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Relief Manager Resume Example

Resume Score: 80%

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RELIEF MANAGER
Professional Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Skill Highlights
  • Customer service-oriented
  • Enthusiastic team player
  • Self-directed
  • Problem solving
  • Sales promotions

Store maintenance ability

Inventory control familiarity

  • Strong organizational skills
  • Energetic work attitude
  • Large cash/check deposits expert
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
  • Opening/closing procedures
Work Experience
Public StorageAugust 2012 to CurrentRelief Manager
Stafford, TX
  • Organized weekly sales reports for the sales department to track product success.
  • Created new processes and systems for increasing customer service satisfaction.
  • Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Served as one of the company's bilingual Spanish/English customer service representative..
  • Assisted customers with store and product complaints.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
BlockbusterSeptember 2009 to January 2012Manager
Sugar Land, TX
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Maintained adequate cash supply in cash drawers in multiple checkout stations.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
  • Accurately logged all daily shipping and receiving orders.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Organized the store by returning all merchandise to its proper place.
  • Processed merchandise returns and exchanges.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Prevented store losses using awareness, attention to detail and integrity.
Hobby LobbyOctober 2008 to December 2008Cashier
Sugar Land, TX
  • Prevented store losses using awareness, attention to detail and integrity.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
  • Successfully interacted with customers and retail buyers to expedite orders.
  • Assisted customers with store and product complaints.
  • Guaranteed positive customer experiences and resolved all customer complaints.
  • Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Abercrombie & FitchJuly 2007 to December 2008Impact member
Sugar Land, TX
  • Accurately logged all daily shipping and receiving orders.
  • Processed merchandise returns and exchanges.
  • Replenished merchandise shelves with items from the stockroom.
  • Organized the store by returning all merchandise to its proper place.
  • Stocked and rotated inventory regularly.
  • Regularly sought opportunities to up sell and add on additional merchandise.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Assisted customers in finding out-of-stock items.
Education and Training
Houston Community CollegeAssociate of Arts: MarketingStafford, TX, United States

Coursework in Business, Marketing and CommunicationsCoursework in Business Administration and Organizational Development

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Public Storage
  • Blockbuster
  • Hobby Lobby
  • Abercrombie & Fitch

School Attended

  • Houston Community College

Job Titles Held:

  • Relief Manager
  • Manager
  • Cashier
  • Impact member

Degrees

  • Associate of Arts : Marketing

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