Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Experienced Customer Service Representative bringing 6+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Work History
08/2017 to 04/2019
Registered Dental AssistantNeighborhood Healthcare – Escondido, CA,
Managed doctors schedule, timing, and daily production.
Lead assistant in Invisalign case management.
Supervised and trained interns and created job manuals for support staff.
Created daily, weekly, and monthly responsibility checklists for team members.
Kept track of inventory and ordered supplies.
Arranged rapid office equipment repair and maintenance with vendors.
Maintained sterilization logs and sent out weekly spore test.
Documented patients' dental health information, medical history and vital signs.
Transcribed twenty to thirty medical records per week.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Gathered forms, copied insurance cards, and recorded payment method to collect patient information for billing and insurance filing.
Educated patients on procedures.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, taking radiographs, casts and digital impressions.
05/2013 to 08/2017
Registered Dental AssistantNeighborhood Healthcare – Escondido, CA,
Assigned to assist lead dentist in timing, daily schedule, goals, and productivity.
Lead assistant in achieving monthly goals for production numbers.
Created charts for doctors' next day schedules: Updating charting, health alerts, insurance, treatment procedures, and ledgers for ten to fifteen patients per day.
Answered phone calls and messages for three-physicians, scheduling appointments and handling patient inquiries.
Coordinated patient scheduling, check-in, check-out, and payments for billing.
Carried out front office duties utilizing data entry skills in framework of medical database.
Carried out back-office duties by giving extraordinary care to patients to ensure customer satisfaction.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Anticipated dentist and patient needs.
Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.
Explained procedures to patients to reduce anxieties and increase patient cooperation.
Oriented and trained new staff on proper procedures and policies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
to
Dental Assisting ExternshipACME Dental – City, STATE,
Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
Prepared rooms for patient treatment by cleaning and sterilizing instruments and equipment.
Supported dentists during procedures to restore teeth.
Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
Typed patient data into computer system using Eagle Soft while following privacy laws and maintaining high level of accuracy.
Skills
Excellent work ethic
Driven
Stay calm in stressful or emergent situations; help people feel more at ease
Dedicated team-member who can also work independently.
Work quick and efficient in fast-paced environments.
Active listener
Tactful
Strong communication skills
Organized and detail oriented
Punctual
Education
Expected in
Associate of Science: Biology Sacramento City College - Sacramento, CA GPA:
Expected in
Dental Assisting Certificate Program: Carrington College California - Sacramento - Sacramento, CA GPA:
Certifications
RDA License (Active)
X-Ray License
Coronal Polishing Certificate
Pit & fissure Sealant Certificate
BSL Provider (Current)
Annual CE courses completed in 2020: HIPAA Compliance, OSHA
Infection Control, and California Dental Practice Act.
Additional Information
ITero Element
Cerec 3D scanner
Intraoral imaging: Sirona and Digi Doc.
Extraoral imaging: Orthophos SL 3D, Canon, and SHOFU.
Diagnodent
Software's: Open Dental, Dentrix, Sidexis, and Microsoft Office.
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