Regional Sales Support Resume Example NATIONAL INSTRUMENTS

REGIONAL SALES SUPPORT

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Highlights

Customer Service
Inside Sales
Logistics Management
Account Management

Excellent communication skills
Goal-oriented
Persuasive communication expertise
Creative problem solving

Experience

09/2008 to Current

Regional Sales SupportNATIONAL INSTRUMENTS － Austin, Texas

Supported 35+ member sales team including District Sales Managers, Field Sales Engineers, and Technical Sales Representatives for this manufacturer of automated test and measurement equipment.
Temp to Hire via Staffmark (09/2008 - 01/2009) Promoted to RCS Rep from CSR (01/2009).
Identified focus accounts and developed individual account support treatment strategies.
Handled customer issues escalated from Customer Service or Sales.
Analyzed customer pain points and implemented solutions to improve customer satisfaction.
Resolved customer issues, established root cause, and recommended preventive measures.
Managed the process of sales forecasting by identifying sales opps through order fulfillment.
Created sales reports including bookings/billings, delivery analysis, product trends, and install base.
Provided proactive account management including backlog order management.
Handled call center customer interactions including order management, product return authorizations, web store order support and data integrity with utmost professionalism and efficiency.
Maintained customer-service customer focused orientation.
Accomplished at multi-tasking and managing multiple tasks with competing work demands.
Provided excellent reliability, easily adhered to department scheduling guidelines in call center environment.

07/2008 to 09/2008

Tier 1 Portables Technical SupportVOLT TECHNICAL SERVICES － Austin, Texas

Provided technical phone support for this manufacturer of computer hardware and software.
Demonstrated technical aptitude troubleshooting with good understanding of computer hardware and software platforms for Apple laptop computers.
Utilized excellent active listening skills enabling customers to explain situations, retain information and notice key verbal cues.
Exercised excellent customer service and rapport building skills that conveyed courtesy, helpfulness, empathy and a strong willingness to resolve the customer's problem or request.
Issued DIY parts orders and repairs; set up appointments and consultations at local Genius bars.
Ensured that critical issues were escalated per outlined processes
Multitasked by listening, typing, speaking and navigating multiple interfaces at the same time.

07/2003 to 04/2008

Inside Sales / Customer ServiceHIGH END SYSTEMS, INC － Austin, Texas

Assisted outside sales team in managing customer accounts for US West Coast, US Southwest, N. Europe, Africa/Middle East, Asia, and Australia/New Zealand territories for this provider of entertainment lighting and special effects.
Communicated with sales managers, production managers, and purchasing agents to process sales orders in excess of $15,000,000/year.
Consistently processed all sales contracts and parts orders without errors.
Exceeded sales and service goals on a regular basis.
Issued return authorizations for warranty and non-warranty product failures, processed credits, and rebills to resolve shipping discrepancies and invoicing errors.
Processed and evaluated leads; forwarded to appropriate business partner and helped maintain sales leads and customer database.
Resolved / mediated customer problems and complaints.
Performed sales and related marketing tasks including price comparisons, order entry and follow up, sales lead evaluation and distribution, and tradeshow product promotions.
Assisted with the initial operations at High End's European Sales and Distribution Center in Amsterdam (1999).
Established and implemented policies and procedures for this center while working with more than 30 clients throughout Europe.

02/2003 to 07/2003

Account ManagerAUDIO VISUAL INNOVATIONS － Austin, Texas

Managed all facets of customer relations for this distributor of audio / visual equipment.
Employed effective communication and negotiation skills with customers, management, and staff.
Assisted in creating direct mail pieces in order to introduce AVI to the Central Texas market.
Performed site surveys in order to analyze customer challenges and requirements.
Researched and submitted responses to bid opportunities.
Complied monthly sales reports on performance and project status.

08/2002 to 11/2002

Project ManagerCONCEPT SERVICES － Austin, Texas

Oversaw the organization, scheduling, and implementation of projects to executed designs for this dealer of restaurant equipment to restaurant chains.
Coordinated and scheduled materials and equipment; budgets, plans and contracts to ensure completion within established deadlines.
Reviewed architectural drawings and specifications to monitor progress and ensure compliance with plans and schedules.
Served as an advocate for customer requirements; supported initiatives that drove customer satisfaction and retention.
Effectively used organizational agility, analytical skills, and excellent verbal and written communication ability to solve problems in creative and effective ways.

08/2000 to 05/2002

Outside Sales RepresentativeAMERICAN LIGHT － Austin, Texas

Managed customer relations on 80+ accounts for this distributor of commercial / industrial lighting and electrical solutions with annual net sales between $200,000 and $300,000.
Exercised effective communication and negotiation skills with customers, management and staff.
Performed site surveys in order to analyze customer challenges and requirements.
Introduced and demonstrated new products to customers and prospects.
Compiled monthly sales reports on performance, project status, target accounts, and competitive activity.

12/1992 to 08/2000

Inside Sales RepresentativeHIGH END SYSTEMS, INC － Austin, TexasAssisted outside sales team in managing customer accounts for US West Coast, US Southwest, N. Europe, Africa/Middle East, Asia, and Australia/New Zealand territories for this provider of entertainment lighting and special effects.

Education

B.A.: JournalismSouthwest Texas State University － San Marcos, Texas, US

Southwest Texas State University
San Marcos, Texas May 1991 B.A., Journalism

Accomplishments

Employ outstanding communication and interpersonal skills; able to effectively balance multiple aspects of sales operations and keep supervisors well informed of project status and relevant information

Skills

•Inside Sales •Customer Service •Direct Sales

•Logistics Management •Account Management

•Project Coordination •Communications •Research/Reporting

•Public Speaking •Client Relations •Rapport Building

Outside Sales, Customer Accounts, Inside Sales, Customer Service, Sales Support, Client Relations, Key Accounts, Logistics, Logistics Management, Lotus Notes, MS Office, Oracle, Outlook, SalesForce, Outstanding Communication, People Oriented, Problem Solver, Sales Operations, Technical Support

Resume Overview

Companies Worked For:

NATIONAL INSTRUMENTS
VOLT TECHNICAL SERVICES
HIGH END SYSTEMS, INC
AUDIO VISUAL INNOVATIONS
CONCEPT SERVICES
AMERICAN LIGHT

School Attended

Southwest Texas State University

Job Titles Held:

Regional Sales Support
Tier 1 Portables Technical Support
Inside Sales / Customer Service
Account Manager
Project Manager
Outside Sales Representative
Inside Sales Representative

Degrees

B.A. : Journalism

Regional Sales Support Resume Example

Resume Score: 90%

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