Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Experienced Customer Service Representative bringing 6+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.

Work History
08/2017 to 04/2019
Registered Dental Assistant Neighborhood Healthcare Escondido, CA,
  • Managed doctors schedule, timing, and daily production.
  • Lead assistant in Invisalign case management.
  • Supervised and trained interns and created job manuals for support staff.
  • Created daily, weekly, and monthly responsibility checklists for team members.
  • Kept track of inventory and ordered supplies.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Maintained sterilization logs and sent out weekly spore test.
  • Documented patients' dental health information, medical history and vital signs.
  • Transcribed twenty to thirty medical records per week.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Gathered forms, copied insurance cards, and recorded payment method to collect patient information for billing and insurance filing.
  • Educated patients on procedures.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, taking radiographs, casts and digital impressions.
05/2013 to 08/2017
Registered Dental Assistant Neighborhood Healthcare Escondido, CA,
  • Assigned to assist lead dentist in timing, daily schedule, goals, and productivity.
  • Lead assistant in achieving monthly goals for production numbers.
  • Created charts for doctors' next day schedules: Updating charting, health alerts, insurance, treatment procedures, and ledgers for ten to fifteen patients per day.
  • Answered phone calls and messages for three-physicians, scheduling appointments and handling patient inquiries.
  • Coordinated patient scheduling, check-in, check-out, and payments for billing.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Carried out back-office duties by giving extraordinary care to patients to ensure customer satisfaction.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Anticipated dentist and patient needs.
  • Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Oriented and trained new staff on proper procedures and policies.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Dental Assisting Externship ACME Dental City, STATE,
  • Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
  • Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
  • Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
  • Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
  • Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
  • Prepared rooms for patient treatment by cleaning and sterilizing instruments and equipment.
  • Supported dentists during procedures to restore teeth.
  • Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
  • Typed patient data into computer system using Eagle Soft while following privacy laws and maintaining high level of accuracy.
  • Excellent work ethic
  • Driven
  • Stay calm in stressful or emergent situations; help people feel more at ease
  • Dedicated team-member who can also work independently.
  • Work quick and efficient in fast-paced environments.
  • Active listener
  • Tactful
  • Strong communication skills
  • Organized and detail oriented
  • Punctual
Expected in
Associate of Science: Biology
Sacramento City College - Sacramento, CA
Expected in
Dental Assisting Certificate Program:
Carrington College California - Sacramento - Sacramento, CA

RDA License (Active)

X-Ray License

Coronal Polishing Certificate

Pit & fissure Sealant Certificate

BSL Provider (Current)

Annual CE courses completed in 2020: HIPAA Compliance, OSHA

Infection Control, and California Dental Practice Act.

Additional Information
  • ITero Element
  • Cerec 3D scanner
  • Intraoral imaging: Sirona and Digi Doc.
  • Extraoral imaging: Orthophos SL 3D, Canon, and SHOFU.
  • Diagnodent
  • Software's: Open Dental, Dentrix, Sidexis, and Microsoft Office.

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Resume Overview

School Attended

  • Sacramento City College
  • Carrington College California - Sacramento

Job Titles Held:

  • Registered Dental Assistant
  • Registered Dental Assistant
  • Dental Assisting Externship


  • Associate of Science
  • Dental Assisting Certificate Program

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