Registered Dental Assistant Resume Example
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REGISTERED DENTAL ASSISTANT
Professional Summary
Experienced Customer Service Representative bringing 6+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Work History
Neighborhood Healthcare- Registered Dental Assistant
Escondido , CA08/2017 - 04/2019
Escondido , CA08/2017 - 04/2019
- Managed doctors schedule, timing, and daily production.
- Lead assistant in Invisalign case management.
- Supervised and trained interns and created job manuals for support staff.
- Created daily, weekly, and monthly responsibility checklists for team members.
- Kept track of inventory and ordered supplies.
- Arranged rapid office equipment repair and maintenance with vendors.
- Maintained sterilization logs and sent out weekly spore test.
- Documented patients' dental health information, medical history and vital signs.
- Transcribed twenty to thirty medical records per week.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Gathered forms, copied insurance cards, and recorded payment method to collect patient information for billing and insurance filing.
- Educated patients on procedures.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, taking radiographs, casts and digital impressions.
Neighborhood Healthcare- Registered Dental Assistant
Escondido , CA05/2013 - 08/2017
Escondido , CA05/2013 - 08/2017
- Assigned to assist lead dentist in timing, daily schedule, goals, and productivity.
- Lead assistant in achieving monthly goals for production numbers.
- Created charts for doctors' next day schedules: Updating charting, health alerts, insurance, treatment procedures, and ledgers for ten to fifteen patients per day.
- Answered phone calls and messages for three-physicians, scheduling appointments and handling patient inquiries.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Carried out back-office duties by giving extraordinary care to patients to ensure customer satisfaction.
- Maintained office supplies inventory by checking stock and ordering new supplies as needed.
- Anticipated dentist and patient needs.
- Educated patients on dental hygiene, pre-surgical instructions, and post-surgical care.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
ACME Dental- Dental Assisting Externship
City , STATE
City , STATE
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Measured and recorded vital statistics by taking patients' blood pressure, temperature and pulse.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Completed tooth impressions to support creation of accurate dental work to correct problems such as missing teeth.
- Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Prepared rooms for patient treatment by cleaning and sterilizing instruments and equipment.
- Supported dentists during procedures to restore teeth.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Typed patient data into computer system using Eagle Soft while following privacy laws and maintaining high level of accuracy.
Skills
- Excellent work ethic
- Driven
- Stay calm in stressful or emergent situations; help people feel more at ease
- Dedicated team-member who can also work independently.
- Work quick and efficient in fast-paced environments.
- Active listener
- Tactful
- Strong communication skills
- Organized and detail oriented
- Punctual
Education
Sacramento City CollegeCity, StateAssociate of Science: Biology
Carrington College California - SacramentoCity, StateDental Assisting Certificate Program
Certifications
RDA License (Active)
X-Ray License
Coronal Polishing Certificate
Pit & fissure Sealant Certificate
BSL Provider (Current)
Annual CE courses completed in 2020: HIPAA Compliance, OSHA
Infection Control, and California Dental Practice Act.
Additional Information
- ITero Element
- Cerec 3D scanner
- Intraoral imaging: Sirona and Digi Doc.
- Extraoral imaging: Orthophos SL 3D, Canon, and SHOFU.
- Diagnodent
- Software's: Open Dental, Dentrix, Sidexis, and Microsoft Office.
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Resume Strength
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Resume Overview
School Attended
- Sacramento City College
- Carrington College California - Sacramento
Job Titles Held:
- Registered Dental Assistant
- Dental Assisting Externship
Degrees
- Associate of Science : Biology
Dental Assisting Certificate Program
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