Registrar II - Kaseman Radiology Resume Example

• Created a positive experience for patients, hospital staff & guests entering the hospital while operating a registration desk for radiological & dietary/nutrition appointments.
• Accurately captured patient demographics, ID/ insurance/requisition info for data entry & scanning to complete registration.
• Improved operations by exceeding monthly service collections quota of $1500.00 compliant with cash/payment handling processes.
• Increased customer satisfaction by resolving patient inquires without escalation or incident.

Significant Achievements

• Solely executed registration operations without direct supervision on Saturday's for the Radiology department at Kaseman Hospital.
• Received several recognitions from hospital employees & patients for exceptional customer service & positive attitude.
• Earned cross training in other patient areas: Pain/Spine, Physical Therapy, Gastroenterology to assist as needed with admissions & registrations.

Triage Registration:

• Consistently greeted patients with profound caring attitude arriving to Kaseman emergency department for treatment.
• Maintained hospital safety & patient confidentiality using HIPAA, JCAHO and EMTALA policies/regulations.
• Professionally conducted brief interview with patient and/or family member to accurately establish correct service visit in Medipac hospital system.
• Systematically followed operational regulations by obtaining proper signatures on consent and all other treatment documents.
• Improved healthcare relations by resolving clerical issues for ambulance staff, coordinating care facilities and/or hospital staff.
• Promoted hospital safety by alerting security and/or hospital staff of patient/visitor in distress or to persons possessing safety concerns.

Secondary Registration:

• Successfully acquired demographics/ billing/insurance information from patient's and/or family member's in registration area or in treatment rooms.
• Ensured reimbursement for services rendered by correct data entry of required registration information into Medipac hospital system.
• Correctly executed cash handling and reconciliation procedures of all monies received as required for monthly collections quota of $2500.00 (copay's, deductibles, coinsurance or outstanding balances).
• Completed skilled administrative work to support all patients, hospital staff and ancillary facilities to enhance positive work environment.

Significant Achievements

• Providing service excellence to patients and team members allowed me to cross-train across Presbyterian Healthcare Services including: Sleep center, Rust Medical Center ER and Main Presbyterian ER.
• Held perfect attendance and fulfilled all on-call shifts as delegated.
• Served on Employee Recognition Committee responsible for creating and publishing organization wide newsletter for all participating Presbyterian campuses.

• Trained in pre-registration of hospital services: validating patient account information, processing payments and assisting patient access units.
• Effectively handled high-volume of inbound & outbound customer calls to complete pre-registration process using quality service guidelines and departmental documentation standards.
• Managed daily workflow effectively and efficiently in fast-paced call center environment in accordance with productivity expectations including: 60+ outbound calls, 30+ inbound calls with 5%> error rate.
• Performed various clerical duties by filing or printing documents/reports and creating customized data resources to increase efficiency.

Significant Achievements

• High level team performance allowed for training in other areas: Kaseman Emergency Department, Rust Medical Center Inpatient admissions & Insurance verification.
• Completed Revenue Cycle Operation & GAPS phone system training.
• Induction into exceptional service, "Champions" group.

• Responsibly maintained an accounts receivable portfolio containing monies due to Kadlec Medical Center from patients, insurance companies and commercial payers.
• Directed a customer service booth in the hospital's main registration center while operating 4 main lines for the financial department.
• Handled high volume of in-bound calls pertaining to reconciliation of patient accounts.
• Posted cash receipts and analyzed credit balances, independently addressing and resolving issues.
• Performed targeted collections on past due accounts aged over 60 days.
• Previewed account data and activity to ensure correct preparation of patient statements.
• Worked with department manager/director to process financial assistance applications along with account adjustments.

Significant Achievements

• Created our team's, "Weekly Words of Motivation" and was elected to the Staff Action Committee.

• Provided primary customer support to internal and external customers in fast-paced environment.
• Answered constant flow of customer calls with up to 100 calls per day meeting department expectations of 30 > second hold time and 3 > minute call processing time.
• Entered customer interaction details in billing system to track requests, document problems and record solutions offered.
• Fielded customer questions regarding lab errors, billing issue & insurance remittances.

Significant Achievements

• Received mention of outstanding customer service form a patient for which I was recognized by my lead, supervisor and chief financial officer.