Registration Clerk Pbx Operator resume example with 13+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Committed professional with experience as Registration Clerk. Smart and focused employee offering outstanding problem solving and task prioritization abilities. Considered valuable asset and willing to take on new responsibilities.
Thorough and detailed PBX Operator with proven communication and customer service skills. Offering [Number] years of experience managing switchboards in [Industry] settings. Committed to working efficiently and accurately.
Focused Registration Clerk promoting more than [Number] years of experience working within [Type] organizations. Offering aptitude for data entry and oversight and proficiency in use of [Software]. Friendly and dependable professional seeking position with reputable organization.
Skills
Office organization
Registration documents
Demographics information
Setting reservations
Customer service
Records maintenance
Payment processing
Experience
08/2019 to 05/2020
Registration Clerk, PBX OperatorGrady Health System – Camilla, GA,
Scanned [Type] documents, including insurance cards to include in patient charts.
Verified patient information, including demographics, income and [Type] for input into [Software] system.
Maintained confidentiality of all patient information by adhering to HIPAA and [Type] procedures.
Welcomed patients to facility and assisted with registration sign-in process.
Cross-trained in [Task] to assist [Job title] during staff member absences.
Asked various questions from clients to obtain the information necessary for paperwork.
Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
Registered patients for outpatient procedures and emergency services.
Provided training and coaching to new PBX operators.
Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
Responded to incoming department phone calls and directed callers to appropriate team members based on need.
Managed corporate phone services for bustling business with [Number] employees by routing calls quickly and accurately.
Answered up to [Number] calls per day in fast-paced environment, transferring callers to appropriate personnel.
Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
Clearly explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
Advised patients of monies required to be paid prior to services.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
06/2016 to 07/2019
CashierScotts Quick Mart – City, STATE,
Provided assistance with purchases, locating items and signing up for rewards programs.
Organized and maintained both physical and digital payment documentation for accurate filing and compliant recordkeeping.
Welcomed customers, offering assistance to help find necessary store items.
Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Properly verified customer identification for alcohol or tobacco purchases.
Compiled and updated client data to track payments trends and support accurate accounting.
Assisted [Job title]s with completing end-of-day counts and securing funds to prevent loss or theft.
Trained new employees in cashiering procedures, offering assistance in resolving [Type] issues.
Trained new team members in cash register operation, stock procedures and customer service.
05/2005 to 04/2015
Lakeland Community HospitalRegistration Admission Clerk, PBX Operator – City, STATE,
Scanned [Type] documents, including insurance cards to include in patient charts.
Verified patient information, including demographics, income and [Type] for input into [Software] system.
Maintained confidentiality of all patient information by adhering to HIPAA and [Type] procedures.
Adhered to HIPAA guidelines and maintained integrity of hospital policies and procedures.
Welcomed patients to facility and assisted with registration sign-in process.
Collaborated effectively with [Job title] and other personnel to process [Type] paperwork and direct to appropriate departments.
Cross-trained in [Task] to assist [Job title] during staff member absences.
Asked various questions from clients to obtain the information necessary for paperwork.
Managed [Type] record database using [Software], keeping all information confidential in accordance with federal privacy laws
Kept processes moving along smoothly so that wait times were minimized to [Number] minutes.
Delivered clear instructions to direct patients to specific areas, including outpatient unit and cardiac care floor.
Greeted visitors and ascertained purpose of visit, issuing any needed credentials and directing to appropriate staff or department.
Registered patients for outpatient procedures and emergency services.
Provided training and coaching to new PBX operators.
Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
Assessed methods of payment for services, initiated processing and made referrals to specialists for financial options.
Contacted insurance carriers to verify coverage, copays and deductible information for patients.
Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
Responded to incoming department phone calls and directed callers to appropriate team members based on need.
Managed corporate phone services for bustling business with [Number] employees by routing calls quickly and accurately.
Answered up to [Number] calls per day in fast-paced environment, transferring callers to appropriate personnel.
Politely and personably welcomed incoming clients and offered seats prior to beginning registration process.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Clearly explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
Advised patients of monies required to be paid prior to services.
Provided customer service support and advice on regulations and requirements regarding various registration programs.
Education and Training
Expected in
: Medical Billing And Coding Ultimate Medical Academy - Clearwater - Clearwater, FL GPA:
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