Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

My professional background consists of various jobs,Looking for a new position with an organization in the Medical industry sector. Well-rounded professional gifted with client rapport and strong data entry skills. An innovative and enthusiastic Registration Clerk with expertise working closely with people of all personalities.

  • Dependable independent worker
  • Excellent plan comprehension
  • Customer service skills
  • Group environments
  • Utilizing scanner systems
  • Basic math skills
  • High customer service standards
  • Conflict resolution proficiency
  • Customer service management expertise
  • Strong problem solving ability
  • Troubleshooting skills
  • Telecommunications knowledge
  • Customer Relationship Management software (CRM)
  • Microsoft Office proficiency
  • QuickBooks expert
  • IDX appointment scheduling
  • Reliable and trustworthy
  • Microsoft Office
  • Workforce Management
  • Scheduling and calendar management
  • Troubleshooting and diagnostics
  • Application software testing
  • Service desk support
  • Documentation proficiency
  • Schedule coordination
  • Warm and cold call expertise
  • Multiline phone system proficiency
  • High-volume call reception
  • Patient scheduling
  • Interpersonal and written communication
  • HIPAA procedures
  • Registration documents
  • Records maintenance
  • Excel spreadsheets
  • Invoicing experience
  • Quality assurance controls
  • Data entry expertise
  • Account reviews
  • Collections background
  • Invoicing proficiency
  • Billing dispute resolution
  • Building partnerships
  • Scheduled performances
  • Personnel engagement
  • Personnel recruitment
  • Policies implementation
  • Good work ethic
  • Planning & organizing
  • Conflict resolution
  • Critical thinking
  • Troubleshooting
  • Credit card payment processing
  • Data evaluation
  • Clerical support
  • Materials transport
  • Office equipment proficiency
  • Customer relations
  • Microsoft Office expertise
  • Courteous demeanor
  • Inbound and Outbound Calling
  • Technologically savvy
  • Call Center Operations
Talent Specialist, 09/2022 - Current
Avera Health O'neill, NE,
  • Collaborated with recruitment and HR professional to achieve hiring goals.
  • Reviewed referral candidates and contacted qualified individuals to request applications.
  • Promoted company culture to establish company as employer of choice in local market.
  • Applied market knowledge and sourcing skills to engage with active and non-active applicants.
  • Utilized creative sourcing strategies and recruitment branding to identify, engage and attract top talent.
  • Conducted exit interviews and new hire follow-ups to provide feedback to management.
  • Used social media as recruitment tool by posting content and responding to inquiries or comments.
  • Built talent pipeline according to core company values and role requirements.
  • Posted positions on job boards, media and alternate sourcing channels to attract diverse talent pool.
  • Conducted interviews to assist management in selecting most qualified candidates.
  • Planned and executed recruitment events to bring in area candidates.
  • Recruited [Number] candidates per role and used diverse screening tools to identify qualified talent.
  • Tracked personal and financial information of employees.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Contacted job applicants to inform of application status.
  • Hired employees and processed hiring-related paperwork.
  • Reviewed employment applications and job orders to match applicants with job requirements.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
  • Conducted exit interviews and completed employment termination paperwork.
  • Scheduled or conducted new employee orientations.
  • Conferred with management to develop or implement personnel policies or procedures.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Prepared or maintained employment records using human resources management system software.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Informed job applicants of duties and responsibilities, compensation and benefits.
Centralized Scheduler, 08/2021 - 08/2022
Froedtert Memorial Lutheran Hospital Brookfield, WI,
  • Gathered personal and insurance information from each patient.
  • Pulled patient charts for upcoming appointments.
  • Completed registrations for laboratory work, surgical procedures and radiology.
  • Assisted patients in filling out pre-appointment paperwork.
  • Called patients to schedule multiple appointments, consistently double-checking information and availability.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
  • Communicated with patients to gather intake data and verify chart information.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Helped patients complete paperwork and explained processes and procedures.
  • Assisted with hospital admissions and paperwork.
  • Updated patient financial information to promote accurate record keeping.
Registration Specialist, 04/2021 - 08/2021
Merakey Herrick Center, PA,
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Observed strict HIPAA guidelines at all times according to company policy.
Covid-19 Vaccine Registration Specialist, 03/2021 - 04/2021
Kemps Minneapolis, MN,
  • Strengthened traceability by developing organization systems for records, reports and agendas.
  • Scheduled and confirmed appointments.
  • Collaborated with management, to adjust plans and maintain targets.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Covid 19 Test Scheduler, 12/2020 - 02/2021
Servicemaster Restoration Services Lagrange, GA,
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Scheduled and confirmed appointments.
  • Provided exceptional customer service through effective telephone communication and follow-ups.
Debt Collector Agent, 02/2019 - 09/2020
University Hospital City, STATE,
  • Processed payments over phone and set up recurring drafts.
  • Reviewed accounts to determine payment plan compliance.
  • Conveyed current account information and obtained payments by using pre-scripted statements.
Personal Care Assistant, 05/2017 - 10/2018
Teleperformance City, STATE,
  • Worked with supervisory medical staff to review cases and improve care.
  • Transported patients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.
  • Developed patient care plans with doctors and registered nurses.
Customer Service Specialist, 04/2016 - 04/2017
Trace Staffing City, STATE,
  • Assisted members to enhance current plans with supplemental benefits to boost sales.
  • Created individualized proposals for clients to include coverage options, premiums and enrollment guidelines.
  • Maintained strong call control and quickly worked through scripts to address problems.
Construction Laborer, 06/2005 - 03/2016
Company Name City, State,
  • Operated overhead lifts to move heavy and bulky work materials.
  • Fabricated and positioned screw pipe, socket weld pipe and stainless steel tubing.
  • Consulted blueprints and repair manuals to complete high-quality repairs and restore optimal functionality.
  • Ran machinery diagnostics rounds to meet performance thresholds.
Education and Training
Bachelor of Arts: Business Administration, Expected in 06/2010
Tennessee State University - Nashville, TN
GED: , Expected in 2005
Augusta Technical College - Augusta, Ga

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School Attended

  • Tennessee State University
  • Augusta Technical College

Job Titles Held:

  • Talent Specialist
  • Centralized Scheduler
  • Registration Specialist
  • Covid-19 Vaccine Registration Specialist
  • Covid 19 Test Scheduler
  • Debt Collector Agent
  • Personal Care Assistant
  • Customer Service Specialist
  • Construction Laborer


  • Bachelor of Arts
  • GED

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