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regional sales manager resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and account management driven by sincerity and integrity. Provide superior quality customer service, while excelling at creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching, as well as mentoring sales and customer service associates at all levels of organization and public.

Skills
  • Account development and management
  • Business development and planning
  • Sales initiatives and techniques
  • Presentation ability
  • Goals and performance
  • Territory management
Education
University of Iowa Iowa City, IA Expected in 06/2001 Bachelor of Science : Education - GPA :
Work History
Logrhythm - Regional Sales Manager
Atlanta, GA, 08/2015 - Current
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
  • Collaborated with internal teams and mill to evaluate costs against expected market price points and set structures to achieve profit targets
  • Introduced effective cost saving measures by maintaining relationships with distributors
  • Attracted new clientele and developed customer relationships by hosting education and training sessions
  • Identified new opportunities and target customers
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Serviced existing accounts on regular basis to maximize revenue
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports
  • Completed all call reports, paperwork and on-going personal training by required deadlines
  • Developed new business relationships and maintained existing through regular communications and effective account management
  • Developed and maintained strong working relationships with steel professionals through AWMI, WiM, and MSCI
Accor Hotels - Resort Manager (Contracted)
Sonoma, CA, 05/2014 - 05/2015
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning
  • Created, managed and executed business plan and communicated owners vision and objectives to motivate teams
  • Enhanced and redefined organizational structure to maintain company's competitive edge across territories
  • Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones and tailor plans for their individual departments
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Developed standard operating procedures and document workflow for current and future process steps
  • Oversaw day-to-day operations of dive resort, hotel, restaurants, and banquet hall
  • Responsible for government relationship on the island and it's effect on the people, resources, and nature
Accor Hotels - General Manager
Chicago, IL, 05/2011 - 05/2014
  • Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
  • Hired and trained new employees, demonstrating best methods for serving clients and guests
  • Handled guests and members questions, concerns, and inquiries and offered services to maintain high satisfaction
  • Booked large groups for weddings, seminars, conferences and other events, providing best available room rates
  • Established internal databases and record management systems to ensure accuracy and integrity of all documentation and data
  • Conducted training and change management processes to improve operations
  • Updated quality control standards, methods and procedures to meet compliance requirements
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
Buca Di Beppo - General Manager
City, STATE, 03/2009 - 04/2011
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and increase efficiency in different areas.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
Venetian Casino Resort (Macau) - General Manager (New Development)
City, STATE, 06/2005 - 01/2009
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Interview, hired, contracted, and trained over hundreds of people from 20 different countries throughout the world
  • Planned, monitored and appraised employee work results by training managers to coach and develop succession planning
  • Developed long-term business strategy by using customer feedback to identify necessary process improvements
  • Held to pre-determined schedules and worked with subcontractors to cut costs and complete projects on time
  • Negotiated with government officials to get licenses needed to open multiple restaurants
  • Internationally sourced all equipment, furniture, goods, and supplies to open a full functional restaurants
  • Created detailed budgets, schedules and costing estimates
  • Led business planning, developed market strategy and established direct procurement of products from various vendors
Affiliations
  • Chapter Vice President of AWMI
  • Member of WiM and MSCI

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Resume Overview

School Attended

  • University of Iowa

Job Titles Held:

  • Regional Sales Manager
  • Resort Manager (Contracted)
  • General Manager
  • General Manager
  • General Manager (New Development)

Degrees

  • Bachelor of Science

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