Regions Technology Support Resume Example
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REGIONS TECHNOLOGY SUPPORT
Professional Summary
Self-motivated customer representative bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements. Seeking ground-floor position with growing company.
Skills
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Work History
Regions Technology Support | 06/2020 to Current
Marshfield Clinic - Phillips , WI
Marshfield Clinic - Phillips , WI
- Handled inbound contacts and provided customer service according to departmental policies and procedures.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees.
- Updated documentation and produced reports.
- Activated accounts for clients interested in new services.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Completed all job reports and logs immediately following service calls.
Regions Client Services | 11/2019 to 03/2020
Estaff - City , STATE
Estaff - City , STATE
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Researched issues and took appropriate action to ensure speedy resolution.
- Ensured that clients received outstanding service to not only maintain but to extend relationships for future business opportunities.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
- Handled complaints, provided appropriate solutions and alternatives within appropriate time-frames, and followed up to ensure resolution.
- Investigated, documented and submitted information to Quality Department about special incidents, events and complaints.
- Introduced clients to available online resources and services to increase convenience.
Physical Therapist | 06/2018 to 11/2019
Accident And Injury Clinic - City , STATE
Accident And Injury Clinic - City , STATE
- Greeted new patients, welcomed back previous patients to begin treatment.
- Planned and administered range of treatments and therapeutic exercise programs involving active and passive ranges of motion and muscle reeducation.
- Exhibited courtesy, compassion and respect to patients, families, caregivers, visitors, physicians, administrators and co-workers.
- Observed and recorded patients' responses to therapies and exercises to report to practitioners and recommend adjustments to treatment plans.
- Carefully operated E-Stem machinery to treat hurting and aching areas n patients bodies
- Contributed to team meetings and collaborated with management in patient recovery program decision-making process.
- Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
- Translated consultations between patients and representatives of different law firms.
- Evaluated and treated wide range of conditions, including chronic and acute pain, disc prolapse, whiplash, dislocations, arthritis, Multiple Sclerosis, Parkinson's, stroke and neuropathies.
- Educated patients and family members regarding diagnosis, injury prevention and therapeutic treatments.
Authorized Dealer | 05/2015 to 01/2018
Team Mobile - City , STATE
Team Mobile - City , STATE
- Pleasantly welcomed guests. Asked open ended questions to best determine which products they were seeking for.
- Completed customers purchased by processing credit and cash payments and placing item into bags.
- Issued receipts and processed refunds, credits, or exchanges.
- Planned and executed promotional events in store to increase business and sales revenues.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Helped maintain a clean working environment.
- Answered questions about store policies and concerns to support positive customer experiences.
- Implemented improvement initiatives to enhance sales performance and meet targets and objectives.
- Formed and maintained strong relationships with retailer network to gain resources and tools for optimal business success.
Education
Shades Valley High School - City, State | High School Diploma
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Resume Overview
School Attended
- Shades Valley High School
Job Titles Held:
- Regions Technology Support
- Regions Client Services
- Physical Therapist
- Authorized Dealer
Degrees
- Shades Valley High School - City , State | High School Diploma
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