A General Manager with experience leading technology and hospitality services organizations. A turnaround manager skilled in solving issues and creating new opportunities. Recognized for ability in restructuring operations, driving new market growth, and creating effective business plans. Proven record of success in setting short-term and long-term goals that have impact. Executive Master of Business Administration from Kellogg School of Management at Northwestern University.
Skills
General Management
Fostering Culture
Operational Efficiency
Sales and Marketing Leadership
Customer Service
Reporting
Coaching
Financial Administration
Strategic Planning
Employee Engagement and Relations
New Market Growth
Post-Merger Integration
Project Management
Team Development
Leadership
Budgets
Streamline, Market
Audio, Meetings
Book, 97
Budgets, Multi-media
Budget, Negotiation
Business Plan, Organizational
Coaching, Policies
Conferences, Processes
Consultant, Production management
Content development, Profit
Clients, Project Management
Client, Recruiting
Customer Service, Reporting
Employee relations, Safety
Financial, Sales
General Management, Sales training
Human Resource, Strategic plans
HR, Strategic Planning
Instructor, Video
Team Development, Website
Leadership
Lighting
Marketing plans
Marketing
Work History
Regional Vice President, 06/2017 to 05/2020 Engel – York, PA,
PSAV is the leading provider of audio-visual and event technology services, delivering innovative solutions in support of events ranging from small meetings in single conference rooms to global multi-media conferences with thousands of attendees.
PSAV is the preferred vendor for 2,100 venues across 23 countries, executing over 1.5 million events per year.
Reporting to Senior Vice President and accountable for general management and P&L responsibility for multi-site operation across Midwest.
Oversaw yearly budget of more than $45 million in event and technology services revenue across 26 hotel venues and regional distribution center in the Midwest.
Led distributed workforce of 19 direct reports and a team of 200, instilled client-focused perspective through leading by example.
Fostered a collaborative culture and reduced silos.
Led to 1,630 bps increase in 2018 Employee Engagement score and held highest RVP score in 2019.
Reduced employee turnover from 26.0% to 6.8% in 2018.
Drove customer service and held Medallia index scores above 9.6 out of 10.0 during tenure.
Changed bid review process during sales phase in 2019 that led to increase in same venue revenue by 17.45% and EBITDA by 13.67% versus prior year.
Regional Vice President, 06/2016 to 06/2017 Engel – MI, State,
Responsible for restructuring $30M operation in Western Canada to turn around poor performing region.
Implemented strategic plans to improve operation and drive revenue that increased EBIDTA versus prior year by 57.3%.
Increased EBIDTA margin by 1,540 bps.
Restructured Power Distribution division and established safety SOPs for the market.
Lobbied local municipality for policy reform to streamline Power Distribution regulation.
Increased business line revenue by 51% and profit by 212%.
Led Globalization project to migrate Canadian systems and processes to align with US based systems.
Awarded: 2016 Global Leadership Award for Best Regional Performance.
Regional Vice President, 01/2013 to 06/2016 Engel – Austin, TX,
Responsible for general management of 21 hotel venue accounts across the Caribbean.
Established Business Plan and SOPs for four nations / commonwealth of operation.
Plans included municipal requirements such as business licenses, worker's compensation premium negotiation, and HR policies.
Held 100% account retention during tenure.
Generated $18M in revenue by writing and executing marketing plans for four international markets.
Managed post-merger integration of PSAV and Swank Audio Visuals for the Caribbean market.
Introduced new service lines that drove 24.6% increase in same store revenue in 2014 versus prior year.
Reduced outsourced labor by 80% in first year by establishing labor-sharing program.
Maintained 97% employee retention by leading Human Resource management of 85 employees and 22 direct reports.
Owned recruiting, employee relations, on-boarding and long-term team development.
Developed formal technical, customer service, leadership and sales training.
Instructor for eight courses per year.
Program grew to 18 courses per year through new instructor training.
Active Board Consultant for Puerto Rico's Convention and Tourism Bureau and opened inbound sales lead pipeline through the relationship.
Awarded: 2015 Member of the Year, Puerto Rico Hotel and Tourism Association.
Area Director, 01/2008 to 01/2013 Aaron's, Inc – Kosciusko, MS, United States
Swank Audio Visual was a provider of event technology services, including complete event design, equipment installation and operation, and production management.
Swank Audio Visual specialized in hospitality services within the luxury market.
Swank Audio Visual and PSAV merged in 2012.
General management of 25 business units in the Midwest area generating $20.5M in revenue per year.
Managed organizational change as business grew from eight hotel venue accounts to 25 during tenure.
Led capital planning for new business lines, new accounts and annual CAPEX for market.
Ownership and accountability for $15M in equipment assets.
Developed SharePoint website to drive collaboration for operational and sales tools across 350 venues and 1,400 employees.
