Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Talented Senior Medical Records Clerk adept at managing complex responsibilities in high-volume settings. Resourceful and proactive with strengths in building professional, focused teams. Seeking to use advanced experience and skills to improve department efficiency, accuracy and productivity in busy managed-care environment.

Committed Registration Clerk known for successfully handling tasks in high-volume, stressful setting. Promoting terrific customer service, time management skills and electronic health software proficiency. Seeking to leverage experience in position with opportunity for advancement.

Skills
  • Office organization
  • Records management
  • Patient scheduling
  • Records maintenance
  • HIPAA procedures
  • Registration documents
  • Client rapport
  • Interpersonal and written communication
  • Demographics information
  • Professional and mature
  • Excel spreadsheets
  • Proofreading
  • Business writing
  • Strong problem solver
  • Report writing
  • Client relations
  • Medical recordkeeping
  • Computer skills
  • Coordination
  • Flexible
  • Analytical
Education and Training
Pittsburg State University Pittsburg, KS Expected in 05/2001 : Graphic Design - GPA :
Neosho County Community College Chanute, KS Expected in 05/1998 Associate of Arts : Art - GPA :
Certifications
  • CPR certification
Experience
Bone And Joint Center, S.C. - Registration Specialist
Plover, WI, 05/2014 - Current
  • Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
  • Scanned documents, including insurance cards to include in patient charts.
  • Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Thoroughly explained facility policies, prepared and distributed patient identification bands and arranged for transportation to assigned rooms.
  • Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
  • Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Responded to incoming department phone calls and directed callers to appropriate team members based on need.
  • Managed patient health record database using CPSI, Medhost and Greenway all information confidential in accordance with federal privacy laws
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
  • Provided customer service support and advice on regulations and requirements regarding various registration programs.
  • Collaborated with nurses and other personnel to process patient paperwork and direct to appropriate departments.
  • Registered patients for outpatient procedures and emergency services.
  • Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Grane - Medical Records Clerk
York, PA, 04/2012 - Current
  • Pulled patient charts for upcoming appointments.
  • Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
  • Maintained 100% compliance with all hospital and government regulations.
  • Observed confidentiality and safeguarded all patient-related information.
  • Maintained complete confidentiality in accordance with organization and legal requirements.
  • Updated daily logs to track information movements.
  • Purged outdated files.
  • Disseminated information to correct department, individual or outside location.
  • Kept department clean, organized and professional.
  • Consolidated diverse medical records.
  • Obtained information by contacting appropriate personnel or patients.
  • Conceptualized and implemented new and more efficient filing system.
  • Increased team efficiency by implementing streamline process improvements.
  • Wrote reports, emails, memoranda, letters and releases.
  • Scanned incoming documentation.
  • Entered patient insurance, demographic and health information into software and confirmed records.
  • Set up patient charts and documented information in various company software.
  • Streamlined day-to-day office processes to meet long-term goals.
  • Determined and implemented techniques to improve medical records retrieval process.
  • Verified record copies before handing each over to check for and remove unnecessary details.
  • Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
  • Pulled patient records and transferred information to appropriate parties.
  • Logged all requests for medical records into spreadsheets.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
Fedex - Rural Carrier Associate
Houston, TX, 06/2007 - 04/2012
  • Met performance targets consistently through hard work and efficient handling of each stop.
  • Handled special issues independently, including missing postage and returned mail.
  • Distributed parcels and letters across 260-mile daily route of homes and businesses.
  • Collected mail from customers and brought back to facility for processing and sorting.
  • Followed strict package safety standards to protect customers and team members.
  • Drove personal vehicle and delivered mail to rural locations in all weather conditions.
  • Obtained receipts for registered and certain insured mail.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Routed all classes of mail in sequence of delivery along established route.
  • Sold stamps and money orders to mail customers along daily route.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Handled undeliverable mail in accordance with established procedures.
  • Delivered various types of mail on routes according to strict timelines.
Millers Professional Imaging - Photographic Artist
City, STATE, 08/1998 - 12/2007
  • Consistently met schedules and deadlines for all illustration projects.
  • Worked alongside entire development team in energetic and creative environment.
  • Used photographic dyes and mediums to touch up professional photographs
  • Worked with professional photographers to achieve desired professional artwork
Activities and Honors
  • Member, Alumni Association
  • 2019 Graduate of Leadership Labette Program

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Resume Overview

School Attended

  • Pittsburg State University
  • Neosho County Community College

Job Titles Held:

  • Registration Specialist
  • Medical Records Clerk
  • Rural Carrier Associate
  • Photographic Artist

Degrees

  • Associate of Arts

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