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relief manager resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Flexible hard worker ready to learn and contribute to team success.

Skills
  • Leadership
  • Team building
  • Team management
  • Troubleshooting issues
  • Operations oversight
  • Capital improvement planning
  • Brand management
  • Outstanding customer service
  • Cash and credit transactions
  • Basic accounting
  • Food preparation
  • Cash register operation
  • Outgoing personality
  • Food service
  • Balancing the cash register
Experience
01/2020 to 09/2020 Relief Manager Circle K Stores, Inc. | Minnetonka, MN,
  • Managed shifts in absence of store manager to deliver excellent customer service while promoting sales.
  • Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
  • Delivered level of service to customers in effort to build upon relationships for future clients.
  • Coordinated ordering, receiving merchandise, pricing and stocking to maintain appropriate product levels on shelves.
  • Assisted with training and onboarding of sales associates in store operations.
  • Completed daily sales reports and analyzed metrics to identify trends.
  • Supervised staff performing daily activities.
  • Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
  • Reviewed applications for open positions and made knowledgeable hiring recommendations.
  • Facilitated month-end journal entries, account reconciliation and invoicing using [Software].
  • Reviewed and analyzed financial reports to determine appropriate action.
09/2017 to 03/2019 Bartender Mhc Equity Lifestyle Properties | Eustis, FL,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • Maintained list of ride services for inebriated customers.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Met customer, business operations and server needs with minimal errors or delays.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Prepared new garnishes, juices and other perishables daily.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Restocked beer and liquor regularly and after special events.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Received cash and card payments for balances owed.
  • Kept supplies stored in proper locations according to health code standards.
  • Monitored patron alcohol consumption to encourage safety.
  • Checked identification of customers to verify age requirements needed to purchase alcohol.
  • Collected appetizer, entree and wine orders from patrons.
  • Used POS system to input orders, create checks and issue receipts.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Made alcohol and beverage orders for clients.
08/2014 to 08/2017 Bar and Restaurant Manager Silver Dollar Bar & Restaurant | City, STATE,
  • Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Resolved customer issues efficiently to build loyalty.
  • Balanced cash drawer daily and performed opening and closing duties.
  • Collaborated with management on marketing strategies to increase sales and gross profit.
  • Scheduled team members in busy office settings to facilitate appropriate coverage.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Ordered inventory to meet expected demand with adequate stock.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Poured wine, beer and cocktails for patrons.
  • Maintained list of ride services for inebriated customers.
  • Planned and updated menus to accommodate customer preferences.
  • Produced and balanced daily and weekly sales reports.
  • Collected and organized daily till totals and tips.
  • Lowered liquor costs by training bar staff on precision pouring and waste reduction.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
  • Ordered and maintained inventory of bar products, alcohol, soft drinks and supplies to drive high volume of sales.
  • Used POS system to input orders, create checks and issue receipts.
  • Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
Education and Training
Expected in 10/2002 to to GED | Halls High School, Halls, TN GPA:
Certifications
  • Alcohol Serving Permit-Valid until July 2024

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Resume Overview

School Attended

  • Halls High School

Job Titles Held:

  • Relief Manager
  • Bartender
  • Bar and Restaurant Manager

Degrees

  • GED

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