To advance my career in the human services field, working with children and families in the state sector while utilizing my experience and excellent interpersonal, managerial, and communication skills.
Bachelor of Science : Psychology Biology, May 2006University of North Carolina － CharlottePsychology Biology
Rehabilitation Office Coordinator October 2015 to CurrentGenesis Rehabilitation Services － Charlotte, North Carolina
Management of all clerical, housekeeping, ordering, and administrative services for the rehabilitation department within the Independent Living, Assisted Living and Memory Support facilities.
Management of projections, anticipating and managing therapy census, and allotted minutes for services.
Manage administrative and compliance processes for care providers to include; licensure records, PPD administration, drug screening, payroll and expenses.
Manage chart audits, tracking physician orders and signatures, as well as ensuring all clinical documentation is present.
Coordinate patient scheduling, working closely with the nursing department, utilizing projections and interdepartmental resources, and identifying patient needs based on Medicare Part B criteria.
Implement and manage monthly in-services presented by therapy staff for residents including: securing locations, making flyers, ordering refreshments, set up/break down and encouraging attendance.
Management of resident equipment ordering, repair and distribution of donated items.
Immediately identify and resolve customer service issues.
Management of 8 clinical personnel scheduling to include: SLP, PT, OTR, PTA, COTA.
Administrative Assistant June 2013 to May 2015Jerome O. Spruill MD － Greensboro, North CarolinaManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Recorded and filed patient data and medical records. Thoroughly investigated past due invoices and minimized number of unpaid accounts. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology and, pathology reports as well as clinical studies) in support of existing diagnoses. Strictly followed all federal and state guidelines for release of information. Wrote clear and detailed clinical phone messages for physicians. Directed patient flow during practice hours, minimizing patient wait time. Examined diagnosis codes for accuracy, completeness, specificity and appropriateness according to services rendered. Acquired insurance authorizations for procedures and tests ordered by the attending physician.Retrieved physician correspondence from dictation service and made edits when necessary. Acted as a liaison between the business department, billers and third party payers in resolving billing and reimbursement accuracy. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Appropriately and correctly identified errors and re-filed denied/rejected claims as they were received from the Patient Account Representative.
Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments.
Ensured availability of treatment information by filing and retrieving patient records.
Obtained revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expedited third-party claims.
Maintained business office inventory and equipment; anticipated needed supplies; placed and accelerated orders for supplies; verified receipt of supplies; scheduled equipment service and repairs.
Client Services Manager/On-Call Manager June 2010 to June 2013BAYADA Home Health Care -Pediatrics － Charlotte, North Carolina
Carefully selected, developed and retained qualified staff, as well as trained [number] new staff annually. Evaluated patient care procedural changes for effectiveness. Created annual goals, objectives and budget and made recommendations to reduce costs.Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.Diligently monitored the QA (Quality Assurance) program to improve performance and maintain high standards of care.Minimized staff turnover through appropriate selection, orientation, training, staff education and development. Assigned staff to meet patient care needs and address productivity standards, while adjusting for census, skill mix and sick calls. Developed and arranged continuing education opportunities for all staff to increase knowledge and skills. Maintained over 250 employee compliance, skills and competency assessments.
Scheduled field staff and managed multiple case loads.
Nurtured client, staff and referral source relationships and acted as the Employee Ambassador for Charlotte, NC.
Recruited, hired and trained prospective employees.
Implemented marketing strategies and employee retention programs.
Handled emergencies, covered call-outs, and coordinated all clinical issues with the on-call nurse.
Received and processed requests for home care services, supervised field employees, scheduled caregivers, and ongoing administrative case management.
Built relationships with clients, their families, medical personnel, referral sources and other community resources.
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Companies Worked For:
Genesis Rehabilitation Services
Jerome O. Spruill MD
BAYADA Home Health Care -Pediatrics
University of North Carolina
Job Titles Held:
Rehabilitation Office Coordinator
Client Services Manager/On-Call Manager
Bachelor of Science : Psychology Biology , May 2006
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