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Registrar II - Kaseman Radiology Resume Example

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REGISTRAR II - KASEMAN RADIOLOGY
Professional Summary

Experienced healthcare service agent with 15 years of customer service including 13 years in the clinical/hospital setting. Skilled at establishing a personable & courteous reputation with patients & team members. Extensive medical clerical experience allowed for adaptation to work in several areas of health care. Having acquired the skills to succeed independently and in a team setting. Presently interested to contribute to team success through hard work and executive functioning in a healthcare service support position.

Work History
Lab Assistant II,11/2020 - CurrentUniversity Of California, Office Of The President , CA
  • Responsible for multiple laboratory duties:
  • Manage specimen receiving, handling, sorting, routing and storage.
  • Enter specimens data correctly into computerized tracking/processing systems.
  • Safely handle and prepare specimens for testing including decantation, centrifugation and or preservation while maintaining fluid/cellular integrity.
  • Resolve provider issues and specimen testing addendums.
  • Demonstrate dependability, adherence to laboratory protocols, patient/client privacy standards.

Significant Achievements

Maintained employer/department competency and laboratory equipment training requirements.

Currently training to earn a position promotion to Laboratory Assistant III.




Registrar II - Kaseman Radiology,01/2014 - 07/2015Farmers, Muncie , IN
  • Created a positive experience for patients, hospital staff & guests entering the hospital while operating a registration desk for radiological & dietary/nutrition appointments.
  • Accurately captured patient demographics, ID/ insurance/requisition info for data entry & scanning to complete registration.
  • Improved operations by exceeding monthly service collections quota of $1500.00 compliant with cash/payment handling processes.
  • Increased customer satisfaction by resolving patient inquires without escalation or incident.

Significant Achievements

  • Solely executed registration operations without direct supervision on Saturday's for the Radiology department at Kaseman Hospital.
  • Received several recognitions from hospital employees & patients for exceptional customer service & positive attitude.
  • Earned cross training in other patient areas: Pain/Spine, Physical Therapy, Gastroenterology to assist as needed with admissions & registrations.
Registrar Specialist-Kaseman ER,10/2012 - 10/2013J.B. Hunt, Hickory , NC

Triage Registration:

  • Consistently greeted patients with profound caring attitude arriving to Kaseman emergency department for treatment.
  • Maintained hospital safety & patient confidentiality using HIPAA, JCAHO and EMTALA policies/regulations.
  • Professionally conducted brief interview with patient and/or family member to accurately establish correct service visit in Medipac hospital system.
  • Systematically followed operational regulations by obtaining proper signatures on consent and all other treatment documents.
  • Improved healthcare relations by resolving clerical issues for ambulance staff, coordinating care facilities and/or hospital staff.
  • Promoted hospital safety by alerting security and/or hospital staff of patient/visitor in distress or to persons possessing safety concerns.

Secondary Registration:

  • Successfully acquired demographics/ billing/insurance information from patient's and/or family member's in registration area or in treatment rooms.
  • Ensured reimbursement for services rendered by correct data entry of required registration information into Medipac hospital system.
  • Correctly executed cash handling and reconciliation procedures of all monies received as required for monthly collections quota of $2500.00 (copay's, deductibles, coinsurance or outstanding balances).
  • Completed skilled administrative work to support all patients, hospital staff and ancillary facilities to enhance positive work environment.

Significant Achievements

  • Providing service excellence to patients and team members allowed me to cross-train across Presbyterian Healthcare Services including: Sleep center, Rust Medical Center ER and Main Presbyterian ER.
  • Held perfect attendance and fulfilled all on-call shifts as delegated.
  • Served on Employee Recognition Committee responsible for creating and publishing organization wide newsletter for all participating Presbyterian campuses.
Call Center Representative,12/2010 - 09/2012Genuine Parts Company, Madison , TN
  • Trained in pre-registration of hospital services: validating patient account information, processing payments and assisting patient access units.
  • Effectively handled high-volume of inbound & outbound customer calls to complete pre-registration process using quality service guidelines and departmental documentation standards.
  • Managed daily workflow effectively and efficiently in fast-paced call center environment in accordance with productivity expectations including: 60+ outbound calls, 30+ inbound calls with 5%> error rate.
  • Performed various clerical duties by filing or printing documents/reports and creating customized data resources to increase efficiency.

Significant Achievements

  • High level team performance allowed for training in other areas: Kaseman Emergency Department, Rust Medical Center Inpatient admissions & Insurance verification.
  • Completed Revenue Cycle Operation & GAPS phone system training.
  • Induction into exceptional service, "Champions" group.
Accounts Receivable Representative,12/2006 - 09/2009Kadlec Medical Center, City , STATE
  • Responsibly maintained an accounts receivable portfolio containing monies due to Kadlec Medical Center from patients, insurance companies and commercial payers.
  • Directed a customer service booth in the hospital's main registration center while operating 4 main lines for the financial department.
  • Handled high volume of in-bound calls pertaining to reconciliation of patient accounts.
  • Posted cash receipts and analyzed credit balances, independently addressing and resolving issues.
  • Performed targeted collections on past due accounts aged over 60 days.
  • Previewed account data and activity to ensure correct preparation of patient statements.
  • Worked with department manager/director to process financial assistance applications along with account adjustments.

Significant Achievements

  • Created our team's, "Weekly Words of Motivation" and was elected to the Staff Action Committee.
Customer Service Representative II,07/2005 - 08/2006TriCore Reference Laboratories, City , STATE
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Answered constant flow of customer calls with up to 100 calls per day meeting department expectations of 30 > second hold time and 3 > minute call processing time.
  • Entered customer interaction details in billing system to track requests, document problems and record solutions offered.
  • Fielded customer questions regarding lab errors, billing issue & insurance remittances.

Significant Achievements

  • Received mention of outstanding customer service form a patient for which I was recognized by my lead, supervisor and chief financial officer.
Education
High School Diploma, 1997
Valley High School -City, State
Certification, Reiki
Reiki School of Natural Healing -City

Level I and Level II; studied under Elizabeth Phillipi.

Interests

Over the years I have become deeply interested in holistic healing. I read about everything from functional medicine & herbology to the role of the microbiome. With the help of a formal education I will acquire a specialized degree in holistic medicine in the future.

Skills
  • Clinical office operations
  • Front desk registration
  • Patient-focused quality service
  • Account management
  • Customer service optimization
  • Medical terminology knowledge
  • Claims processing
  • Healthcare systems and platforms training
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How this resume score could be improved?

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Resume Overview

School Attended

  • Valley High School
  • Reiki School of Natural Healing

Job Titles Held:

  • Lab Assistant II
  • Registrar II - Kaseman Radiology
  • Registrar Specialist-Kaseman ER
  • Call Center Representative
  • Accounts Receivable Representative
  • Customer Service Representative II

Degrees

  • High School Diploma , 1997
    Certification , Reiki

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