(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Talented Senior Medical Records Clerk adept at managing complex responsibilities in high-volume settings. Resourceful and proactive with strengths in building professional, focused teams. Seeking to use advanced experience and skills to improve department efficiency, accuracy and productivity in busy managed-care environment.

Committed Registration Clerk known for successfully handling tasks in high-volume, stressful setting. Promoting terrific customer service, time management skills and electronic health software proficiency. Seeking to leverage experience in position with opportunity for advancement.

  • Office organization
  • Records management
  • Patient scheduling
  • Records maintenance
  • HIPAA procedures
  • Registration documents
  • Client rapport
  • Interpersonal and written communication
  • Demographics information
  • Professional and mature
  • Excel spreadsheets
  • Proofreading
  • Business writing
  • Strong problem solver
  • Report writing
  • Client relations
  • Medical recordkeeping
  • Computer skills
  • Coordination
  • Flexible
  • Analytical
Education and Training
Pittsburg State University Pittsburg, KS Expected in 05/2001 : Graphic Design - GPA :
Neosho County Community College Chanute, KS Expected in 05/1998 Associate of Arts : Art - GPA :
  • CPR certification
Bone And Joint Center, S.C. - Registration Specialist
Plover, WI, 05/2014 - Current
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Scanned documents, including insurance cards to include in patient charts.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
  • Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
  • Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Managed patient health record database using CPSI, Medhost and Greenway all information confidential in accordance with federal privacy laws
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Registered patients for outpatient procedures and emergency services.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Grane - Medical Records Clerk
York, PA, 04/2012 - Current
  • Pulled patient charts for upcoming appointments.
  • Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
  • Maintained 100% compliance with all hospital and government regulations.
  • Observed confidentiality and safeguarded all patient-related information.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Updated daily logs to track information movements.
  • Purged outdated files.
  • Disseminated information to correct department, individual or outside location.
  • Kept department clean, organized and professional.
  • Consolidated diverse medical records.
  • Obtained information by contacting appropriate personnel or patients.
  • Conceptualized and implemented new and more efficient filing system.
  • Increased team efficiency by implementing streamline process improvements.
  • Wrote reports, emails, memoranda, letters and releases.
  • Scanned incoming documentation.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Set up patient charts and documented information in various company software.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Pulled patient records and transferred information to appropriate parties.
  • Logged all requests for medical records into spreadsheets.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Fedex - Rural Carrier Associate
Houston, TX, 06/2007 - 04/2012
  • Met performance targets consistently through hard work and efficient handling of each stop.
  • Handled special issues independently, including missing postage and returned mail.
  • Distributed parcels and letters across 260-mile daily route of homes and businesses.
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Followed strict package safety standards to protect customers and team members.
  • Drove personal vehicle and delivered mail to rural locations in all weather conditions.
  • Obtained receipts for registered and certain insured mail.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Routed all classes of mail in sequence of delivery along established route.
  • Sold stamps and money orders to mail customers along daily route.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered various types of mail on routes according to strict timelines.
Millers Professional Imaging - Photographic Artist
City, STATE, 08/1998 - 12/2007
  • Consistently met schedules and deadlines for all illustration projects.
  • Worked alongside entire development team in energetic and creative environment.
  • Used photographic dyes and mediums to touch up professional photographs
  • Worked with professional photographers to achieve desired professional artwork
Activities and Honors
  • Member, Alumni Association
  • 2019 Graduate of Leadership Labette Program

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended

  • Pittsburg State University
  • Neosho County Community College

Job Titles Held:

  • Registration Specialist
  • Medical Records Clerk
  • Rural Carrier Associate
  • Photographic Artist


  • Associate of Arts

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: