Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, working in Epic, collecting messages to facilitate office communication, and maintain patient confidentiality. Positive and upbeat with strong relationship-building abilities.
Skills
Research and Data Analysis
Courteous and Professional
Multi-Line Phone Systems
Computer Proficiency
Positive Attitude and Energetic
Visitor and Customer Relations
Scheduling and Calendar Management
Customer Service-Oriented
Documentation and Reporting
Multitasking and Prioritization
Education
Henderson County High SchoolHenderson, KYExpected in 05/2020 ā āHigh School Diploma: - GPA:
Certifications
Certified CNA, Redbanks Nursing Home - 2019-2020 (EXP 2023)
CPR Certified - 12/20/19-12/2021
Work History
Common Spirit - Registration Receptionist Enumclaw, WA, 10/2020 - Current
Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
Assembled and disassembled patient charts based on specific departmental policies.
Scheduled appointments using computerized calendars in Epic.
Imaged and scanned patient and registration documentation into electronic patient record via Epic.
Identified non-participating and out-of-network insurance plans and worked with patients and providers to address situations.
Distributed informational materials to patients, including necessary forms and important brochures covering hospital procedures and rules.
Visited patients' rooms to collect insurance and financial information required for registrations.
Compiled and reviewed medical charts.
Explained plans for treatment and payment options.
Assisted patients in filling out check-in and payment paperwork.
Reviewed and corrected claim errors to facilitate smooth processing.
Used Epic to schedule appointments.
Maintain confidentiality of Patient medical records
Input "Dancing Men" documents into backup software in Access.
Administer correct refill prescriptions to the correct facility.
Elsupermarkets - CNA San Bernardino, CA, 05/2019 - 10/2020
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Delivered individualized patient care by recording vital signs, documenting observations, administering therapy treatments and evaluating patient needs.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Cared for average of 12 patients per 8 hours in the Nursing Home facility, delivering high-quality, efficient support to meet all needs.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Obtained client medical history, including medication information, symptoms and allergies.
Transported patients between rooms and appointments or testing locations.
Raising Canes Chicken - Bookkeeper Vista, CA, 08/2018 - 01/2020
Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.
Assessed data and information to verify entry, calculation and billing code accuracy.
Maintained and processed invoices, deposits and money logs.
Donut Bank Bakery & Coffee Shop - Customer Service Cashier City, STATE, 08/2017 - 05/2019
Resolved customer complaints and maintained clean and tidy checkout area.
Maintained current knowledge of store promotions and highlighted sales to customers.
Restocked, arranged and organized merchandise in front lanes to drive product sales.
Maintained reports of transactions and greeted customers when entering and leaving establishment.
Counted money in drawers at beginning and end of each shift.
Maintained customer satisfaction while handling food, beverages, and merchandise product returns quickly and professionally.
Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
Provided expertise on products, including demonstrating features, answering questions, and redirecting objections to highlight positive aspects.
Prepared beverages and filled food orders for customers.
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