LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Registrar II - Kaseman Radiology
Please provide a type of job or location to search!
SEARCH

Registrar II - Kaseman Radiology Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
REGISTRAR II - KASEMAN RADIOLOGY
Professional Summary

Experienced healthcare service agent with 15 years of customer service including 13 years in the clinical/hospital setting. Skilled at establishing a personable & courteous reputation with patients & team members. Extensive medical clerical experience allowed for adaptation to work in several areas of health care. Having acquired the skills to succeed independently and in a team setting. Presently interested to contribute to team success through hard work and executive functioning in a healthcare service support position.

Work History
Registrar II - Kaseman Radiology, 01/2014 to 07/2015Presbyterian Healthcare Services, Albuquerque, NM
  • Created a positive experience for patients, hospital staff & guests entering the hospital while operating a registration desk for radiological & dietary/nutrition appointments.
  • Accurately captured patient demographics, ID/ insurance/requisition info for data entry & scanning to complete registration.
  • Improved operations by exceeding monthly service collections quota of $1500.00 compliant with cash/payment handling processes.
  • Increased customer satisfaction by resolving patient inquires without escalation or incident.

SIGNIFICANT ACHIEVEMENTS

  • Solely executed registration operations without direct supervision on Saturday's for the Radiology department at Kaseman Hospital.
  • Received several recognitions from hospital employees & patients for exceptional customer service & positive attitude.
  • Earned cross training in other patient areas: Pain/Spine, Physical Therapy, Gastroenterology to assist as needed with admissions & registrations.
Registrar Specialist-Kaseman ER, 10/2012 to 10/2013Presbyterian Healthcare Services, Albuquerque, NM

Triage Registration:

  • Consistently greeted patients with profound caring attitude arriving to Kaseman emergency department for treatment.
  • Maintained hospital safety & patient confidentiality using HIPAA, JCAHO and EMTALA policies/regulations.
  • Professionally conducted brief interview with patient and/or family member to accurately establish correct service visit in Medipac hospital system.
  • Systematically followed operational regulations by obtaining proper signatures on consent and all other treatment documents.
  • Improved healthcare relations by resolving clerical issues for ambulance staff, coordinating care facilities and/or hospital staff.
  • Promoted hospital safety by alerting security and/or hospital staff of patient/visitor in distress or to persons possessing safety concerns.

Secondary Registration:

  • Successfully acquired demographics/ billing/insurance information from patient's and/or family member's in registration area or in treatment rooms.
  • Ensured reimbursement for services rendered by correct data entry of required registration information into Medipac hospital system.
  • Correctly executed cash handling and reconciliation procedures of all monies received as required for monthly collections quota of $2500.00 (copay's, deductibles, coinsurance or outstanding balances).
  • Completed skilled administrative work to support all patients, hospital staff and ancillary facilities to enhance positive work environment.

SIGNIFICANT ACHIEVEMENTS

  • Providing service excellence to patients and team members allowed me to cross-train across Presbyterian Healthcare Services including: Sleep center, Rust Medical Center ER and Main Presbyterian ER.
  • Held perfect attendance and fulfilled all on-call shifts as delegated.
  • Served on Employee Recognition Committee responsible for creating and publishing organization wide newsletter for all participating Presbyterian campuses.
Call Center Representative, 12/2010 to 09/2012Presbyterian Healthcare Services, Albuquerque, NM
  • Trained in pre-registration of hospital services: validating patient account information, processing payments and assisting patient access units.
  • Effectively handled high-volume of inbound & outbound customer calls to complete pre-registration process using quality service guidelines and departmental documentation standards.
  • Managed daily workflow effectively and efficiently in fast-paced call center environment in accordance with productivity expectations including: 60+ outbound calls, 30+ inbound calls with 5%> error rate.
  • Performed various clerical duties by filing or printing documents/reports and creating customized data resources to increase efficiency.

SIGNIFICANT ACHIEVEMENTS

  • High level team performance allowed for training in other areas: Kaseman Emergency Department, Rust Medical Center Inpatient admissions & Insurance verification.
  • Completed Revenue Cycle Operation & GAPS phone system training.
  • Induction into exceptional service, "Champions" group.
Accounts Receivable Representative, 12/2006 to 09/2009Kadlec Medical Center, Richland, WA
  • Responsibly maintained an accounts receivable portfolio containing monies due to Kadlec Medical Center from patients, insurance companies and commercial payers.
  • Directed a customer service booth in the hospital's main registration center while operating 4 main lines for the financial department.
  • Handled high volume of in-bound calls pertaining to reconciliation of patient accounts.
  • Posted cash receipts and analyzed credit balances, independently addressing and resolving issues.
  • Performed targeted collections on past due accounts aged over 60 days.
  • Previewed account data and activity to ensure correct preparation of patient statements.
  • Worked with department manager/director to process financial assistance applications along with account adjustments.

