- , , 100 Montgomery St. 10th Floor
- H: (555) 432-1000
- C:
- resumesample@example.com
- Date of Birth:
- India:
- :
- single:
My professional background consists of various jobs,Looking for a new position with an organization in the Medical industry sector. Well-rounded professional gifted with client rapport and strong data entry skills. An innovative and enthusiastic Registration Clerk with expertise working closely with people of all personalities.
- Dependable independent worker
- Excellent plan comprehension
- Customer service skills
- Group environments
- Utilizing scanner systems
- Basic math skills
- High customer service standards
- Conflict resolution proficiency
- Customer service management expertise
- Strong problem solving ability
- Troubleshooting skills
- Telecommunications knowledge
- Customer Relationship Management software (CRM)
- Microsoft Office proficiency
- QuickBooks expert
- IDX appointment scheduling
- Reliable and trustworthy
- Microsoft Office
- Workforce Management
- Scheduling and calendar management
- Troubleshooting and diagnostics
- Application software testing
- Service desk support
- Documentation proficiency
- Schedule coordination
- Warm and cold call expertise
- Multiline phone system proficiency
- High-volume call reception
- Patient scheduling
- Interpersonal and written communication
- HIPAA procedures
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- Registration documents
- Records maintenance
- Excel spreadsheets
- Invoicing experience
- Quality assurance controls
- Data entry expertise
- Account reviews
- Collections background
- Invoicing proficiency
- Billing dispute resolution
- Building partnerships
- Scheduled performances
- Personnel engagement
- Personnel recruitment
- Policies implementation
- Good work ethic
- Planning & organizing
- Conflict resolution
- Critical thinking
- Troubleshooting
- Credit card payment processing
- Data evaluation
- Clerical support
- Materials transport
- Office equipment proficiency
- Customer relations
- Microsoft Office expertise
- Courteous demeanor
- Inbound and Outbound Calling
- Technologically savvy
- Call Center Operations
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Talent Specialist, 09/2022 - Current
Avera Health – O'neill, NE,
- Collaborated with recruitment and HR professional to achieve hiring goals.
- Reviewed referral candidates and contacted qualified individuals to request applications.
- Promoted company culture to establish company as employer of choice in local market.
- Applied market knowledge and sourcing skills to engage with active and non-active applicants.
- Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
- Conducted exit interviews and new hire follow-ups to provide feedback to management.
- Used social media as recruitment tool by posting content and responding to inquiries or comments.
- Built talent pipeline according to core company values and role requirements.
- Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
- Conducted interviews to assist management in selecting most qualified candidates.
- Planned and executed recruitment events to bring in area candidates.
- Recruited [Number] candidates per role and used diverse screening tools to identify qualified talent.
- Tracked personal and financial information of employees.
- Sourced, qualified and conducted screening interviews with job candidates.
- Contacted job applicants to inform of application status.
- Hired employees and processed hiring-related paperwork.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Conducted exit interviews and completed employment termination paperwork.
- Scheduled or conducted new employee orientations.
- Conferred with management to develop or implement personnel policies or procedures.
- Addressed harassment allegations, work complaints or other employee concerns.
- Prepared or maintained employment records using human resources management system software.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Informed job applicants of duties and responsibilities, compensation and benefits.
Centralized Scheduler, 08/2021 - 08/2022
Froedtert Memorial Lutheran Hospital – Brookfield, WI,
- Gathered personal and insurance information from each patient.
- Pulled patient charts for upcoming appointments.
- Completed registrations for laboratory work, surgical procedures and radiology.
- Assisted patients in filling out pre-appointment paperwork.
- Called patients to schedule multiple appointments, consistently double-checking information and availability.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
- Communicated with patients to gather intake data and verify chart information.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Managed incoming telephone calls, took messages and directed callers to personnel.
- Helped patients complete paperwork and explained processes and procedures.
- Assisted with hospital admissions and paperwork.
- Updated patient financial information to promote accurate record keeping.
Registration Specialist, 04/2021 - 08/2021
Merakey – Herrick Center, PA,
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Observed strict HIPAA guidelines at all times according to company policy.
Covid-19 Vaccine Registration Specialist, 03/2021 - 04/2021
Kemps – Minneapolis, MN,
- Strengthened traceability by developing organization systems for records, reports and agendas.
- Scheduled and confirmed appointments.
- Collaborated with management, to adjust plans and maintain targets.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Covid 19 Test Scheduler, 12/2020 - 02/2021
Servicemaster Restoration Services – Lagrange, GA,
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Scheduled and confirmed appointments.
- Provided exceptional customer service through effective telephone communication and follow-ups.
Debt Collector Agent, 02/2019 - 09/2020
University Hospital – City, STATE,
- Processed payments over phone and set up recurring drafts.
- Reviewed accounts to determine payment plan compliance.
- Conveyed current account information and obtained payments by using pre-scripted statements.
Personal Care Assistant, 05/2017 - 10/2018
Teleperformance – City, STATE,
- Worked with supervisory medical staff to review cases and improve care.
- Transported patients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
- Developed patient care plans with doctors and registered nurses.
Customer Service Specialist, 04/2016 - 04/2017
Trace Staffing – City, STATE,
- Assisted members to enhance current plans with supplemental benefits to boost sales.
- Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
- Maintained strong call control and quickly worked through scripts to address problems.
Construction Laborer, 06/2005 - 03/2016
Company Name – City, State,
- Operated overhead lifts to move heavy and bulky work materials.
- Fabricated and positioned screw pipe, socket weld pipe and stainless steel tubing.
- Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
- Ran machinery diagnostics rounds to meet performance thresholds.
Bachelor of Arts: Business Administration, Expected in 06/2010
-
Tennessee State University - Nashville, TN
GPA:
GED: , Expected in 2005
-
Augusta Technical College - Augusta, Ga
GPA:
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