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Regions Technology Support Resume Example

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REGIONS TECHNOLOGY SUPPORT
Professional Summary

Self-motivated customer representative bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Seeking ground-floor position with growing company.

Skills
  • Bilingual (Fluent in Spanish and English)
  • Great multitasker
  • Highly organized - detailed oriented
  • Adapts to changes quickly
  • Service initiatives support
  • Client Relationships
  • Sales expertise
  • Reading comprehension skills
  • Great time management
  • Effective and attentive in speaking and listening
  • Active listening and communication
  • Group therapy facilitation
  • Patient information maintenance
  • Appointment Scheduling
  • Medical office administration
  • Monitoring patient progress
  • Dependable and reliable
  • Energetic work attitude
Work History
Regions Technology Support | 06/2020 to Current
Company Name - City, State
  • Handled inbound contacts and provided customer service according to departmental policies and procedures.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Updated documentation and produced reports.
  • Activated accounts for clients interested in new services.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Completed all job reports and logs immediately following service calls.
Regions Client Services | 11/2019 to 03/2020
Company Name - City, State
  • Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
  • Researched issues and took appropriate action to ensure speedy resolution.
  • Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities.
  • Maintained client files with sales contracts, records of client interactions, client notes, and other information.
  • Established performance and service goals and held associates accountable for individual performance.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate time-frames, and followed up to ensure resolution.
  • Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
  • Introduced clients to available online resources and services to increase convenience.
Physical Therapist | 06/2018 to 11/2019
Company Name - City, State
  • Greeted new patients, welcomed back previous patients to begin treatment.
  • Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
  • Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
  • Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
  • Carefully operated E-Stem machinery to treat hurting and aching areas n patients bodies
  • Contributed to team meetings and collaborated with management in patient recovery program decision-making process.
  • Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
  • Translated consultations between patients and representatives of different law firms.
  • Evaluated and treated wide range of conditions, including chronic and acute pain, disc prolapse, whiplash, dislocations, arthritis, Multiple Sclerosis, Parkinson's, stroke and neuropathies.
  • Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
Authorized Dealer | 05/2015 to 01/2018
Company Name - City, State
  • Pleasantly welcomed guests. Asked open ended questions to best determine which products they were seeking for.
  • Completed customers purchased by processing credit and cash payments and placing item into bags.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Planned and executed promotional events in store to increase business and sales revenues.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Helped maintain a clean working environment.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Implemented improvement initiatives to enhance sales performance and meet targets and objectives.
  • Formed and maintained strong relationships with retailer network to gain resources and tools for optimal business success.
Education
Shades Valley High School - City, State | High School Diploma
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Resume Overview

School Attended

  • Shades Valley High School

Job Titles Held:

  • Regions Technology Support
  • Regions Client Services
  • Physical Therapist
  • Authorized Dealer

Degrees

  • Shades Valley High School - City , State | High School Diploma

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