SIGNIFICANT ACHIEVEMENTS

  • Created our team's, "Weekly Words of Motivation" and was elected to the Staff Action Committee.
Customer Service Representative II, 07/2005 to 08/2006TriCore Reference Laboratories, Albuquerque, NM
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered constant flow of customer calls with up to 100 calls per day meeting department expectations of 30 > second hold time and 3 > minute call processing time.
  • Entered customer interaction details in billing system to track requests, document problems and record solutions offered.
  • Fielded customer questions regarding lab errors, billing issue & insurance remittances.

SIGNIFICANT ACHIEVEMENTS

  • Received mention of outstanding customer service form a patient for which I was recognized by my lead, supervisor and chief financial officer.
Accounts Manager, 05/2003 to 07/2005Presbyterian Healthcare Services, Albuquerque, NM
  • Trained in multiple areas of the central business office including deposits, refunds, cashier, scan/index.
  • Verified and reconciled credit balances on patient accounts to process any according refund checks.
  • Responsibly analyzed, sorted, balanced & receipted all of the incoming checks & remittance advices from Presbyterian Main Hospital, all Presbyterian Regional hospitals and Albuquerque Ambulance calculating between $200,000 - 1,000,000.
  • Performed daily cash reconciliation from multiple Presbyterian departments in high-volume location while providing remarkable customer service to internal employees.
  • Efficiently organized, scanned and indexed incoming daily insurance remittances & deposit correspondence required for payment research.
  • Prepared Medicare appeals and denials for Albuquerque Ambulance through careful research in accordance with federal reimbursement guidelines & deadlines at a 60 < percent="">
  • Effectively managed a workers' compensation claim portfolio encompassing all Presbyterian Hospitals - local and regional.
  • Investigated all outstanding worker's compensation claims needing follow up, collection and or resolution while maintaining integrity of confidential information.
  • Interacted with clients & patients compassionately and professionally cultivating positive working relationships.

SIGNIFICANT ACHIEVEMENTS

  • Designed and implemented a new filing system for the receipts and deposit correspondence which greatly aided in the success of account manager research.
  • Consistently met and/or exceeded daily/weekly productivity stats along with successful bi-weekly audit ratings.
  • Awarded several recognitions from my fellow team members, supervisor/manager for outstanding contributions to Presbyterian.
Clinical Office Assistant, 05/2001 to 04/2003Presbyterian Healthcare Services, Albuquerque, NM
  • Carried out front office duties: answered phone calls, scheduled appointments, patient check-in/check-out, handled patient inquiries.
  • Monitored outstanding invoices and performed collection duties.
  • Executed billing tasks and recorded information in company database.
  • Reconciled outstanding accounts achieving reduction in outstanding invoices.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Resolved unpaid claims for the clinic by accurately examining reports, dictation and insurance requirements.

SIGNIFICANT ACHIEVEMENTS

  • Created and directed the clinic's social committee promoting positive interpersonal relationships with all clinical employees.
Education
High School Diploma, 1997
Valley High School - Albuquerque, NM
Certification, Reiki
Reiki School of Natural Healing - Albuquerque, NM

Level I and Level II; studied under Elizabeth Phillipi.

Interests

Over the years I have become deeply interested in holistic healing. I read about everything from functional medicine & herbology to the role of the microbiome. With the help of a formal education I will acquire a specialized degree in holistic medicine in the future.

Skills
  • Clinical office operations
  • Front desk registration
  • Patient-focused quality service
  • Account management
  • Customer service optimization
  • Medical terminology knowledge
  • Claims processing
  • Healthcare systems and platforms training
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Presbyterian Healthcare Services
  • Kadlec Medical Center
  • TriCore Reference Laboratories

School Attended

  • Valley High School
  • Reiki School of Natural Healing

Job Titles Held:

  • Registrar II - Kaseman Radiology
  • Registrar Specialist-Kaseman ER
  • Call Center Representative
  • Accounts Receivable Representative
  • Customer Service Representative II
  • Accounts Manager
  • Clinical Office Assistant

Degrees

  • High School Diploma , 1997
    Certification , Reiki

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Registrar-II---Kaseman-Radiology-resume-sample

Registrar II - Kaseman Radiology

Presbyterian Healthcare Services

Fremont, California

Registrar-resume-sample

Registrar

Sanford Health

Beaumont, California

Registrar-resume-sample

Registrar

Youth for Understanding

Detroit, Michigan

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.