regional retail sales trainer resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Dedicated, innovative Account and Program Manager with over 13 years of extensive experience across various organizations, optimizing sales, education platforms and cross functional relationships. Known for driving market share growth for industry leaders, exceling in communication and interpersonal skills while maximizing strategic vision. Recognized as a creative, motivational problem solver, influential leader and collaborator who has a proven track record of delivering exceptional sales results. Specializing in leading, planning, organizing and curating specialized training content. Dependable candidate successful at managing multiple priorities, strong negotiation skills with excellent management, writing, speaking and initiative with a willingness to take on added responsibilities to meet team goals. Detail and results oriented dynamic team player, committed to growth with a high degree of accuracy.

  • Proficient with digital platforms including Google Workspace and Microsoft Suite
  • Excellent written, oral and presentation skills
  • Training programs and content development
  • Critical thinking and effective decision
  • Motivated self-starter, exceptional multi-tasking
  • High ability to manage complexity, thrives through change
  • Master relationship builder with partners at all levels
  • Experienced critical thinking skills
  • Creative problem solver, excels at removing obstacles
  • Extensive territory management experience
  • Strong strategic perspective, able to manage multiple assignments and delegate effectively
  • Impeccable time management
Work History
01/2022 to Current
Retail Account Manager Family Development Services , , San Diego, CA
  • Leveraged strategic planning to penetrate key accounts
  • Manages Sephora and Macy's Benefit accounts within San Diego region
  • Scheduled employee tasks, conducted performance reviews and executed daily branch operational goals to maximize team productivity
  • Consistently achieved top ranking in revenue and profit growth
  • Boosted customer satisfaction by providing teams with training and skills to optimize service delivery in alignment with individual needs
  • Effectively plan and execute new product launches and corporate programs focused on driving results.
  • Develop continuous strategies for retail sales growth
  • Oversee all budget and expenses related to assigned accounts and territory
  • Identify areas of strength and opportunity with both business executives and leadership in each account, formulating action plans to correct problems with specific goals and timelines
  • Grew top volume door to #1 account in Sephora on West Coast
  • Top account manager in total sales growth and profit increase in Southwest
  • Increased total territory performance from +3% to +47% within first year
12/2020 to 01/2022
Regional Retail Sales Trainer Sephora , ,
  • Trained, developed and influenced across 50+ merchants on in store program and delivering key training messages
  • Managed multi level relationships with executive, regional and store level with strong success
  • Owned over 30 million dollars in annual sales, boosting profit by 20%
  • Analyzed training program effectiveness on regular basis improving upon deficient areas.
  • Created internal education resources and facilitation tools
  • Partnered with marketing and sales to develop and implement customized external content, staying ahead of competitors
  • Lead field education strategy and execution of key company incentives with consistent 5% growth month after month
  • Provides high level solution orientated actions for growth
  • Maintained and built relationships with 300+ associates across region
  • Assessed training program effectiveness on regular basis and improved upon deficient areas.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Skilled at working independently and collaboratively in team environment.
05/2018 to 12/2020
Area Education and Sales Manager Sephora , ,
  • Second assignment market, tapped to grow and elevate bottom performing market, district rank went from #15 to #2
  • Increased sales annually within first year by +8% and increased in store loyalty program by +20%
  • Liaison between corporate offices and field team
  • Worked directly with brand managers and VP improving existing programs
  • Worked directly with global brands and external executive teams to create interactive evergreen training tools
  • Created elevated education agendas, focused around top product categories, coaching opportunities and service needs
  • Strategized with cross functional partners, collecting data, forecasting trends and creating strong plans for sustained growth
  • Piloted new company initiates with incredible success
  • Lead sales meetings with district staff, creating attainable action plans based on sales performance opportunities and strengths
  • Developed and designed employee engagement newsletters improving customer loyalty and increasing sales targets
03/2015 to 05/2018
Education Manager Company Name , ,
  • Lead field education, service and selling skills, brand relationships and leadership development
  • Responsible for over 20 million dollars annually, ranked as top performer out of 75 education managers across US
  • Developed leadership retention and development program, leading to most internal promotions within any region
  • Increased yearly sales within market by +8% consistently after first year
  • Grew customer satisfaction to +98%
  • Outpaced company service performance by increasing results from 15% to 25%
  • Managed recruitment, identifying opportunities and succession gaps
  • Worked independently and collaboratively in fast-paced, ever-changing and demanding environment
  • Drove training and leadership development providing feedback on individual contributions and overall company performance
  • Opened 10 new Sephora locations equating to over 15 million dollars in annual sales, outpacing company goal
  • Mentored, trained and on-boarded new education managers
  • Only corporate trainer to represent Sephora Star Council for 2 years, working with corporate partners on elevating company objectives and revolutionizing client engagement
  • Program Manager/ Lead Facilitator for Dress for Success Training in San Francisco
  • Awarded 3 Sephora Sales and Service Awards for outstanding performance
  • Filmed and created client experience, product information videos
  • Grew sales performance consistently into double digit positive results in 40 stores across 6 states, supervising over 150 associates
  • Project manager and Instructional Designer for Sephora customer retention team
  • Collaborated with global beauty brands, developing evergreen training materials and tools that drove sales up +5% across the country
  • First associate to be promoted from contract to permanent employee during Afterpay tenure
  • Supported and successfully launched exclusive luxury brands through education and event planning

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Resume Overview

School Attended

    Job Titles Held:

    • Retail Account Manager
    • Regional Retail Sales Trainer
    • Area Education and Sales Manager
    • Education Manager


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