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Registered Alcohol and Drug Technician Resume Example

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REGISTERED ALCOHOL AND DRUG TECHNICIAN
Professional Summary

Focused CCAPP Registered Alcohol and Drug Technician skilled in delivering caring and compassionate support to address Substance Abuse issues. Well-versed in leading both one-on-one and group counseling sessions to improve client well-being and coping skills development. Although new to this industry, I have been advocating for clients to obtain resources and enhance support networks. Adept at optimizing program operations to maximize support. Skilled at maintaining documentation, managing cases and coordinating crisis intervention. Educated clients to foster in-depth understanding of diagnosis or treatment. Evaluated treatment progress and adjusted treatment plans accordingly. Assessed patient history and developed treatment plans aligned with client life goals. Helped clients to identify and address substance abuse issues through individual and group therapy sessions. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of the 12 Core Functions of Substance Abuse Counseling and am also extremely proficient with computer software and navigating numerous programs.. Motivated to learn, grow and excel in the field of Substance Abuse and Addiction.

Work History
Registered Alcohol and Drug Technician | Company Name - City, State07/2019 - Current
  • Utilize and continue to expand on competencies in Twelve Core Functions.
  • Led supportive group discussions and education sessions with alcohol and drug users and families.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Developed team communications and information for Supervisory meetings.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
  • Worked with owner of facility to resolve communication problems, improve operations and provide exceptional customer service.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
Accounts Receivable Specialist | Company Name - City, State03/2016 - 10/2018
  • Worked with Controller to properly apply customer remittances.
  • Produced, distributed and tracked more than 400 monthly invoices for freight forwarding business.
  • Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement.
  • Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
  • Closely managed monthly reconciliation schedules of all assigned accounts.
Credit and Collections Manager | Company Name - City, State04/2013 - 03/2016
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Handled and maintained over 1,500 accounts, minimizing Bad Debt to under 2% annually.
  • Processed over 400 invoices daily, ensuring accuracy thereby minimizing customer concerns or questions.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
  • Conducted investigations of customer accounts and payment histories.
  • Oversaw daily posting of payments to customer accounts.
  • Worked with legal resources and recovery teams to manage default issues.
  • Researched and resolved accounts payable discrepancies.
  • Established procedures for collection of past due amounts.
  • Contacted clients with past-due payments and actively monitored all payments due from clients.
  • Generated and distributed current statements to customers.
  • Balanced monthly general ledger accounts to accurately record cost and month end accruals.
Skills
  • Individual counseling
  • Providing community referrals
  • Specimen testing
  • Goal setting
  • Crisis Intervention
  • Clinical Documentation
  • Biopsychosocial assessments
  • Psychotropic medications knowledge
  • Communications theory
  • Staff Supervision
  • Skilled in intake interviewing
  • Public speaking ability
  • Case management proficiency
  • Curriculum Development
Affiliations

CCAPP

Education
L.A. Training Institute For AOD Counseling - City02/2020Certification : Substance Abuse Disorder Counseling

Received hands-on training and education regarding the field of Substance Abuse. Education included in depth focus on 12 Core Functions of Substance Abuse Counseling. Additionally, this is normally a two year course, but Los Angeles Training Institute for Alcohol & Drug Counseling is an accelerated course, yet not online.

California State Long Beach - City2006Associate of Arts: Religious Studies
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Resume Overview

School Attended

  • L.A. Training Institute For AOD Counseling
  • California State Long Beach

Job Titles Held:

  • Registered Alcohol and Drug Technician
  • Accounts Receivable Specialist
  • Credit and Collections Manager

Degrees

  • Certification : Substance Abuse Disorder Counseling
    Associate of Arts : Religious Studies

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