. Team-minded Cap Team 2 Associate possessing expertise in inventory management, materials accountability and order fulfillment. Efficient and hardworking individual skillful in compiling and maintaining records for quantity, type and supplies in stock. Proficient in [Software]. Offering [Number] years of experience counting and recording physical inventories.
Hardworking [Job Title] skilled in order fulfillment, warehouse processes and inventory management. Reliable and dependable with [Number] years of industry experience. Demonstrated success in contributing to team objectives.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Dedicated Distribution Specialist with track record of handling receiving and shipping functions successfully. Adept at building and maintaining positive relationships with both customers and vendors. Good physical fitness and [Equipment] capabilities.
Successful at pulling, packing and shipping orders, troubleshooting and resolving problems and keeping facilities clean, tidy and organized. Strong communication, multitasking and planning abilities paired with a hardworking mentality. Diligent Shipping and Receiving professional accustomed to promoting efficient warehouse functions to meet production goals and customer needs.
Effective at managing fast-paced work with minimal supervision, including inspecting shipments and resolving issues with vendor representatives. Strong records management and planning abilities.
1. Answered billing related questions, resolve billing issues, and directing customers to appropriate avenues where required
2. Researched and assisted over 15 team members in troubleshooting technical issues
3. Provided quality and efficient customer service to clients using excellent in-depth knowledge of company products and programs
4. Navigated through many screens and maintained chat conversations with team members simultaneously
5. Worked close with direct supervisor and maintained strong business relationships
6. Tailored solutions for clients which can greatly enhance their product/service enjoyment
1. Researched and responded to inquiries regarding billing issues and problems from Walmart.com
2. Processed customer orders/changes/returns according to established department policies and procedures
3. Provided service to over 50 customers daily seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back order inquiries, and any other issues that may arise in the order fulfillment process
4. Provided technical support including diagnosing, researching, identifying, testing and implementation of solutions to resolve product issues
5. Understood each customer's needs to provide real, effective solutions and deliver exceptional customer service
6. Computed sales prices, total purchases, and receive and process cash or credit payment
1. Responded to customer needs by answering general billing and account questions (i.e., account balance, general components of a bill, bill due dates, etc.)
2. Conferred with over 30 customers daily by telephone or in person in order to provide information about services, to take orders or cancel accounts, or to obtain details of complaints
3. Followed through with customer inquiries regarding products, order status, and account status
4. Troubleshooted equipment and system problems in a timely manner while ensuring excellent customer service
5. Monitored sales activities to ensure that customers receive satisfactory service and quality goods
6. Handled multiple computer applications while helping customers on the phone and maintaining quality records in a fast-paced collaborative team environment
Member, Society for Human Resource Management (SHRM), 2017 to Current
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