Committed professional with experience as Registration Clerk. Smart and focused employee offering outstanding problem solving and task prioritization abilities. Considered valuable asset and willing to take on new responsibilities. Well-rounded professional gifted with client rapport and strong data entry skills. An innovative and enthusiastic Registration Clerk with expertise working closely with people of all personalities.
Skills
Registration documents
Demographics information
HIPAA procedures
Interpersonal and written communication
Records management
Patient scheduling
Office organization
Payment processing
Records maintenance
Proofreading
Billing and coding
Mail management
Excel spreadsheets
Inventory replenishment
Strong problem solver
Client rapport
Professional and mature
Meticulous and organized
Multi-line telephone skills
Office equipment operations
PC proficient
Multitasking and prioritization
Document control
Tech-savvy
Data entry
Service-oriented mindset
Experience
11/2012 to Current
Registration SpecialistBone And Joint Center, S.C. – Merrill, WI,
Answering incoming calls from doctors offices,patients.
Greet patients and client and answer any questions they have.
Maintained confidentiality of all patient information by adhering to HIPAA and IUHealth procedures.
Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
Collaborated effectively with Therapist and other personnel to process registration paperwork and direct to appropriate departments.
Welcomed patients to facility and assisted with registration sign-in process.
Managed patient record database using Wellsky and Cerner and keeping all information confidential in accordance with federal privacy laws
Maintained HIPAA compliance and integrity of hospital policies and procedures.
Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
Registered patients for outpatient therapy.
Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
Scanned registration documents, including insurance cards to include in patient charts.
Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
Pulled patient charts for upcoming appointments.
Wrote reports, emails, memoranda, letters and releases.
Scanned incoming documentation.
Updated daily logs to track information movements.
Maintained 100% compliance with all hospital and government regulations.
Maintained complete confidentiality in accordance with organization and legal requirements.
Purged outdated files.
Disseminated information to correct department, individual or outside location.
Set up patient charts and documented information in various company software.
Verified record copies before handing each over to check for and remove unnecessary details.
Entered patient insurance, demographic and health information into software and confirmed records.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Scheduled and confirmed patient appointments for therapy services.
Conducted patient intake interviews to collect medical information and insurance details.
Took messages from patients and promptly relayed to appropriate staff.
Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Straightened up waiting room to maintain neat and organized space.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Handled all office supply ordering including ink cartridges, toner and paper
Informed patients of financial responsibilities prior to rendering services.
Maintaining multiple spreadsheets to keep track of patient information and insurance authorizations.
07/2010 to 11/2012
Clinical Secretary RadiologyFairview Health Services – Apple Valley, MN,
Making sure we had orders for exams for the next day.
Print out mail and mail it out.
Calling reports to the floors and doctors.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Created and maintained accurate and confidential patient files according to regulatory mandates.
Oversaw collection of admission, billing and processing documents to meet organizational expectations.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Managed medical practice administrative needs to provide patient satisfaction.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Updated group medical records and technical library to support smooth office operations.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Managed front office customer service, appointment management and administration tasks to streamline workflow.
01/2008 to 07/2010
Clerical Specialist Medical RecordsIuHealth – City, STATE,
Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
Scanned incoming documentation.
Consolidated diverse medical records.
Updated daily logs to track information movements.
Maintained 100% compliance with all hospital and government regulations.
Observed confidentiality and safeguarded all patient-related information.
Maintained complete confidentiality in accordance with organization and legal requirements.
Obtained information by contacting appropriate personnel or patients.
Purged outdated files.
Disseminated information to correct department, individual or outside location.
Designed improved training procedures to help new staff acclimate quickly.
Kept department clean, organized and professional.
Verified record copies before handing each over to check for and remove unnecessary details.
Pulled patient records and transferred information to appropriate parties.
Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
Logged all requests for medical records into spreadsheets.
Streamlined day-to-day office processes to meet long-term goals.
12/2006 to 01/2008
ReceptionistAmerican Health Network – City, STATE,
Greeted visitors, assessed needs and directed to appropriate personnel.
Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Took messages from patients and promptly relayed to appropriate staff.
Set up appointments for physician visits and procedures using calendar software.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Straightened up waiting room to maintain neat and organized space.
Compiled physical and digital documents, charts and reports to meet business and patient need.
Informed patients of financial responsibilities prior to rendering services.
Observed strict HIPAA guidelines at all times according to company policy.
Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Processed patient payments and scanned identification and insurance cards.
Education and Training
Expected in
: Medical Assisting Ivy Tech State College - Muncie, IN, GPA:
Expected in 05/1993
High School Diploma: Delta High School - Muncie, In. GPA:
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