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Registration & Insurance Verification Resume Example

Resume Score: 80%

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REGISTRATION & INSURANCE VERIFICATION
Summary

Committed Registration Clerk known for successfully handling tasks in high-volume, stressful setting. Promoting terrific customer service, time management skills and computer proficiency. Seeking to leverage experience in position with opportunity for advancement.

Skills
  • Patient registration
  • HIPAA and confidentiality
  • Referral verification
  • Eligibility Verification
  • Acccounts Receivable
  • Account Reconciliation
Experience
10/2019 to Current
Registration & Insurance VerificationMethodist McKinney Hospital - McKinney, Texas

• Admits patients to the facility following the established policies and procedures
• Assembles patient medical record forms and prepares patient identification
• Assists Medical Billing Specialist in obtaining pertinent information to register patient and attaches proper means to document patient identity
• Provides pertinent information to the patient's family in the waiting area according to policies and procedures
• Monitors waiting area
• Coordinates reception area activities for effective communication with all areas of the facility
• Answers telephone and intercom courteously and in a quiet, pleasant voice
• Accepts and relays messages effectively
• Informs physician's office of admissions and activities concerning admissions
• Distributes surgery schedule
• Maintains and protects each patient's right to confidentiality
• Identifies emergencies and initiates appropriate response
• Assumes clerical duties and responsibilities as necessary
• Assists in ordering and stocking supplies
• Maintains order and cleanliness of the front desk
• Prepares all bank deposits following facility cash controls as requested
• Coordinates obtaining diagnostic tests and places diagnostic test reports in appropriate section of patient medical record
• Generate and distribute physician medical record deficiencies at a minimum of once a month
• Prepares CQI report from physician deficiency report and summarizes physician responses
• Monitors computer system for proper daily back-up process

06/2013 to 10/2019
Medical Receptionist/Billing SpecialistAlpha orthopedics - McKinney, TX
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Orthopedics office with 3 providers.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Interviewed patients to collect medical information and insurance details.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Informed patients of financial responsibilities prior to rendering services.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Processed patient payments and scanned identification and insurance cards.
  • Set up appointments for physician visits and procedures using calendar software.
  • Entered patient information including insurance, demographic and health history into the system to ensure that all records were up-to-date
  • Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
  • Straightened up the waiting room so that it remained neat and organized.
04/2013 to 06/2013
Medical Front Office ReceptionistDr. Robert Najera & Dr. Aimee Nguyen (Temp) - McKinney, TX
  • Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.
  • Supported administrative and healthcare staff with skilled clerical assistance such as ordering supplies and organizing office inventories.
  • Interviewed patients to collect medical information and insurance details.
  • Scheduled and confirmed appointments, organized files and answered phones.
  • Informed patients of financial responsibilities prior to rendering services.
  • Ensured patient confidentiality in alignment with HIPAA protocols.
  • Collected information, verified insurance and collected co-payments.
  • Successfully managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
11/2012 to 03/2013
Scheduling CoordinatorComfort Keepers - McKinney, TX

Scheduled Shifts and Hours using eRSP Scheduling System based on Qualifications.

Communicated New Assignments and any Changes to Caregivers.

Bank Deposits

Assisted Patients

Multi-phone Line

Customer Service

Daily and Monthly Reports

Education and Training
Bachelor of ScienceCollin County Community College District - Plano, TX
05/1987
High School DiplomaBlue Ridge ISD - Blue Ridge, TX
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Resume Overview

Companies Worked For:

  • Methodist McKinney Hospital
  • Alpha orthopedics
  • Dr. Robert Najera & Dr. Aimee Nguyen (Temp)
  • Comfort Keepers

School Attended

  • Collin County Community College District
  • Blue Ridge ISD

Job Titles Held:

  • Registration & Insurance Verification
  • Medical Receptionist/Billing Specialist
  • Medical Front Office Receptionist
  • Scheduling Coordinator

Degrees

  • Bachelor of Science
    High School Diploma

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