply in cash drawers in multiple checkout stations.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Accurately logged all daily shipping and receiving orders.
Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Processed merchandise returns and exchanges.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Prevented store losses using awareness, attention to detail and integrity.

Hobby LobbyOctober 2008 to December 2008Cashier
Sugar Land, TX

Prevented store losses using awareness, attention to detail and integrity.
Worked as a team member performing cashier duties, product assistance and cleaning.
Successfully interacted with customers and retail buyers to expedite orders.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.

Abercrombie & FitchJuly 2007 to December 2008Impact member
Sugar Land, TX

Accurately logged all daily shipping and receiving orders.
Processed merchandise returns and exchanges.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place.
Stocked and rotated inventory regularly.
Regularly sought opportunities to up sell and add on additional merchandise.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Assisted customers in finding out-of-stock items.

Education and Training

Houston Community CollegeAssociate of Arts: MarketingStafford, TX, United States

Coursework in Business, Marketing and CommunicationsCoursework in Business Administration and Organizational Development

Resume Overview

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School Attended

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Degrees