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Committed professional with experience as Registration Clerk. Smart and focused employee offering outstanding problem solving and task prioritization abilities. Considered valuable asset and willing to take on new responsibilities. Well-rounded professional gifted with client rapport and strong data entry skills. An innovative and enthusiastic Registration Clerk with expertise working closely with people of all personalities.
- Registration documents
- Demographics information
- HIPAA procedures
- Interpersonal and written communication
- Records management
- Patient scheduling
- Office organization
- Payment processing
- Records maintenance
- Proofreading
- Billing and coding
- Mail management
- Excel spreadsheets
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- Inventory replenishment
- Strong problem solver
- Client rapport
- Professional and mature
- Meticulous and organized
- Multi-line telephone skills
- Office equipment operations
- PC proficient
- Multitasking and prioritization
- Document control
- Tech-savvy
- Data entry
- Service-oriented mindset
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11/2012 to Current Registration Specialist Bone And Joint Center, S.C. – Merrill, WI,
- Answering incoming calls from doctors offices,patients.
- Greet patients and client and answer any questions they have.
- Maintained confidentiality of all patient information by adhering to HIPAA and IUHealth procedures.
- Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
- Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
- Collaborated effectively with Therapist and other personnel to process registration paperwork and direct to appropriate departments.
- Welcomed patients to facility and assisted with registration sign-in process.
- Managed patient record database using Wellsky and Cerner and keeping all information confidential in accordance with federal privacy laws
- Maintained HIPAA compliance and integrity of hospital policies and procedures.
- Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
- Registered patients for outpatient therapy.
- Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
- Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
- Scanned registration documents, including insurance cards to include in patient charts.
- Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
- Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
- Pulled patient charts for upcoming appointments.
- Wrote reports, emails, memoranda, letters and releases.
- Scanned incoming documentation.
- Updated daily logs to track information movements.
- Maintained 100% compliance with all hospital and government regulations.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Purged outdated files.
- Disseminated information to correct department, individual or outside location.
- Set up patient charts and documented information in various company software.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Scheduled and confirmed patient appointments for therapy services.
- Conducted patient intake interviews to collect medical information and insurance details.
- Took messages from patients and promptly relayed to appropriate staff.
- Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
- Straightened up waiting room to maintain neat and organized space.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Handled all office supply ordering including ink cartridges, toner and paper
- Informed patients of financial responsibilities prior to rendering services.
- Maintaining multiple spreadsheets to keep track of patient information and insurance authorizations.
07/2010 to 11/2012 Clinical Secretary Radiology Fairview Health Services – Apple Valley, MN,
- Making sure we had orders for exams for the next day.
- Print out mail and mail it out.
- Calling reports to the floors and doctors.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Created and maintained accurate and confidential patient files according to regulatory mandates.
- Oversaw collection of admission, billing and processing documents to meet organizational expectations.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Managed medical practice administrative needs to provide patient satisfaction.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Updated group medical records and technical library to support smooth office operations.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Managed front office customer service, appointment management and administration tasks to streamline workflow.
01/2008 to 07/2010 Clerical Specialist Medical Records IuHealth – City, STATE,
- Consistently served as liaison between collecting agencies and medical facilities, developing professional relationships through quick problem resolution and response to questions.
- Scanned incoming documentation.
- Consolidated diverse medical records.
- Updated daily logs to track information movements.
- Maintained 100% compliance with all hospital and government regulations.
- Observed confidentiality and safeguarded all patient-related information.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Obtained information by contacting appropriate personnel or patients.
- Purged outdated files.
- Disseminated information to correct department, individual or outside location.
- Designed improved training procedures to help new staff acclimate quickly.
- Kept department clean, organized and professional.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Pulled patient records and transferred information to appropriate parties.
- Provided respectful assistance to all parties, including patients, staff members and insurance company representatives.
- Logged all requests for medical records into spreadsheets.
- Streamlined day-to-day office processes to meet long-term goals.
12/2006 to 01/2008 Receptionist American Health Network – City, STATE,
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
- Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Took messages from patients and promptly relayed to appropriate staff.
- Set up appointments for physician visits and procedures using calendar software.
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
- Straightened up waiting room to maintain neat and organized space.
- Compiled physical and digital documents, charts and reports to meet business and patient need.
- Informed patients of financial responsibilities prior to rendering services.
- Observed strict HIPAA guidelines at all times according to company policy.
- Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Processed patient payments and scanned identification and insurance cards.
Expected in : Medical Assisting
Ivy Tech State College - Muncie, IN,
GPA:
Expected in 05/1993 High School Diploma:
Delta High School - Muncie, In.
GPA:
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