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Rehab Liaison resume example with 16+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Compassionate LPN with 12 years of experience coordinating community programs and allocating resources. Dedicated to excellent patient care through an empathetic approach. Ability to thrive in team-based or independently-motivated settings.

Skills
  • Document management
  • Program coordination
  • Patient relationship management
  • Interdisciplinary teamwork
  • Supervision
  • Organization
  • Data management
  • People skills
  • Team management
  • Active listening
  • Planning
  • Coordination
  • Communication
  • Customer service
  • Leadership
Education and Training
Smyth Career And Technology Center Marion, VA, Expected in 04/2009 LPN Certificate : - GPA :
Rural Retreat High School Rural Retreat, VA Expected in 06/2004 High School Diploma : - GPA :
Certifications

BLS Certified-2021

Experience
Encompass Health - Rehab Liaison
Picayune, MS, 10/2016 - Current
  • Presented talks at community groups to promote organizational mission and programs.
  • Completed patient follow-up services, data collection and clinical monitoring and liaised with primary health care providers to deliver coordinated care to patients.
  • Partnered with interdisciplinary teams to implement care plans.
  • Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
  • Educated patients on various resources, services and programs to maximize care.
  • Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Backup admission liaison
  • Completed insurance verification and pre-certified services prior to patient admission
  • Pre-screened patients and completed evaluation for services
  • Worked as a floor LPN as needed
Anderson Health Services - Intake Coordinator
Charlotte, NC, 07/2015 - 10/2016
  • Updated group medical records and technical library to support smooth office operations.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Answered phones and entered insurance information as well as patient information in the computer system
  • Coordinated patient schedules with staff available
Carrington Place At Wytheville - LPN/Admissions Nurse/Case Management/CNA
City, STATE, 04/2005 - 07/2015
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising.
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Counseled clients, patients and families and provided emotional and psychosocial support.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
  • Answered patient and family questions to educate on optimal treatment procedures.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
  • Guaranteed exceptional care quality by correctly administering medication, inserting and caring for catheters, dressing and changing wounds and assisting with personal hygiene.
  • Observed, charted and reported developments in patient health condition
  • Educated clients, patients and caregivers on medical diagnoses, treatment options, chronic disease self-management and wound management.
  • Followed rehabilitation and treatment care plans to accelerate patient recovery, minimize pain and optimize patient outcomes.
  • Documented patient intake information, including medical histories, current symptoms and vitals such as height and weight.
  • Researched and studied client diagnoses to identify care needs, effectively contributed to nursing plan developments and facilitated patient education.
  • Used sterile techniques
  • Collected and documented vital signs to track current patient conditions.
  • Prevented drug interactions and contributed to correct diagnosis by recording patient health information, monitoring vitals and updating patient files with MediTech
  • Collected biological specimens and packages for laboratory transport to complete diagnostic tests.
  • Managed wound care, gave respiratory treatments and helped with non-invasive procedures.
  • Delivered high-quality direct and indirect nursing care to up to 20 patients per day.
  • Worked with healthcare team, including social workers, physical therapists and speech therapists, to assess patient needs, plan and adjust plans of care and actualize nursing interventions to promote and restore patient health.
  • Started, monitored and managed intravenous medication to stabilize patient heart and blood pressure.
  • Assisted physicians with conducting examinations and patient scans during diagnostic processes.
  • Completed admission assessment
  • Reviewed patient information prior to patient admission
  • Worked with discharge planner to assist with post SNF care
Accomplishments
  • Exceeded sales goals by an average of 88% in 2017
  • Consistently maintained high customer satisfaction ratings.
  • Received outstanding Employee Excellence for 3 years of dedicated service

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Resume Overview

School Attended

  • Smyth Career And Technology Center
  • Rural Retreat High School

Job Titles Held:

  • Rehab Liaison
  • Intake Coordinator
  • LPN/Admissions Nurse/Case Management/CNA

Degrees

  • LPN Certificate
  • High School Diploma

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