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regional sales manager resume example with 13+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Multi-faceted Regional Sales Manager promoting excellent record of meeting company-defined quotas through exceptional sales strategy. Mentors employees to develop top-performing team members. 10-year progressive career background combined with dedication to corporate growth and development.

Skills
  • Relationship Building
  • Sales Projections
  • Problem Solving
  • Salesforce Software
  • Decision Making
  • Detail-Oriented
  • Team Recruiting and Onboarding
  • Performance Evaluations
  • Sales Quota Management
  • Customer Service
  • Customer Complaint Resolution
  • Staff Training and Development
  • Time Management
  • Budgeting and Expenditures
  • Verbal and Written Communication
  • Operating Procedures and Policies
  • Operations Management
  • New Hire Onboarding
  • Employee Retention
Education
Trident Technical College Charleston, SC Expected in 05/2021 Associate of Applied Science : Human Resources Management - GPA :
  • Professional development completed in Leadership Management
Work History
William Demant Holding A/S - Regional Sales Manager
Cambridge, MA, 01/2020 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Exceeded targets by building, directing and motivating high-performing sales team.
  • Targeted prospects in other territories through careful research of competitor products, services and trends.
  • Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments.
  • Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
  • Achieved regional sales goal of by resolving problems, training staff members and completing action plans.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
Burlington Coat Factory Corporation - Senior Reservations Agent
Grand Rapids, MI, 02/2014 - 11/2018
  • Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
  • Prepared customer invoices, accepted payments and processed refund and cancellation requests.
  • Provided follow through on all calls with confirmations and dissemination of requested information.
  • Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
  • Worked closely with front desk to achieve full occupancy of property.
  • Maintained awareness of types of rooms available in different resort locations.
  • Provided customers with information about availability and pricing.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
  • Resolved various issues and discrepancies for customers.
Palmetto Goodwill - Store Manager
City, STATE, 08/2007 - 12/2013
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Completed point of sale opening and closing procedures.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Developed new store location from ground up by hiring and training efficient team.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Approved regular payroll submissions for employees.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Rotated merchandise and displays to feature new products and promotions.

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Resume Overview

School Attended

  • Trident Technical College

Job Titles Held:

  • Regional Sales Manager
  • Senior Reservations Agent
  • Store Manager

Degrees

  • Associate of Applied Science

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