rehabilitation admissions coordinator resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Adaptable healthcare professional with over 20 years of experience, accustomed to the continuous integration of new health care delivery systems and restructuring of work in an increasingly complex regulatory environment. Strong relationship and leadership skills with an excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Outgoing Admissions Coordinator with knowledge of HMO's, Medicaid and Medicare. Over 12 years of experience in the admissions coordination field. Friendly and hospitable with excellent written and verbal communication skills. Adept at providing facility tours, coordinating and executing the admissions process and coordinating marketing programs. Strong proficiency in customer service and public relations.

  • Independent judgment and decision making
  • Medical education/terminology
  • Quality improvement competency
  • Strong presentation skills
  • EMR/EHS experience
  • Clinical documentation and auditing
  • Data assessment/analysis
  • Well-versed in insurance
  • Problem resolution
  • MS Office
  • Excellent multi-tasking ability
  • Staff Management
  • Organizational skills
  • Rapport building
  • Consultation and advisory
  • Medical Admissions Process Knowledge
Work History
04/2009 to Current Rehabilitation Admissions Coordinator State Of Oklahoma | {"@Context":"Http://Schema.Org", "@Type":"Jobposting",
  • Direct interaction with case managers, Physicians, and potential clients to achieve needed services for acute rehabilitation
  • Engagement/education of staff on admission criteria and Medicare compliance
  • Planning and achievement of goals/ objectives through continuous quality improvement initiatives
  • Initiation and cultivation of long term relationships by reviewing customer survey information to prioritize areas of improvement
  • Assessment of information for identifying clients who would benefit from services offered by the facility using EMR (EPIC/Soarian), in person or telephone interviews with patients and family members
  • Market rehab program by providing informational brochures, conducting tours, and visiting facilities for the cultivation of prospective clients
  • Initiation of the audit process to evaluate the thoroughness of documentation and maintenance of facility standards
  • Ad hoc report preparation- collecting, analyzing, summarizing data trends to improve patient outcomes and facility growth
  • Oversight of all aspects of data collection for Inpatient Rehabilitation Facility Patient Assessment Instrument (IRF-PAI), ensuring the presence of supporting documentation, correct coding, and timely submission to Centers for Medicaid and Medicare Services (CMS)
  • Verification of insurance prior to admission from private insurance carriers or Medicare/Medicaid
  • Continuous oversight of unit census while adhering to Medicaid compliance.
  • Maintain unit census at or above 90% while consistently reviewing patient acuity
  • Continual improvement of knowledge, skills, and performance-based on feedback and self-identified professional developmental needs
  • Assisted inpatient admission process based on federal and state laws
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Identified issues, analyzed information, and provide solutions to problems
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
03/2008 to 03/2009 Team Lead Manager Medassurant | City, STATE,
  • Supervised and managed daily activities of Data Analysis team consisting of 12-15 nurses and coders
  • Prepared work schedules and assigned duties for abstraction of high volumes of medical records to ensure correct and appropriate code assignment using International Classification of Diseases edition 9 (ICD-9) and Current Procedural Terminology (CPT) coding
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment
  • Interpreted and communicated new or revised policies to maximize department effectiveness
  • Completed quality, accuracy and inter-rater reliability testing with a goal of 100% accuracy
  • Reviewed and interpreted medical terminology through knowledge of anatomy and physiology with the ability to code diseases and procedures using ICD-9 and CPT coding
  • Measured team performance and reported metrics to leadership team members
  • Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
04/1998 to 03/2008 Licensed Practical Nurse II Washington Hospital Center Obstetrics/Gynecology | City, STATE,
  • Continuous observation of patients, updated medical records, reported changes in patients conditions, such as adverse reactions to medication or treatment, and took necessary actions to prevent complications of treatment of care
  • Member of the health care team providing assessment of patient/family needs, implementation of interdisciplinary team care plan, and evaluation of nursing outcomes
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Collaborated with interdisciplinary team of healthcare and social service providers, including Physicians, Case managers and Ancillary medical staff to address patients' needs through effective intervention and care planning.
06/2007 to 11/2007 OB Nurse Care Manager Unity Health Care | City, STATE,
  • Assessed healthcare needs and monitored effectiveness and progress plans to achieve desired outcomes
  • Offered leadership, support and clinical expertise within care management teams to achieve outcomes
  • Identified opportunities to optimize communication within inpatient and cross-continuum teams to drive effective patient flow and sustainable care transitions from hospital and home, within community care settings and implement supplemental care and services for high-risk patients
  • Facilitated assessment of individual physiological, psychological, financial, cultural and family situation and coordinated social services to address individual and family needs
  • Communicated with patients, ensuring that medical information was kept private
  • Offered patients and patrons information on various immunizations including flu, DTaP and HPV vaccines
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing and other enabling services for patients
Expected in to to Bachelor of Science | Healthcare Administration Colorado Technical University, Colorado Springs, CO GPA:
Expected in to to Certification | Licensed Practical Nursing Saint Augustine Technical Center, St. Augustine, Fl., GPA:

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Resume Overview

School Attended

  • Colorado Technical University
  • Saint Augustine Technical Center

Job Titles Held:

  • Rehabilitation Admissions Coordinator
  • Team Lead Manager
  • Licensed Practical Nurse II
  • OB Nurse Care Manager


  • Bachelor of Science
  • Certification

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