Committed professional with experience as Registration Clerk. Smart and focused employee offering outstanding problem solving and task prioritization abilities. Considered valuable asset and willing to take on new responsibilities.
Skills
Payment processing
Records management
Interpersonal and written communication
Records maintenance
Office organization
HIPAA procedures
Registration documents
Demographics information
Patient scheduling
Professional and mature
Excels in team leadership
Customer Service
Time management
Responsible
Respectful
Education and Training
Billings Sr. High SchoolBillings, MOExpected in 05/2020 – –High School Diploma: - GPA:
Ozarks Technical Community CollegeSpringfield, MOExpected in 05/2021 – –Associate of Arts:Bioclinical Science - GPA:
Experience
Bone And Joint Center, S.C. - Registration Specialist Schofield, WI, 10/2020 - Current
Welcomed patients to facility and assisted with registration sign-in process.
Responded to incoming department phone calls and directed callers to appropriate team members based on need.
Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
Registered patients for outpatient procedures and emergency services.
Asked various questions from clients to obtain the information necessary for paperwork.
Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
Scan documents, including insurance cards to include in patient charts.
Maintained HIPAA compliance and integrity of hospital policies and procedures.
Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
Provided customer service support and advice on regulations and requirements regarding various registration programs.
Worked with nurses and other clinic staff to process patients and direct to appropriate departments.
Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
Vail Resorts - Lead Hostess Keystone, CO, 01/2019 - 10/2020
Enhanced guests' experiences by fulfilling special requests during visits.
Greeted guests and gathered information to seat groups or place on waitlist.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Escorted guests to seating area, furnished menus and highlighted daily specials.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Monitored dining area to assess server capacity and estimate wait times.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Accommodated guests with children and special needs to promote comfortable dining experience.
Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Developed long-term relationships with customers to increase opportunities for repeat business.
Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Helped restaurant staff set up small and large events to coordinate smooth execution.
Stayed attentive to server availability and table turnover to seat guests quickly.
Communicated with servers about new tables, changes in food availability and customer comments.
Supported management by resolving customer service and food-related issues to maintain guest satisfaction.
Performed walked throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
Directed customers to bar area in high-traffic times to maintain satisfaction and increase drink sales.
McAllister's Deli - Cashier Assistant City, STATE, 06/2018 - 01/2019
Increased customer satisfaction with assistance for any request or question.
Helped supervisor control customer flow and backed-up lines by running registers during busy periods.
Swept and mopped front end during shifts to maintain professional appearance.
Backed up cashiers ringing up large number of customers by bagging products.
Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Handled merchandising and restocking needs for multiple checkout lanes.
Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.
Verified customer identification for alcohol or tobacco purchases.
Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
Greeted customers promptly and responded to questions.
Maintained work area in clean and neat manner.
Counted and balanced cashier drawers.
Welcomed customers, offering assistance to help find store items.
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