Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Professional Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Skill Highlights
Store maintenance ability Inventory control familiarity |
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Work Experience
07/2012 to Current Relief Manager Circle K Stores, Inc. | Duluth, MN,
- Organized weekly sales reports for the sales department to track product success.
- Created new processes and systems for increasing customer service satisfaction.
- Generated sales and inventory reports in Excel with data from a variety of sources, maintaining a 100% accuracy rate.
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
- Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
- Served as one of the company's bilingual Spanish/English customer service representative..
- Assisted customers with store and product complaints.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
08/2009 to 2012 Manager Vodafone | Tirana, AL,
- Guaranteed positive customer experiences and resolved all customer complaints.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Accurately logged all daily shipping and receiving orders.
- Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
- Organized the store by returning all merchandise to its proper place.
- Processed merchandise returns and exchanges.Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
09/2008 to 11/2008 Cashier St. Joe Company | Inlet Beach, FL,
- Prevented store losses using awareness, attention to detail and integrity.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Successfully interacted with customers and retail buyers to expedite orders.
- Assisted customers with store and product complaints.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
06/2007 to 11/2008 Impact member Abercrombie & Fitch | City, STATE,
- Accurately logged all daily shipping and receiving orders.
- Processed merchandise returns and exchanges.
- Replenished merchandise shelves with items from the stockroom.
- Organized the store by returning all merchandise to its proper place.
- Stocked and rotated inventory regularly.
- Regularly sought opportunities to up sell and add on additional merchandise.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Assisted customers in finding out-of-stock items.
Education and Training
Associate of Arts | Marketing Houston Community College, Stafford, TX
Coursework in Business, Marketing and CommunicationsCoursework in Business Administration and Organizational Development
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resume Strength
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Resume Overview
School Attended
- Houston Community College
Job Titles Held:
- Relief Manager
- Manager
- Cashier
- Impact member
Degrees
- Associate of Arts
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