Registrar II - Kaseman Radiology Resume Example

Triage Registration:

• Consistently greeted patients with profound caring attitude arriving to Kaseman emergency department for treatment.
• Maintained hospital safety & patient confidentiality using HIPAA, JCAHO and EMTALA policies/regulations.
• Professionally conducted brief interview with patient and/or family member to accurately establish correct service visit in Medipac hospital system.
• Systematically followed operational regulations by obtaining proper signatures on consent and all other treatment documents.
• Improved healthcare relations by resolving clerical issues for ambulance staff, coordinating care facilities and/or hospital staff.
• Promoted hospital safety by alerting security and/or hospital staff of patient/visitor in distress or to persons possessing safety concerns.

Secondary Registration:

• Successfully acquired demographics/ billing/insurance information from patient's and/or family member's in registration area or in treatment rooms.
• Ensured reimbursement for services rendered by correct data entry of required registration information into Medipac hospital system.
• Correctly executed cash handling and reconciliation procedures of all monies received as required for monthly collections quota of $2500.00 (copay's, deductibles, coinsurance or outstanding balances).
• Completed skilled administrative work to support all patients, hospital staff and ancillary facilities to enhance positive work environment.

SIGNIFICANT ACHIEVEMENTS

• Providing service excellence to patients and team members allowed me to cross-train across Presbyterian Healthcare Services including: Sleep center, Rust Medical Center ER and Main Presbyterian ER.
• Held perfect attendance and fulfilled all on-call shifts as delegated.
• Served on Employee Recognition Committee responsible for creating and publishing organization wide newsletter for all participating Presbyterian campuses.

• Trained in pre-registration of hospital services: validating patient account information, processing payments and assisting patient access units.
• Effectively handled high-volume of inbound & outbound customer calls to complete pre-registration process using quality service guidelines and departmental documentation standards.
• Managed daily workflow effectively and efficiently in fast-paced call center environment in accordance with productivity expectations including: 60+ outbound calls, 30+ inbound calls with 5%> error rate.
• Performed various clerical duties by filing or printing documents/reports and creating customized data resources to increase efficiency.

SIGNIFICANT ACHIEVEMENTS

• High level team performance allowed for training in other areas: Kaseman Emergency Department, Rust Medical Center Inpatient admissions & Insurance verification.
• Completed Revenue Cycle Operation & GAPS phone system training.
• Induction into exceptional service, "Champions" group.

• Responsibly maintained an accounts receivable portfolio containing monies due to Kadlec Medical Center from patients, insurance companies and commercial payers.
• Directed a customer service booth in the hospital's main registration center while operating 4 main lines for the financial department.
• Handled high volume of in-bound calls pertaining to reconciliation of patient accounts.
• Posted cash receipts and analyzed credit balances, independently addressing and resolving issues.
• Performed targeted collections on past due accounts aged over 60 days.
• Previewed account data and activity to ensure correct preparation of patient statements.
• Worked with department manager/director to process financial assistance applications along with account adjustments.

SIGNIFICANT ACHIEVEMENTS

• Created our team's, "Weekly Words of Motivation" and was elected to the Staff Action Committee.

• Provided primary customer support to internal and external customers in fast-paced environment.
• Answered constant flow of customer calls with up to 100 calls per day meeting department expectations of 30 > second hold time and 3 > minute call processing time.
• Entered customer interaction details in billing system to track requests, document problems and record solutions offered.
• Fielded customer questions regarding lab errors, billing issue & insurance remittances.

SIGNIFICANT ACHIEVEMENTS

• Received mention of outstanding customer service form a patient for which I was recognized by my lead, supervisor and chief financial officer.

• Trained in multiple areas of the central business office including deposits, refunds, cashier, scan/index.
• Verified and reconciled credit balances on patient accounts to process any according refund checks.
• Responsibly analyzed, sorted, balanced & receipted all of the incoming checks & remittance advices from Presbyterian Main Hospital, all Presbyterian Regional hospitals and Albuquerque Ambulance calculating between $200,000 - 1,000,000.
• Performed daily cash reconciliation from multiple Presbyterian departments in high-volume location while providing remarkable customer service to internal employees.
• Efficiently organized, scanned and indexed incoming daily insurance remittances & deposit correspondence required for payment research.
• Prepared Medicare appeals and denials for Albuquerque Ambulance through careful research in accordance with federal reimbursement guidelines & deadlines at a 60 < percent="">
• Effectively managed a workers' compensation claim portfolio encompassing all Presbyterian Hospitals - local and regional.
• Investigated all outstanding worker's compensation claims needing follow up, collection and or resolution while maintaining integrity of confidential information.
• Interacted with clients & patients compassionately and professionally cultivating positive working relationships.

SIGNIFICANT ACHIEVEMENTS

• Designed and implemented a new filing system for the receipts and deposit correspondence which greatly aided in the success of account manager research.
• Consistently met and/or exceeded daily/weekly productivity stats along with successful bi-weekly audit ratings.
• Awarded several recognitions from my fellow team members, supervisor/manager for outstanding contributions to Presbyterian.

• Carried out front office duties: answered phone calls, scheduled appointments, patient check-in/check-out, handled patient inquiries.
• Monitored outstanding invoices and performed collection duties.
• Executed billing tasks and recorded information in company database.
• Reconciled outstanding accounts achieving reduction in outstanding invoices.
• Generated and submitted invoices based upon established accounts receivable schedules and terms.
• Resolved unpaid claims for the clinic by accurately examining reports, dictation and insurance requirements.

SIGNIFICANT ACHIEVEMENTS

• Created and directed the clinic's social committee promoting positive interpersonal relationships with all clinical employees.