Created operational business plan and established field operations for expansion into Southeast Asia / Singapore.
Project Manager, 05/2001 to 01/2008 Mears Group – Savannah, GA,
Project Management of approximately 25 events per year and technical execution of approximately 40 events per year.
Exceeded yearly goal of $1M in new executed business by developing retained book of clients.
Presentation content development and coaching for public speakers across a wide range of industries.
Company subject matter expert in video engineering.
Expert level in video and lighting systems.
Experienced in audio and projection systems.
Developed and instructed wide range of technical courses for national organization.
On founding team of the National Training and Development Center, a national training program for the organization.
Education
Master of Business Administration: , Expected in 12/2019 Kellogg School of Management, Northwestern University - Evanston, IL GPA:
B.A: Business Planning and Management, Expected in 06/2015 DePaul University - Chicago, IL GPA:
B.S: Computer Science, Liberal Arts and Digital Design, Expected in 06/2001 Stetson University - Deland, FL GPA:
Work History
Regional Vice President, 06/2017 to 05/2020 PSAV – Chicago, IL
PSAV is the leading provider of audio-visual and event technology services, delivering innovative solutions in support of events ranging from small meetings in single conference rooms to global multi-media conferences with thousands of attendees.
PSAV is the preferred vendor for 2,100 venues across 23 countries, executing over 1.5 million events per year.
Reporting to Senior Vice President and accountable for general management and P&L responsibility for multi-site operation across Midwest.
Oversaw yearly budget of more than $45 million in event and technology services revenue across 26 hotel venues and regional distribution center in the Midwest.
Led distributed workforce of 19 direct reports and a team of 200, instilled client-focused perspective through leading by example.
Fostered a collaborative culture and reduced silos.
Led to 1,630 bps increase in 2018 Employee Engagement score and held highest RVP score in 2019.
Reduced employee turnover from 26.0% to 6.8% in 2018.
Drove customer service and held Medallia index scores above 9.6 out of 10.0 during tenure.
Changed bid review process during sales phase in 2019 that led to increase in same venue revenue by 17.45% and EBITDA by 13.67% versus prior year.
Regional Vice President, 06/2016 to 06/2017 PSAV – Vancouver, BC
Responsible for restructuring $30M operation in Western Canada to turn around poor performing region.
Implemented strategic plans to improve operation and drive revenue that increased EBIDTA versus prior year by 57.3%.
Increased EBIDTA margin by 1,540 bps.
Restructured Power Distribution division and established safety SOPs for the market.
Lobbied local municipality for policy reform to streamline Power Distribution regulation.
Increased business line revenue by 51% and profit by 212%.
Led Globalization project to migrate Canadian systems and processes to align with US based systems.
Awarded: 2016 Global Leadership Award for Best Regional Performance.
Regional Vice President, 01/2013 to 06/2016 PSAV – San Juan, PR
Responsible for general management of 21 hotel venue accounts across the Caribbean.
Established Business Plan and SOPs for four nations / commonwealth of operation.
Plans included municipal requirements such as business licenses, worker's compensation premium negotiation, and HR policies.
Held 100% account retention during tenure.
Generated $18M in revenue by writing and executing marketing plans for four international markets.
Managed post-merger integration of PSAV and Swank Audio Visuals for the Caribbean market.
Introduced new service lines that drove 24.6% increase in same store revenue in 2014 versus prior year.
Reduced outsourced labor by 80% in first year by establishing labor-sharing program.
Maintained 97% employee retention by leading Human Resource management of 85 employees and 22 direct reports.
Owned recruiting, employee relations, on-boarding and long-term team development.
Developed formal technical, customer service, leadership and sales training.
Instructor for eight courses per year.
Program grew to 18 courses per year through new instructor training.
Active Board Consultant for Puerto Rico's Convention and Tourism Bureau and opened inbound sales lead pipeline through the relationship.
Awarded: 2015 Member of the Year, Puerto Rico Hotel and Tourism Association.
Area Director, 01/2008 to 01/2013 Swank Audio Visuals – Chicago, United States, IL
Swank Audio Visual was a provider of event technology services, including complete event design, equipment installation and operation, and production management.
Swank Audio Visual specialized in hospitality services within the luxury market.
Swank Audio Visual and PSAV merged in 2012.
General management of 25 business units in the Midwest area generating $20.5M in revenue per year.
Managed organizational change as business grew from eight hotel venue accounts to 25 during tenure.
Led capital planning for new business lines, new accounts and annual CAPEX for market.
Ownership and accountability for $15M in equipment assets.
Developed SharePoint website to drive collaboration for operational and sales tools across 350 venues and 1,400 employees.
Created operational business plan and established field operations for expansion into Southeast Asia / Singapore.
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School Attended
Kellogg School of Management, Northwestern University
